Never again will I buy from this dealership again. The lack of organization, the shadiness of their sales people and finance department, and the arrogance and attitude I've received since is just not worth it. I love my Grand Cherokee, I'm hoping that it stays true for that.
I originally reached out about the GC I bought through the website. I talked with one of the internet sales team through emails and let him know when I was coming in. I met him in person and shook his hand. He passed me off to another salesman (George, who was totally fine and the only decent part of this experience). Then, I started talking with whoever the weasel was about the numbers. I had a hard set number and I had another GC already lined up elsewhere. We finally came to an agreement on the numbers.
Then, I got a phone call from the dealership, from another internet salesman, asking when I could come in. While I was in the dealership.
When I got back to finance, because the weasel guy didn't mark down the agreed upon number, they filled out all the paperwork with another number and month term for the loan, that I had already shot down. Low and behold, when you figure out the numbers from what they'd done there, the price I was paying for the car (before tax and interest) was higher than the quote that I had in writing that brought me in.
I called them out on this, and we came to an agreement that at least Brough the car down to the agreed upon sticker price.
Now, more with finance... I did not go to my bank ahead of time. I figured that we'd all get a better deal when they're trying to move the cars, and I know the dealership gets a kickback and commission from the banks they set loans up through. That said, my bank is in their system. In the interest of a bette APR, we shopped the loan around while I was there. I talked to several banks, including my own. My own bank had not fully approved the loan yet, none of the banks had while I was signing the paperwork; but they had already essentially agreed to it. So, I was told by finance that we'd wait for their final approval.
Cut to within 48hours, my bank has fully approved the loan, at a considerably better APR than what Cerritos was quoting me. My bank cut the check and sent it to Cerritos.
I called the finance guy that handled my sale: Alex. I left a message to make sure that this was all good and going to be fine to handle. Or that I need not worry about that. I asked for a callback.
Two days later, I called Alex back again, since he had not called me back. I wanted to make sure all was going through, or to see and make sure that I didn't somehow take out 2 loans for the same car. I never got a call back.
I called back again, to talk to Alex or the Finance Department to make sure all was well with it, and to see if and or what I needed to do.
I never got a call back.
My bank called me today, as they'd just received the check back. (Mind you, they overnighted the check to Cerritos on the 13th of January, so over a week ago). I call Cerritos, obviously pissed off that they went behind my back and went somewhere else, and that they couldn't ever get back to me to let me know what the status was of the loan and what would be happening with the whole thing. I already forget the finance guy who I did talk to, but the arrogance on him, set me off. Yes, I had to cut him off a couple times, because he kept trying to divert the conversation away from what I as asking and trying to find out. He kept trying to brush under the rug, that they had blatantly ignored half of what we had been working on when I signed for the car.
So, twice during my experience, did Cerritos try to talk out of both sides of their mouth, to try and pull one over on their customers, to squeeze out more money than is right.
I'm glad that there are other Jeep dealerships closer to me, for servicing. I"m glad I don't ever have to step foot in Cerritos every again.
For anyone else looking to go there, at least the location is beautiful and the inventory is stocked. But, make sure you clearly know your numbers