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Castle Rock Chrysler Dodge Jeep Ram
Castle Rock, CO
533 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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533 Reviews of Castle Rock Chrysler Dodge Jeep Ram
March 13, 2024
Dropped the jeep off and was told I probably didn’t have a problem I told him I had looked up my problem on the Internet and felt like it was a problem. He scoffed at me and said the Internet says a lot. I a problem I told him I had looked up my problem on the Internet and felt like it was a problem. He scoffed at me and said the Internet says a lot. I was correct that there was a problem and it was repaired. When I told My rep (Alec) that he was offputting when he accused me of not having a problem he refused to take responsibility for his comments or his attitude. I always get opportunities to give feedback after my service with you and this time around I was never sent anything to give feedback, so I am using a link from a previous visit. The visit I’m referring to occurred in February 2024 More
by Hood26
Verified CustomerEmployees Worked With
Alec
Helpful March 08, 2024
I recently purchased my vehicle from Mark Cerni. It was an excellent experience. He answered all my questions and was very helpful understanding everything about the vehicle I eventually purchased. It was an excellent experience. He answered all my questions and was very helpful understanding everything about the vehicle I eventually purchased. Excellent customer service and a no-nonsense buying experience. Thank you! More
by lshilleman
Employees Worked With
Mark Cerni
February 01, 2024
Bought a 2020 Ram 2500 new from Castle Dodge. Paid through the nose for extended warranties. A year ago took the truck to them for an oil change (supposedly included and paid) and they told me i Paid through the nose for extended warranties. A year ago took the truck to them for an oil change (supposedly included and paid) and they told me it expired. Sold me a fuel filter at more than double the price. Most recently, had a WARRANTY issue with the DEF system; called three separate times and left detailed voice mails. NEVER received a return call. Wound up taking the truck to a different dealership who can actually answer their phones. Wouldn't take my lawn mower to Castle Rock Dodge More
by jmdplt
Employees Worked With
Never reached employee, Dennis Majewski
November 21, 2023
I cannot say enough great things about Scott Brunelle and his team. The entire process was painless and I got a great deal on a car for my daughter. I just got her car back from service and the service depar his team. The entire process was painless and I got a great deal on a car for my daughter. I just got her car back from service and the service department also exceeded our expectations. I look forward to buying again from Castle Rock Dodge. Good people that take care of customers...that's hard to find these days. More
by Corey B
Employees Worked With
Scott Brunelle
November 04, 2023
Sam was awesome. He walked me through the basics of my new 2023 Gladiator and gave me the info I needed to get started. Great place to buy my first new vehicle! He walked me through the basics of my new 2023 Gladiator and gave me the info I needed to get started. Great place to buy my first new vehicle! More
by jerimiah Johnson
Employees Worked With
Sam Defrance, Lexi Smith, Johsua Lank
November 03, 2023
The routine service was apparently completed as scheduled. I received a brief summary sheet when I picked up my vehicle .A multipoint inspection was completed, but nobody at the shop went over what scheduled. I received a brief summary sheet when I picked up my vehicle .A multipoint inspection was completed, but nobody at the shop went over what was covered in the inspection, or more importantly, what the results of the multipoint inspection were, like other dealerships and shops have done after servicing my past Jeeps. If they had taken a couple minutes to go over the results of multipoint inspection, I would have given the service 5 stars. More
by Mike
Employees Worked With
Ray Robertson,
November 02, 2023
My vehicle came back to me in the exact same condition after they had my truck for over a week. They stated that they “could not duplicate concern” although it was having the issue when I dropped it off a after they had my truck for over a week. They stated that they “could not duplicate concern” although it was having the issue when I dropped it off and continued to have the same issue when picking it up. The solution was to have me leave it there longer. The whole purpose of me leaving it there when I did was because I didn’t need my vehicle while it was left there. I could not go without the truck any longer as they weren’t able to provide a loaner. Have a call in with Brandon (service advisor) and hopefully he will have a solution by tomorrow. This will be the third time I have had the truck into the service department at a Ram dealership for the exact same issue. More
by LMCRANO
Employees Worked With
Brandon
