After reading all the great reviews on the web about CFSL and their A+ rating on BBB I decided to buy a 2005 Honda Civic for my son who is going away to college in Aug. During the test drive I asked the salesman what that sound was (like a flutter or thumping). He said it was the test drive license plate, that he only put one screw and the other side was loose. Okay I said to myself. My oldest son drove the car home while I followed him w my car. It started to get dark and I called him to put his lights on and he said he did. They were not on. Pulled over and turned the headlights on and off and nothing. He drove home w the bright lights on unitl we could get to an auto store. Turns out both headlights and one tail light was blown and needed new bulbs. This is after leaving, we were half way home and reassured by CFSL cars there was a thorough inspection done (they slap a blue sticker on the windshield to prove this). There's $31. WAIT, there's more!
The next day we went to the store w 2005 Honda purchased from CFSL. I heard the noise again. This time louder. I get out and make sure the lisence plate is secured tightly w bolts and it is. We noticed the cheap hubcaps were loose and thought it might be the hubcaps loose so we hammered those in and tightened the lug nuts on the tires. Started to drive and STILL heard the thumping. Turned around to head home and switch cars and now i hear a loud screaching and a thumping. We turned around in a Cul de sac and when the car does a sharp turn it feels and sounds like it is going to fall apart. Bought the car on a Saturday and right away brought the car to Pep Boys on Monday for a free inspection. They called me two hours later w bad news. The whole front suspension is shot (tirods, struts, cv joints, belts are dry and cracked, and the breaks need to be done (they told me breaks can wait a while though). This car was bought for my son so in order for him to be safe, I told them to fix everything, including the breaks. The total bill for this day was $1891.46. I have pictures of the broken parts and reciepts. WAIT, there's more! I was driving the car home from Pep boys and the window got foggy. Turned on the defroster, and the hot air wouldnt shut off. Brought it back to Pep Boys thinking they accidentaly did something to the air and they said no, its the AC/Heat motor was turned to cold manually and the motor that controls the AC/Heat/Defrost, etc was not working. Needed a new motor which cost $352.06. WAIT, there's more! After two weeks of having the car, it was nice out and thought I'd roll the window down and NOTHING! It's stuck. Brought it to Pep Boys, free diagnostic and the pulleys broke. Cost to fix that is $300 (but I am not fixing that, im sure we can fix that for little cost w You tube video). I have pictures of receipts, photos of the broken parts and emails/texts/BBB complaint between the manager Jim and I. He wanted me to drive the car back. I told him I was not going to drive the car back and risk my life in I-4 w an almost cracked all the way through axil or Tirod. I opened a case through the BBB and was away for two weeks and missed my window to reply back to my original complaint. I blew it. But in the reply back from CFSL they said there is a 7 day, no questions asked warranty on every vehicle but I didnt ask about it so I was never told. BS! Just as I signed an AS IS and also signed a no promises clause I should have signed a document stating there is a 7 day buy back if ones not happy. I have platinum triple A and would have towed this piece of crap car right back them and got my $$$$$$$$ back! But I was sold an UNSAFE car, knowing my son is using it to go to college. I trusted Jim and their reviews are outstanding so I just do not understand why this happened to me? I know I am not going to get any money back, but I want people to know what they did to me. They offered me $381 and I told them NO. I want it all back or nothing. Jim told me Bobby would only offer me $381 becuase I declined the repair of the struts. WRONG! It clearly states on my itemized Pep Boys reciepts that the struts were repaired. I will fight and drag their good name through the dirt before I accept $381 out of over $2000 of repairs. They took advantage of a hard working, single mother who was trying to do a nice thing for her college bound kid. We had to cancel our Spring vacation and my sons tour w the drum corp he tried out for. Not cool!