Chapman Dodge Chrysler Jeep Ram Scottsdale

Tina, Tyrel and John have been great figuring out what on God's green earth is wrong with my PT Cruiser! You guys have always been patient, helpful, friendly and accomidating. I know all of us are hoping tha God's green earth is wrong with my PT Cruiser! You guys have always been patient, helpful, friendly and accomidating. I know all of us are hoping that my car is fixed...either that or it just self implodes. Thank you for your service! Christina DeCarlo Owner of Possessed PT Cruiser More

Dave carefully noted my problems/issues and we discussed options. The service was quick, and Dave provided a very thorough explanation of the car's condition, what was done or not done, and what we shoudl options. The service was quick, and Dave provided a very thorough explanation of the car's condition, what was done or not done, and what we shoudl keep an eye on for future service. Prompt courtesy van service to my office and later back to the dealership. More

There is no better service advisor than David Flores. He is friendly and knowledgeable, and goes to great lengths to solve problems. It is a pleasure to work with someone like him. We have owned three Dodge is friendly and knowledgeable, and goes to great lengths to solve problems. It is a pleasure to work with someone like him. We have owned three Dodge Caravans over the years, and David kept all three of them going. My wife and I feel like we are being treated like we are family when we go to Chapman for service. More

I have always felt comfortable coming to Chapman Dodge. Everyone has always been friendly and have been exteremly courteous and enlightening when I had other problems that were starting to occur with my ve Everyone has always been friendly and have been exteremly courteous and enlightening when I had other problems that were starting to occur with my vehicle, ie; rear main seal starting to leak. The preventative maintenance by your staff is a welcome gesture. Dave Flores is the main reason I come to Chapman Dodge. His candid observations of my Dodge have helped me get this vehicle usage to 222,000 miles and all is still working well. This would not be so if I didn't have someone that watched over my truck as carefully as if it was his own. When I go in to pay the bill the lady in the office is always very warm and pleasant to talk with. You really have great personnel working with and representing you. Best regards, Chris Arbogast More

I have always been treated very well by all of the personnel I have come in contact with either purchasing a vehicle or having it serviced. I feel that the service managers are honest with their estim personnel I have come in contact with either purchasing a vehicle or having it serviced. I feel that the service managers are honest with their estimates of time for service and price. I would recommend Chapman Dodge chrysler Jeep to anyone looking for a Quality dealership. Thanks very much.. More

David Flores was great to work with. Unfortunatly the tech that worked on my vehicle was a hack. He put the dash back together wrong...there are gaps on the trim pieces (normally not a big deal but on a tech that worked on my vehicle was a hack. He put the dash back together wrong...there are gaps on the trim pieces (normally not a big deal but on a brand new $55K truck with only 6000 miles I expect some care to be taken) Not to mention my stereo didnt work when I picked it up. I had to take it back to the stereo shop and have them figure it out. The tech had disconnected some wires and never reconnected them and never even checked to see if the stereo turned on. This dealership that was reccomended by a close friend. What a disappointment. More

I took my Jeep in for oil/change and tire rotation and repairs to one of my break lights. I had a coupon for the oil change and tire rotation which included a "detail/car wash". I was told that the servic repairs to one of my break lights. I had a coupon for the oil change and tire rotation which included a "detail/car wash". I was told that the service should take no longer than an hour and 30 min, but waited for 2 and a half hours without any kind of feedback or update. When I got my car back it had not been washed and if it had they did a terrible job of it. But by that time I was late for other appointments. The next morning when I got into my car, the "change oil" warning light came on again. So, I am left wondering if the oil had been changed at all, or if it is just mediocre service. Either way it is not a good reflection on Chapman Dodge. Dave is always very friendly, and I doubt any of my complaints reflect on the service he provides. More

Rick has been an outstanding individual/representative for all my auto needs. He has always listen to my concerns, great follow-thru and thoroughly explained the service that I have received. I have and for all my auto needs. He has always listen to my concerns, great follow-thru and thoroughly explained the service that I have received. I have and do recommend him & your dealership to family, friends and clients of mine. He's a great example of customer service (which is a dying characteristic in our nation). More

As always I'm very happy with the service I received. Everyone has always been very helpful in your dealership service group, also I appreciate the coffee and donuts. Thank you. Please let me know the Everyone has always been very helpful in your dealership service group, also I appreciate the coffee and donuts. Thank you. Please let me know the next time you run the "oil Change special", I've really appreciated that advantage since I am now retired and on limited income. Thanks again. More

I am not pleased with the service I received. I specifically asked that my brakes be checked as well as doing the 90,000 mile service, which cost me over $1,000. I was told my brakes were fine. S specifically asked that my brakes be checked as well as doing the 90,000 mile service, which cost me over $1,000. I was told my brakes were fine. Soon after I heard a grinding sound coming from my brakes that continued to get worse. I took my vehicle into another shop and found out that my brakes were metal to metal, which was now a costly brake repair. I feel that my vehicle was not properly inspected and am not confident in the work that was done. More