Review updated 2/25/2018
Although my service experience with my 2 new high end Hyundai’s has been horrible, sales manager Super Man Rick Skillman stepped up and resolved this issue. Thank you Rick for being more than just a typical car salesman.
The vehicle in question is a 2017 Hyundai Santé Fe Limited Ultimate with a sticker purchase price of $42,000.00 that was purchased (leased) in October of 2017. During the test drive on a rainy day it was discovered that the dealer did not remove the guards from the wiper blades causing a deep 12-18 inch scratch in the windshield. Against my better judgment I accepted delivery of the vehicle with the promise from the dealer that the windshield would be replaced. After months of calling about the windshield and getting no response from Mid Island Hyundai I finally was told the windshield would be fixed and I scheduled an appointment to do so at my first service in February of 2018. Well in typical form of horrible customer service and incompetence the dealer (Mid Island Hyundai) denied any knowledge of a windshield repair and said that I would have to make an appointment with their “specialist” who would inspect the windshield and determine if replacement or repair is necessary. This “specialist” does not work at or for the dealership and is only available at certain times. I have made several phone calls since that day to the dealership, that in typical fashion have not been returned. And needless to say I have never been contacted by “the specialist”.
The purpose of this email is to inform Hyundai and Mid Island Hyundai that because of your negligence and lack of response, I am deeming this vehicle “unsafe to operate” because of the vision distraction caused by the damaged windshield. As this is my only vehicle and it is my only source of transportation and income, I am forced to continue to operate this vehicle under potential unsafe conditions until such time that Mid Island Hyundai or Hyundai intervene and perform the necessary repairs. Additionally, by copy of this email I am informing Hyundai Motor Finance that I Will cease making any further payments based on the fact that Mid Island knowingly and willingly delivered an unsafe vehicle that is questionable if it would have legally passed the New York State motor vehicle inspection process. And needless to say, I will hold Mid Island Hyundai and Hyundai USA 100% responsible for any damages to the vehicle or the vehicles occupants caused from the unsafe conditions caused by the damaged windshield.
In closing I must admit that I was warned about doing business with this dealership, their horrible service department tactics are well document amongst friends and the public. And It is of no surprise to me to understand why Hyundai’s 2017 sales in the United Sates were off by more than 30%. It is the culture that is bread from a manufacturer to allow the dealerships that represent them to treat their customers like garbage and put their safely in jeopardy.
I will give you a reasonable 72hr time period to respond before taking this issue further.