Castle Buick GMC of North Riverside

Dedicated to Serve Lou was outstanding!! He provided excellent service to us on our visit on 6/16/17. He was patient, thorough and displayed excellent professionalism. Lou was outstanding!! He provided excellent service to us on our visit on 6/16/17. He was patient, thorough and displayed excellent professionalism. I took several test drives before purchasing a 2015 GMC. I couldn't ask for better service from Lou. I highly recommend him. My only problem is when I asked a question of another Castle employee who answered my question but did something very insulting to Lou showing a lack of teamwork. But my overall experience with Castle was great!! More

Who Knew This dealership was not too far away from my house. It was like finding that pot of gold. My salesman Ernest Bell was busy but he remembered us from o This dealership was not too far away from my house. It was like finding that pot of gold. My salesman Ernest Bell was busy but he remembered us from our previous car shopping trip Ernest knew the business from A to Z. Tom Hackett O.M.G. he worked on my deal until we made it happen. I would buy a car from this pair anytime so I did just that and so should you., Dan thanks for getting me in and out true professional in the finance department. Just a great place to do business thanks Castle Team you rock. More

Much love at Castle buick I went to castle Buick yesterday with my sister while she got her truck worked on. Looking on my phone at cars and ran across a car I wanted to look a I went to castle Buick yesterday with my sister while she got her truck worked on. Looking on my phone at cars and ran across a car I wanted to look at. Ran across a sale person name Lou Mathews , omg this man was wonderful. He found the car, took me on a test drive. Got all my paper work together. Got me in the car I love. He is so kind and professional. I had to hug him when I left. I love when people go over and beyond for a stranger. Thank you Lou Mathews. God bless More

Great service By far the best service when it comes to sales, expertise, and qulatity. Louis C. Mathews was exceptionally brilliant overall in getting the job accom By far the best service when it comes to sales, expertise, and qulatity. Louis C. Mathews was exceptionally brilliant overall in getting the job accomplished. More

Worst customer service ever They hire the worst of the worst in both management and salesmen. They would tell you anything you want to hear just to walk into their doors then eve They hire the worst of the worst in both management and salesmen. They would tell you anything you want to hear just to walk into their doors then everything will completely change. More

Deceptive sales practices. 5/26/17 Talked to Brandon Rowe about a Corvette they have for sale on the lot. Filled out the paper work to see if they could get me better financing. 5/26/17 Talked to Brandon Rowe about a Corvette they have for sale on the lot. Filled out the paper work to see if they could get me better financing. They could not beat the rate that my credit union was offering. 5/30/17 I received my check to purchase the Corvette, I text Brandon and he responded with "Sold it." I informed Brandon that I had the check in hand and sent the photo as proof. I live over 300 miles away from the dealership). Brandon ask me what my bank said and asked "What's the kicker?" I found this as an odd statement since the car had already been "sold." Brandon tells me that the guy came in and filled out the paper work but did not have the money and would be back the next day which is today 5/31/17. Funny I show proof of funds and ready to make the deal and they are hoping some guy comes back that did not have funds. Again this did not sit well with me fast forward a few hours I am getting a little upset because the dealership is clearly playing a game. I'm to old for games personally. My wife calls Danny the finance manager. She ask him if we could get the deal done since the car has been "sold" from under us. Danny explains that this guy "purchased" the car on Wednesday 5/24/2017 and that he is driving from New Mexico. Wait!?!? Brandon said he was at the dealership a few days ago filling out paper work but did not have funds. Obviously a dealer you might want to watch out for. Long story short. I had a trade-in and I believe they did not want to deal with that side of things which is fine. But be honest with customers and not lead them on. I will be making a post on our Twitter account to our 98K followers as well. More

Friendly Stuff always ready to give you fast service, always with a smile. I bring my car for oil change to these dealerships because they have best customer Stuff always ready to give you fast service, always with a smile. I bring my car for oil change to these dealerships because they have best customer service stuff ever, sometimes the waiting is a little longer but reasonable, I have no complaints they are the best More

They have very good service they help a lot I have rate them with a high scorer because they was very helpful i didnt have any problems out of the service they did what they was told to do with I have rate them with a high scorer because they was very helpful i didnt have any problems out of the service they did what they was told to do with the car and am really thankful for that More

Lies but satified This dealership employs unprofessional workers. I feel that if you are buying a car it should be something that you want and they should give it to yo This dealership employs unprofessional workers. I feel that if you are buying a car it should be something that you want and they should give it to you. There is a worker by the name of Louis Matthews who I don't recommend. The other workers were more nicer. He told me lies just to keep me at a higher rate. I don't approve of him. Other than that the manager was very helpful and nice. Their was this one guy in the financial department that I great as well can't think of his name at the moment. I am satisfied with my car. More

Very helpful!! Mari Cruz was extremely helpful and patient with all my questions. I got the car I wanted in the color also. Joe Genna was also very accommodating to Mari Cruz was extremely helpful and patient with all my questions. I got the car I wanted in the color also. Joe Genna was also very accommodating to my budget More