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Castle Chevrolet North - Service Center

Elk Grove Village, IL

4.2
138 Reviews

138 Reviews of Castle Chevrolet North - Service Center

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April 11, 2019

Excellent service!! Highly recommend them for all your car needs! We have been going here for years and will continue. They have excellent customer service and are effici More

by meghanweck
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Apr 30, 2019 -

Castle Chevrolet North responded

Meghan, thank you for the great review! We love to hear that our team delivers great customer service and is efficient with your car/time.

April 08, 2019

Car is taken care of You know when you arrive at Castle Chevy North, that you are going to leave with a car/truck that has been checked out top to bottom. This assurance i More

by urbanca
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John, service manager
Apr 30, 2019 -

Castle Chevrolet North responded

Thank you for the fantastic review of our service department. Our team works hard to provide quality service, and we can't thank you enough for choosing Castle Chevrolet North.

April 06, 2019

Always great service! Your service team is the best--always keep you informed as to any issues--needed maintenance on my vehicle. That is why I keep returning for schedule More

by BARBMCQUILLAN29
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service department
Apr 30, 2019 -

Castle Chevrolet North responded

Thank you for the amazing review of our service department! We strive for quality service, and our dedicated employees make it happen. We hope to see you again in the future at Castle Chevrolet North!

April 06, 2019

Castle Chevrolet North Service Very positive experience! My service writer (Meghan) was outstanding! She didn’t try to sell me anything I didn’t need and had my car wash after serv More

by GLENN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Meghan, service writer
Apr 30, 2019 -

Castle Chevrolet North responded

Glenn, thank you for the fantastic review of our service team. It's wonderful to hear that Meghan took great care of you. We look forward to servicing your car again in the future at Castle Chevrolet North.

April 01, 2019

Steering Column ignition port. I never really noticed but the ignition port looked like it was sticking out more than it should ? What do I know ! In any case, Allyssa had it checke More

by Frank R. Grace
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Allyssa
Apr 30, 2019 -

Castle Chevrolet North responded

Frank, thank you for the great review. It's wonderful to hear that Allyssa was able to take great care of you and answer any of your questions. We look forward to working with you again in the future.

April 01, 2019

They're very respectful to a senior driver. they are a nice group of people that work at Castle. I am an older driver and always feel comfortable asking questions and just being there. More

by mamabd6
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
service dept ladies
Apr 30, 2019 -

Castle Chevrolet North responded

Thank you for the sweet review! We're so thankful to work with you and deliver the best customer service we can. We look forward to working with you again in the future!

March 30, 2019

Very satisfied visit My Chevy Traverse was leaking or burning oil. I wasn’t sure the cause, but the mechanic was very patient explaining what he thought was the issue. Aft More

by BEERGUY34
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Fabian Guercio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service department
Apr 30, 2019 -

Castle Chevrolet North responded

Thank you for the great review of your service experience with us. It's great to hear that our team found the problem and was able to fix it right away. We look forward to working with you in the future at Castle Chevrolet North!

March 29, 2019

Service excellence After dropping my truck off for a PM service the service writer called about the leaking thermostat and radiator which had a TSB. After some phone cal More

by CHRISTOPHERBIERNAT3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Meghan (Service Writer)
March 29, 2019

Repeat customer. Very happy with service received. Not happy with all the issues with my 2016 Silverado. Second Silverado, might be my last. If any more problems in th More

by BCHEZ212
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Megan and Mark
March 25, 2019

Dedicated Friendly Quality Service John C always listens, understands and manages expectations expertly and in a friendly manner. Service work performed always meets set expectations. More

by RayS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Cullen
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