Central Avenue Chrysler Jeep Dodge Ram - Service Center

I have been a long time customer of central Ave dodge. I have purchased multiple vehicles from them and have referred many friends to that dealership, which have resulted in numerous vehicle sales. dodge. I have purchased multiple vehicles from them and have referred many friends to that dealership, which have resulted in numerous vehicle sales. I have never encountered a problem until now. My wide body scartpack charger was stolen in September. Upon recovery of the vehicle I had it towed to central Ave dodge for repairs. My vehicle remained there for 3 months. My insurance paid over 22 thousand dollars for repairs. I kept calling to check on the status of my vehicle and was given the run around by Rosemary Aviles. She constantly lied and refused to provide me with a loner car. Rosemary is very unprofessional and rude. It seems like she was not interested in my concerns and never had time to hear me out. I diligently paid my car note every month while my car sat and no work was done. I finally reached out to corporate and they expedited the parts delivery and the work was allegedly then completed. Upon picking up my car today I was in total shock and dismay as to the condition of my car. There is new scratches and dents that were not there when it was towed there. My car is dirty and the work was not even completed. They took the 22 thousand from my insurance but did not fix the issues. I expected so much more from this dealership that I have trusted for years. This is unacceptable and now I have to bring my car elsewhere to be fixed. I was told by rosemary the fluids would be changed, the seats would be fixed the tires would be changed etc but none of this was done the pictures before and after the work are the same. This is honestly robbery and a legit horrible place to have a car serviced and I will never return here. I now tell people to avoid this place at all costs whereas I used to refer everyone here. More

STAY away from this dealership I brought my Ram truck in for service about 10 days ago. I needed 5 major and 2 minor things done to the truck. The truck was still under warranty. Before I brought it in I in for service about 10 days ago. I needed 5 major and 2 minor things done to the truck. The truck was still under warranty. Before I brought it in I asked if they had a loaner as I knew it would be in the shop for an extended period. I was told they would have to put me on a wait list which can take weeks. Because my truck needed immediate attention I decided to just have my wife drop me off and deal with getting rides or using my motorcycle. The service department is no where near the dealership which is how many dealership do it these days but this service center was in an industrial park that was deteriorated and disgusting. There was no where to park my truck and you barely knew it was a service center. My truck was in for about 2 1/2 weeks, when I went to pick it up I was told all was done. NOT EVEN CLOSE! when I drove off I immediately noticed the engine light was still on. Drove it back and was told sorry, the techs must have missed that, can you leave the truck and we'll take care of it. Well my wife had already left so that was not an option. I said I would bring it back another day as I had to get to work. When I got to work I checked the other work they were supposed to do (that the service department said was done) and NONE of it was done. Out of the 7 things they were supposed to do they only did one! Complete incompetent service department. They charged me the $150 deductable when I first brought it in which was supposed to cover ALL the work that needed to be done. So I made another appointment to get the other work (that was supposedly done, but wasn't) and asked the girl in the service department if I was going to be charged another deductable and she said yes, I asked why since this was supposed to be done during the first appointment and she said that since this is a new ticket they would have to charge me again with a major attitude. I looked at her and said this is the worse experience I have ever had at a service department and that I would NEVER go back to them. I left a rating at dealerrating.com as well as Stelantis the parent company of Ram. What a TERRIBLE dealership. I paid over $70K for my truck and to be treated like this really got to me. BTW, the office for the service department is the size of a walk in freezer and is absolutely disgusting. I can't believe Stelantis lets them get away with this. More

It started well. .then I realized I was in the hands of a notoriously inept service dept. Long story short its been 2 months and they still have not solved the initiat .then I realized I was in the hands of a notoriously inept service dept. Long story short its been 2 months and they still have not solved the initiative problem but found plenty others to bill me for. More

I just want to say that Marco is second to none. Everything I go for a service he goes above and beyond to make service a pleasant experience. Everything I go for a service he goes above and beyond to make service a pleasant experience. More

Don't walk but rather run from this dealer. I purchased a "certified pre owned" Jeep from here and less than a year into owning it I got a check engine light and a start/stop malfunction light. I purchased a "certified pre owned" Jeep from here and less than a year into owning it I got a check engine light and a start/stop malfunction light. I scheduled for service and got my car back after having it checked out by the dealer. Lights came back on and took the car back. I paid $100 deductible for something to be changed that should have taken care of my issue...it didn't! Took my car back for a 3rd time when they decided to "recharge" the battery that operated the start/stop function. This time I opted to wait because they "don't provide loaners due to COVID". Let me mention that I bought the car during COVID but COVID must not be a issue when selling cars lmao. Took the car home and continued to have the same issue. I took my car back on a Thursday and got a call back the following Wednesday to come get the car while they order a new engine. Mind you...I was without a car for almost a week at this point. So while driving my car the car broke down on me (luckily not on the highway) and I had to have it towed back to the dealer. Again I am told no loaner through them due to COVID. My Mopar warranty would only cover a 5 day loaner. Once the 5 days were up I contacted corporate and corporate contacted the dealer and guess what? They were going to give me a loaner! So I pick up said loaner and besides it being dirty in the inside I also found paperwork for 2 previous customers who had the same loaner in August and December. I thought they don't do loaners due to COVID? so after about 2ish weeks I get a call back that my car is finally ready and as I am about to drive off I notice damage to my driver side doors that I knew was not there previously(the more visible damage was touched up with paint). I mentioned said damage to Ralph (who was the person I had been dealing with all along) he comes out to tell the the cover up paint looks old. I had valet search for picture of my car where it was visible that the damage was not there previously. He told me to call and ask to speak to Jack. The following morning Ralph calls me and tells me that if I gave them a good survey Jack would probably have my doors taken care of. I asked if it was a guarantee and he said no but that if I gave a bad survey he definitely would not fix it. Again he tells me the paint on the door looks old ( my car is white) so I responded that the paint they are using is sh*tty then. He then got offended and told me he didn't give a xxxx what I put on the survey. I later contacted Jack and provided him with pictures. Jack agreed to send my car to their body shop to have it fixed and that they would provide me with a loaner while the car was being taken care of(and I didn't even have to beg for a loaner this time ). I also let Jack know that there was a rattling noise from underneath ever since I got the car back. Finally got a call back as soon as my car was returned and they confirmed something was left loose on the bottom and that's why I heard the noise. I visually inspected the car and could finally say I left happy after the 6th time in like a 6 week time span. If you have to go there try to avoid being helped by Ralph unless you like getting played for a idiot or was it because I'm a woman? Thankfully I did not have to run into him the other 3 times I went back. This dealer will turn driving your "dream car" into your car worst nightmare. I do however want to thank Jack for taking responsibility. Ps- my husband drives a 2021 Dodge Ram and recently had it serviced at White Plains Jeep Dodge Chrysler and when I picked it up I asked if they do loaners and guess what? They do ! More

My 2015 Cherokee had a problem starting. The team (especially Marco) was very helpful. They held on to the car an extra night with my permission to make sure that when it was lying dormant it started (especially Marco) was very helpful. They held on to the car an extra night with my permission to make sure that when it was lying dormant it started quickly. I've been using this dealership for many years starting with my first grand cherokee, then liberty and now the 2015 cherokee. I love their cars, and their service department/Marco always is attentive and capable and does excellent work. More

There service department at this dealership does not understand what true customer service is. When called they do not answer the phone; all calls get sent to voicemail and are never returned. On the o understand what true customer service is. When called they do not answer the phone; all calls get sent to voicemail and are never returned. On the occasion when I was able to get through, they stated we will get back to you, but will not call you back. Not even the service manager has the courtesy to return calls. They refused to fix a warrantied item on my Jeep, I had to deal directly with the manufactured in order to have my Jeep fixed. They are not trustworthy so do not bother dealing with this dealership. More

Marco Varrenti is a Role Model Service Advisor.He Marco Varrenti is a Role Model Service Advisor. He informs the customer regarding the progress made by the Ace Mechanics and gives viable options whe Marco Varrenti is a Role Model Service Advisor. He informs the customer regarding the progress made by the Ace Mechanics and gives viable options where appropriate and interfaces with Margie and Sano, professional cashiers. He has an excellent public relations manner and is a strong asset for Central Avenue Chrysler Jeep, Dodge, Ram. Arlene Seguine. 11/21/20 More

Excellent customer service Went there for an inspection and oil change last Saturday for my Jeep Liberty. From start to finish, it was very smooth and quick. Worked with Umar Kh Went there for an inspection and oil change last Saturday for my Jeep Liberty. From start to finish, it was very smooth and quick. Worked with Umar Khan who was very nice and efficient. Great experience, thank you. I will come back again. More