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Castle Chevrolet North - Service Center
Elk Grove Village, IL
138 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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138 Reviews of Castle Chevrolet North - Service Center
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February 25, 2019
Very accommodating The staff at Castle came through for me with a late evening tow to the shop for a vehicle that refused to start. Since it was too late to get the pro The staff at Castle came through for me with a late evening tow to the shop for a vehicle that refused to start. Since it was too late to get the problem diagnosed I was provided a loner to drive until the tech could diagnose the issue the following day. I recently moved to the area and my vehicle was purchased from a dealer in Missouri. After only a couple of oil changes at this dealer; this is the kind of service I was provided. It was way more accommodating than I would have expected. More
by wine4pat
Verified CustomerEmployees Worked With
Megan and Zach were the folks that took good care of me.
Helpful February 21, 2019
Castle North - good customer focus Castle north is usually a no hassle experience going back to when it was Hodgkins Chevy. The service team tries hard to schedule you in and get you o Castle north is usually a no hassle experience going back to when it was Hodgkins Chevy. The service team tries hard to schedule you in and get you out. They also do what’s right when it comes to warranty work versus out of pocket cost. Good people! More
by rickmcmahon
Employees Worked With
Megan
February 21, 2019
lengthy oil change I came in for an oil change and was told Also needed a cabin filter replacement. The attendant showed me my current one and I could see it needed to b I came in for an oil change and was told Also needed a cabin filter replacement. The attendant showed me my current one and I could see it needed to be replaced. Good experience, but it took an hour and a half. More
by DMORYS
Employees Worked With
February 15, 2019
Have been using your service for many years, always excellan Have been using you for service, and purchased many cars from you for many years, always have been well taken care of, and very happy. Have been using you for service, and purchased many cars from you for many years, always have been well taken care of, and very happy. More
by RCTLS7
Employees Worked With
February 15, 2019
Wasn’t customer focused Received email about free tire and car inspection. That prompted me to come back to the dealership where I purchased car. The inspection was timely as Received email about free tire and car inspection. That prompted me to come back to the dealership where I purchased car. The inspection was timely as my right rear has been running low as my monthly reports indicated. Called and scheduled appt (Mike) per coupon, while checking in I was asked why I was here. Had to explain it again, I also brought up that my daughter thought there may be a fluid leak. After review, Service Advisory told me that the tire had an object in it and needed to be replaced. However, they did not have tire on hand and could get one in 2 hours, would you like us to get one?... I answered no, as I can go to Costco and shop while it’s replaced... She said ok, tha she would have the car pulled around. When the car was ready, she only wanted a signature and she gave me the keys and said thank you... This is were you lost me as a customer... Why did I come in... didn’t matter to you guys, you were just going through the motions. The car, brakes and other components were suppose to be inspected, the potential fluid leak was suppose to be inspected. What happened. You dropped the ball and could care less... She wanted to get me out ASAP, and could care less about my automobile. When I stopped and asked, what about the leak, she said, oh, yeah, nothing. The mechanic cleaned off the undercarriage and didn’t find any leak. The one page receipt she gave me didn’t have any information on the health of the car. No indication of any review. Just poor decisions on my part. I will not be back... You guys are idiots... if you don’t care about an opportunity to win my business, than I will take it elsewhere. Oh, by the way, you sent me on my way without putting the wheel lock back in my vehicle. When I arrived home and cleared the message from your Service Assoc., she said, were sorry but the mechanic forgot to return the wheel lock and that she would keep it at her desk or station. She didn’t connect any dots and recommend coming back at your convenience (to get wheel lock) and I’ll get the tire needed and install it promptly. I would of said sure, I’m 12 or 14 miles away and would have come back, I suspect she would have also said, we I’ll also give you 10% off for your trouble. Could have made this a win win... instead, I’ll keep going to Sunrise Chev as they are always very happy to see me and treat me fairly. More
by WALLACE
Employees Worked With
Service Associate
February 14, 2019
Great place Easy website to set appt. Got me in and out with the tire repair. Staff always upbeat and smiling. Vehicle looked like new after service completed. Easy website to set appt. Got me in and out with the tire repair. Staff always upbeat and smiling. Vehicle looked like new after service completed. More
by Traverse guy
Employees Worked With
Mike
February 11, 2019
Fast and Excellent service ! I brought my truck in for service and was not only kept informed of the progress but was completely ahead of schedule. I wouldn't go anywhere else fo I brought my truck in for service and was not only kept informed of the progress but was completely ahead of schedule. I wouldn't go anywhere else for service, always friendly and Courteous. More
by JPIZZA007
Employees Worked With
Other Employees :
Female that worked with me over the phone (forgot her name)
February 10, 2019
Needed steering checked Elissa was nice enough to get me in immediately and I was able to proceed ahead with my business making me feel comfortable enough that the car was ta Elissa was nice enough to get me in immediately and I was able to proceed ahead with my business making me feel comfortable enough that the car was taken care More
by luigidematteo
Employees Worked With
Elisa
February 08, 2019
Phone personnel is extremely rude. Always get the cold shoulder here. Only reason we keep coming back is because the sales department lied to us and promised us free oil changes for lif Always get the cold shoulder here. Only reason we keep coming back is because the sales department lied to us and promised us free oil changes for life on our new car purchase(One of the only reasons we bought here) and they decided to stop doing this, so they offer a discounted oil change service at $39. Makes me wonder how the owners can sleep at night, I thought the whole old school mentality of Car Dealerships was over with, guess not. Anyway, I will never purchase here again, which is ashame, because I just purchased a new truck, and I make sure to tell everyone I know what you guys promised, and didn’t stand behind, so I can insure you that no one I know will ever buy a car at your dealerships again, not only due to the fact that you are liars, but also because every time we deal with your service department, they are rude. More
by PHELPSJAT1020
Employees Worked With
February 08, 2019
Ok fine Your charging of oil changes. Purchased a car that was included now your charging. Sham on Castle. You should still honor it. Last car I buy from Cast Your charging of oil changes. Purchased a car that was included now your charging. Sham on Castle. You should still honor it. Last car I buy from Castle. Uncle brought cousin brought they are very disappointed in Castle. More
by lorene1210
Employees Worked With
