Cavender Toyota - Service Center

I just purchased a used certified vehicle. A month later, the vehicle started to have problems. took it to the dealer since it's certified used and informed me that it's not covered by warrant A month later, the vehicle started to have problems. took it to the dealer since it's certified used and informed me that it's not covered by warranty. It will cost me $$$ money to fix in my pocket. Asked the status of my vehicle if it was repaired or waiting for the parts. (The vehicle its been with them for 4 days now) Called earlier for the status, and told me that a Rep would call me back ASAP. two hours later still no call. called again same answer. Now it's been another 2 hours still call from them. Is this how these dealer operate? Don't Give a Crap attitude. Never again! Beware More

Talk about highway robbery. This place takes first place. I took my vehicle to Cavender on 12 February 2024 to have tire pressure monitoring sensors replaced. I was given a q This place takes first place. I took my vehicle to Cavender on 12 February 2024 to have tire pressure monitoring sensors replaced. I was given a quote of $1233.94 which I could not believe. Genuine O.E.M. Toyota sensors go for about $69-$97 online. So, let’s say you buy all four online for $400 with shipping. Installation time is about 45 minutes, but if the install guy is slow about 1.5 hours. So, let’s say 1.5 hours at Cavender’s hourly rate of $185. This comes out to $278 for labor. How in the world can Cavender justify charging $1233 for a repair that should cost about $678.00? Now I know they must make some money, but charging an extra $555.00 on a job that takes about one hour is simply highway robbery. On top of that, I’m sent a list of recommended services. One was “Oil and filter change with multipoint inspection” and the price shows $44.40 with NO other “additional charges” or fine print stated. So, I accept the $44.40 oil change service. When I go to pick up my vehicle, they attempt to charge me $118. I complain and ask to speak to the service advisor. The advisor informs me the $44.40 is for the labor only. I once again show them the email that I was sent that clearly shows “Oil and filter change with multipoint inspection” for $44.40 with NO fine print or cost additions. He goes to talk to someone and comes back and only charges me the $44.40 To sum things up. I’d like to know how does Cavender justify charging $1233.94 for something when their cost for parts is probably well under $400 and install time is realistically 1 hour? And secondly, what’s up with telling me the oil change is $44.40 via emailed quote and then try to charge me $118 when I go to pick up the vehicle? My advice when attempting to do business with Cavender, buyer beware!! More

My vehicle was dropped off for a 10,000 mile service and to fix a squeak in the rear end. After three weeks of awful communication with an incompetent service representative, I picked up my truck. Upon leav to fix a squeak in the rear end. After three weeks of awful communication with an incompetent service representative, I picked up my truck. Upon leaving the shop I pulled over to check my oil, as I noticed the oil light was still on. My vehicle’s oil was dark brown and my truck had not been serviced at all. The squeak has since came back and I will surely never be returning to Cavender Toyota for any business. Absolute incompetence across the board. Avoid Cavender Toyota and get your vehicle serviced anywhere else. More

Service is seriously lacking. They do not keep you advised as to what is being done or any encountered delays in the process. I received an email as to a recall on my vehicle. They do not keep you advised as to what is being done or any encountered delays in the process. I received an email as to a recall on my vehicle. I called to check on it, but was told a manager that no recall existed. When I took in my vehicle for maintenance, they found a recall and decided to correct it without keeping me abreast as to what was going on. A simple oil change turned into a five hour delay! Outrageous!! All they could do is apologize. More

This place deserves all these low ratings. From a 2 plus our tire change and alignment that does not close to the real time frame for those two services. Car wasn't even worked on for an hour From a 2 plus our tire change and alignment that does not close to the real time frame for those two services. Car wasn't even worked on for an hour of them pulling the car in. To them taking all the time searching for other maintenance not even asked for to charge more(they did that to everyone on the waiting room) I know for a fact they take advantage of people's time and overcharging for simple services. They tried charging 119 for an alignment and right when It was addressed they dropped it down to 109 which should have been stated since it's a special already. poor time management and management all together. The leadership should he ashamed how this place is being ran. Do better toyota!. More

This is by far the worst service department! Putting an appointment is completely useless!! Spending 3 hours just for an oil change is ridiculous! And no communication from anyone. Just so unbel Putting an appointment is completely useless!! Spending 3 hours just for an oil change is ridiculous! And no communication from anyone. Just so unbelievable at how much time we waited! Also not even a complimentary car wash would be great! More