Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Castle Chevrolet North - Service Center
Elk Grove Village, IL
138 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
138 Reviews of Castle Chevrolet North - Service Center
Sort by
June 28, 2019
Experience was good. Bought new car. Replaced defective chrome part with black chevy logo. Notified me when part came in. Made appointment for it to be replaced. All went Bought new car. Replaced defective chrome part with black chevy logo. Notified me when part came in. Made appointment for it to be replaced. All went well. More
by MCM6214
Verified CustomerEmployees Worked With
Other Employees :
People in the service dept. Don't know names, but they were all nice.
Helpful June 25, 2019
Service department is great . Especially Elissa . Elissa makes me feel comfortable as a family member . She is honest and never pushes you . Love seeing her knowing my car is in good hands .thank you Elissa makes me feel comfortable as a family member . She is honest and never pushes you . Love seeing her knowing my car is in good hands .thank you . More
by sbelokas
Employees Worked With
June 25, 2019
Good service Good courteous and friendly service looked up where I bought the car and told me I had two free oil changes and tire rotations completely forgot about Good courteous and friendly service looked up where I bought the car and told me I had two free oil changes and tire rotations completely forgot about it and the service rep reminded me and they had it done in a rather reasonably amount of time ( 1 hour and 10 minutes) More
by Sportsdantheman
Employees Worked With
John Cullen
June 13, 2019
2018 Silverado Condenser Slight delay in getting the part. But the job was done and they also reset my Apple Carplay. Elissa and the Tech guy were great!!! Slight delay in getting the part. But the job was done and they also reset my Apple Carplay. Elissa and the Tech guy were great!!! More
by SCOTSHIEL747
Employees Worked With
Elissa
May 27, 2019
Wonderful people Nice professional people with great attitudes. Helpful always goes the extra yards to fix problems. Service and parts employees are fantastic. John L Nice professional people with great attitudes. Helpful always goes the extra yards to fix problems. Service and parts employees are fantastic. John Lee is a great guy always willing to help. More
by SCANNISTRA
May 08, 2019
Best Customer Service I thought customer service was great . It was much easier dealing with Elissa than most of the men previously dealt with. She explained everything an I thought customer service was great . It was much easier dealing with Elissa than most of the men previously dealt with. She explained everything and was very pleasant. I would definitely return and would reach out to her again when setting up my next appointment More
by HANKS96
Employees Worked With
Elissa
May 06, 2019
Oil Change & Airbag Recall Replacement Great Customer Service!! Friendly, Informative, Thorough and Efficient!! Frequent updates on progress of repairs. Timely repairs as originally proj Great Customer Service!! Friendly, Informative, Thorough and Efficient!! Frequent updates on progress of repairs. Timely repairs as originally projected. Comfortable waiting area, with coffee & water available for customers. Appreciate the Dealership & Employees!! More
by DLPMOMOF3
Employees Worked With
Service Representative and Cashier
April 29, 2019
Excel;lent Service Despite the fact that the tow truck driver delivered my car to Castle North three hours later than planned, Castle was still able to perform the neede Despite the fact that the tow truck driver delivered my car to Castle North three hours later than planned, Castle was still able to perform the needed service and get my car back to me the next day. This was due in no small part to the work done by Mark, my service writer. Excellent work by him, that is very much appreciated by me. More
by RTROONEY
Employees Worked With
Mark
April 23, 2019
Great Experience It’s always a great experience bringing my Luninabin for service at Castle. They checked everything over, detected the need for a brake fluid change a It’s always a great experience bringing my Luninabin for service at Castle. They checked everything over, detected the need for a brake fluid change and performed the work in a timely manner. Megan was great. More
by DAVE
Employees Worked With
Megan
April 22, 2019
great service everything went as planed great service people cant ask for better service pleasure doing business with castle would recommend castle to all service everything went as planed great service people cant ask for better service pleasure doing business with castle would recommend castle to all my friends More
by HENRYSCHREIBER55
