First of all, we had done our homework! We knew what a fair price was for our new vehicle, trade-in, and financing promotions being offered by Jeep. We had talked to the internet sales manager, Brett, and had a price quote before arriving for our scheduled appt with him. When we got to the dealership, Brett was not there. Diego Franco really stepped up to the plate. He showed us the car for which we had received the quote, let us take it for a test drive and took all of our necessary info for the Finance Dept. After the sale was finalized, he had the car washed and filled with a full take of gas. He even brought us a hot chocolate. After all negotiations, Alex Rios, from Finance, processed the paperwork in a comfortable, friendly manner and we were back on the road.