To the individuals who have been holding my 2013 Chevy Traverse hostage for 5 weeks:
It seems like just yesterday that I was going to social media to solve the incompetency of Chevrolet Dealerships in Western Pennsylvania. First is was Rohrich in Dormont, and now it is Century III Chevrolet. Since none of your service managers or general managers want to return my call, I get to air our my frustration in the only way it seems to get to anyone.
Our Traverse had a warranty covered issue that took Rohrich at least a month or two to fix, and only after I complained to their Facebook page and threatened to post every single day with 1 star reviews until it was fixed. I am prepared to do the same again. Rohrich claimed to have fixed the issue until one down our SUV broke down on Route 51 during rush hour when my wife was alone with three kids. It took at least 3 weeks to get a courtesy vehicle, only after I complained online, at least this time with Century III we got one the same day. Now I will digress to the courtesy vehicle.
The 2013 Chevy Traverse has a 24.4 sq ft cargo space, which we use every bit of with strollers, groceries, and hockey equipment to and from Lemieux Sports Complex each week for my son’s hockey practice and games. The Chevy Trax only has 18.7 sq ft of cargo space. Do you know what this means? This means my wife has not been able to take my son to hockey as we cannot cram 3 children, 1 double stroller, and a hockey bag into the vehicle if both parents want to go. We have had to put a hiatus on hockey, which we pay dearly for. We have missed a total of 10 sessions since surrendering our vehicle for a total of nearly $200.00 of lost ice time. This doesn’t take into the account the emotional toll that it has taken on our son that he can’t play hockey because our replacement car isn’t big enough to fit his equipment and his brother and sister. He has asked if we could leave one of them at home or drop them off at my work, so he can play hockey.
This wouldn’t be so bad except it THE SAME xxxx THING that we went through with Rohrich, then had to get Chevy Customer Service involved, after going online, in order to get it fixed. Only to find out that you, Century III Chevrolet said that Rohrich jacked it up and that the engine might be need replaced because such of the work that was done on it. Then you didn’t want to do it because it was Rohrich’s fault. Then we were told that Rohrich lost their Chevy franchise and wouldn’t fix it. Then we had to wait to find out what was wrong because apparently “nothing every goes wrong with Traverses’” as your service representative said, only to be told that there is a lot of Traverses that have been here longer than we have by a service representative today.
I just want to come home and find my wife happy and not crying or stressed out because she is trying to manage three kids, one with special needs, fight with dealerships and Chevy customer service on the phone, and try to go to medical appointments or whatever other tasks she needs to do in her already hectic days with the modern-day equivalent of a BMW Isetta.
Please fix our vehicle, or trade out our loaner vehicle, as you continue to hold our car hostage. We have put nearly a thousand or more miles on this vehicle and it has been xxxx all the way. It sad when I have to say that I want my 5-year old vehicle that is dirty with dried up McDonalds French fries under the seats, spilt fruit punch on the seats and dog hair everywhere… over a brand-new vehicle with 2,500 miles on it. I will be on here every day with ever increasing posts until this is rectified and amends are made. I understand Rome wasn’t built in a day, but they were laying bricks every hour until it was. I don’t expect my car to be fixed tomorrow but I at least expect us to be told what’s wrong, what needs to be done and a realistic timeframe for completion. I work for the federal government and I know inefficiency, but this is ridiculous.
Roger Staubach once said that “at a car dealership, the person who sells the car is the hero and also gets the commission. But if the mechanics don’t service that car well, the customer won’t return.” I would assume you know where I’m going with this. Don’t talk to me, you can speak to my wife as I take blood pressure and anti-anxiety pills and I would hate to fall over dead if I must deal with you directly. My wife is a much nicer person and will put up with this crap to an extent, but I’m done.
(the person who is making a $400.00+ car payment on the certified pre-owned paperweight in your parking lot that PA Chevy dealers can’t seem to fix.)
P.S. Have a good night, I’ll see ya’ll tomorrow for my next post and rating.