About Us
Copyright 2018 DR Media Holdings, LLC
Search
Back

Centereach Hyundai - Service Center

3.2

31 Lifetime Service Reviews

1815 Middle Country Rd, Centereach, New York 11720

31 Reviews of Mid Island Hyundai - Service Center

Sort by Write a review
September 29, 2018

"RUDE AND UN-INFORMED SERVICE DEPT"

- Dis-satisfied

I brought my car in after dashboard warned I must turn off engine and bring in for service immediately.. The nightmare began at the service dept. I watched service people standing around instead of responding to customer questions. The person I started dealing with was not to be found, and was given another rep. That person didn't seem to know what was going on. Finally a female rep offered help and gave me answers. I waited two weeks for them to get parts before repairs were finally completed. Found out now, six months later they had never run computer updates on my car which caused a breakdown in the middle of a torrential rain storm at night. My car literally flashed red lights and turned car OFF while driving, Don't know that any dealer service departments are any better. Stick with local repair/service businesses whenever possible, Less likely to get disreputably treated!

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Vinny Roscigno
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Oct 19, 2018 -

Centereach Hyundai responded

Hi, we can assure you that we do not find this type of behavior acceptable, and we would like to address the situation you have described. Please give me a call at (631) 350-7161. Thank you and I look forward to speaking with you. -Danielle Godin / Centereach Hyundai

June 25, 2018

"Poor maintenance service"

- Leeyet

We brought our 2 yr old car coz it broke down, weird sound at the back of the car) i have to rent a car for overnight they said, but it took them 5 days to fix coz the part (rear end is dented) is not there yet, i call everyday, the same reason. They said there’s a temperature sensor recall also, the brake is already poor that needs to be changed...so finally after five days i picked up the car, paid the rental for 5 days, and to my dismay, they did not fix the sensor temperature and i need to bring back the car...it’s a nightmare

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Leo Lucas/ service
June 21, 2018

"Good experience..very helpful sales woman"

- Irene W.

It was a pleasure meeting Lejune...she thoroughly explained everything regarding the Tuscon, i.e., options: color and all the bel look s and whistles that it came in the Limited...I drove the car for a good 15 or so minutes...Lejune did not pressure us, but assisted with as much information so we would be well informed..I did not plan on buying a car today BUT kudos to Lejune...I did!!! I brought my Sonata in for service..

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Lajune Lyles
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Miguel Morroquin
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : I think he was a service manager..patriotic
February 17, 2018

"Delivered damaged dangerous car"

- Showguy82

Review updated 2/25/2018 Although my service experience with my 2 new high end Hyundai’s has been horrible, sales manager Super Man Rick Skillman stepped up and resolved this issue. Thank you Rick for being more than just a typical car salesman. The vehicle in question is a 2017 Hyundai Santé Fe Limited Ultimate with a sticker purchase price of $42,000.00 that was purchased (leased) in October of 2017. During the test drive on a rainy day it was discovered that the dealer did not remove the guards from the wiper blades causing a deep 12-18 inch scratch in the windshield. Against my better judgment I accepted delivery of the vehicle with the promise from the dealer that the windshield would be replaced. After months of calling about the windshield and getting no response from Mid Island Hyundai I finally was told the windshield would be fixed and I scheduled an appointment to do so at my first service in February of 2018. Well in typical form of horrible customer service and incompetence the dealer (Mid Island Hyundai) denied any knowledge of a windshield repair and said that I would have to make an appointment with their “specialist” who would inspect the windshield and determine if replacement or repair is necessary. This “specialist” does not work at or for the dealership and is only available at certain times. I have made several phone calls since that day to the dealership, that in typical fashion have not been returned. And needless to say I have never been contacted by “the specialist”. The purpose of this email is to inform Hyundai and Mid Island Hyundai that because of your negligence and lack of response, I am deeming this vehicle “unsafe to operate” because of the vision distraction caused by the damaged windshield. As this is my only vehicle and it is my only source of transportation and income, I am forced to continue to operate this vehicle under potential unsafe conditions until such time that Mid Island Hyundai or Hyundai intervene and perform the necessary repairs. Additionally, by copy of this email I am informing Hyundai Motor Finance that I Will cease making any further payments based on the fact that Mid Island knowingly and willingly delivered an unsafe vehicle that is questionable if it would have legally passed the New York State motor vehicle inspection process. And needless to say, I will hold Mid Island Hyundai and Hyundai USA 100% responsible for any damages to the vehicle or the vehicles occupants caused from the unsafe conditions caused by the damaged windshield. In closing I must admit that I was warned about doing business with this dealership, their horrible service department tactics are well document amongst friends and the public. And It is of no surprise to me to understand why Hyundai’s 2017 sales in the United Sates were off by more than 30%. It is the culture that is bread from a manufacturer to allow the dealerships that represent them to treat their customers like garbage and put their safely in jeopardy. I will give you a reasonable 72hr time period to respond before taking this issue further.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Rick Schliemann
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Feb 17, 2018 -

Centereach Hyundai responded

Hello there, I understand your frustration, and would like to discuss this with you further, Our customers happiness, and safety are paramount , as you can see by our usually exceptional service provided by all of our other reviews. However sometimes, no matter how perfect we try to be we fall and fail at times. please accept my sincere apologies , and contact me directly for a quick , and happy solution Anthony Nesnick General Manager

Feb 25, 2018 -

Centereach Hyundai responded

Dear Customer, I am glad we were able to resolve your issue with your windshield, we thank you for updating your review , and hope to see you in the future, Yes Rick is a great sales manager, and cares about his customers, as we do all. Again sorry for dropping the ball Anthony Nesnick General Manager

January 10, 2018

"Simply the best"

- Niko

Ian my service advisor was professional and courteous took my car in at 830 as promised wam bam 920 out of there! See ya great experience thankyou Ian and the Middle Island Team !!

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Lajune Lyles
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Ian Rice
August 18, 2017

"Efficient & pleasant"

- Debra Hubbs

First time bringing in my SantaFe Sport for servicing. They were very accommodating when making the appointment and car was ready when they said it would be. Everyone was very nice. I was having it checked for two recalls and an oil change under warranty. I recommend this dealer for both sales and service.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Rick Schliemann
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Someone else checked on us who was very nice not shown here
July 11, 2017

"The worst dealer ever "

- Showguy82

I probably won't allow me to truly verbalize what I think about this dump. So in short if you bring your car in for anything more than an oil change your screwed. Rude, incompetent and no communication. I own a $60,ooo Genesis G80 that they are absolutely unqualified to service. Promised loaner card at purchase good luck. Car in for weeks at a time with no communication. Personal items missing out of car when picked up. In short, STAY AS FAR AWAY AS YOU CAN!!!!!

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Lenea Ray
May 19, 2017

"From service to sales everyone was very accomodating"

- Meem10

my car was in for a recall, my lease was almost up so I went to the showroom to check out my possible next purchase. To my surprise Wiliam Arons had me walking out with a brand new Tucson!! He was amazing..not pushy and worked very hard to fit my needs. I will certainly recommend Mr Arons and Mid Island Hyundai. Your Truly Colleen

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Will Arons
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
April 09, 2017

"Mid island Hyundai service department, not for us!"

- debeduc

Without going into all details and writing a novel, I will just say we have purchased 5 Hyundai vehicles from this dealership and have nothing but good to say about the sales department, the service department on the other hand is terrible, the women in the office are rude and obviously do not strive to offer the same service as the sales department. We have had terrible rude service the last 3 visits and will not return there again.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Rude women in the service office
Apr 26, 2017 -

Centereach Hyundai responded

We value all of our loyal customers and are sorry to hear that you were disappointed with your service experience. Please feel free to contact me directly so that we can look into this further and address this appropriately. Your satisfaction from start to finish is very important to us. Danielle G., Business Development Manager

March 18, 2017

"Outstanding experience!"

- Point1978

Of all my new car purchases/leases, this had to be the most positive experience, principally because of Ms. Lejune's congenial, positive and persistent attitude and demeanor. The entire team was not overly aggressive or intimidating, and was considerate in ultimately reaching a deal which benefited us both. I am very satisfied thus far with both the sales and services teams. Thank you!

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Lajune Lyles
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Rick Schliemann
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Victor Arias
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Mar 29, 2017 -

Centereach Hyundai responded

Thank you so Much We try very hard to have our clients feel like they are buying from family, and i hope you will always feel this way Anthony Nesnick General Manager

1
...
1 - 10 of 31 results