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Chapman Dodge Chrysler Jeep Ram Scottsdale - Service Center

Scottsdale, AZ

3.5
543 Lifetime Reviews Review Dealership

543 Reviews of Chapman Dodge Chrysler Jeep Ram Scottsdale - Service Center

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March 05, 2010

"Your service advisor Dave Flores is great. He always..."

- jnelson787

Your service advisor Dave Flores is great. He always greets us with a smile and genuine hello. It has been a while since we needed service and Dave remembered that my wife had been on her way to Iraq. Your dealership is not the closest, but we will always use you because of the top quality service we receive. We are treated like people, not just a number. You have earned a loyal customer and we will be repeat customers when we are ready to purchase another vehicle or have our vehicle serviced.

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Recommend Dealer
Yes
Employees Worked With
Dave Flores
September 01, 2005

"Just had a rather unsavory experience with Chapman BMW in..."

- autoplexed

Just had a rather unsavory experience with Chapman BMW in Scottsdale. I took my X5 in for service 2 days ago. One of the items I asked to be investigated was not checked. I was asked if I could bring it in today - at this point I believed that I had been scheduled for service. So I bring it in today and the service people aren't expecting me. The guy who greets me checks a bunch of names on a whiteboard and my name isn't there. But they take my car anyway. It takes another 20-30 minutes for me to get a loaner (actually a Kia from the on-site Enterprise rental). Since it's close to the end of the day I decide to check up on the status of the car. They say the work might run into tomorrow. I start asking why that would be, since I had been scheduled for service 2 days ago. At this point the service person starts getting a little defensive. I am told that it doesn't matter that I had it scheduled, cars are worked on a first-come-first-served basis. I am told things like, "What do you want me to do?" and "It's not like microwave popcorn, you know." The repair isn't done yet and the service department's closed, so it looks like I'll have the Kia another day. Did I mention that I bought the X5 less than a week ago? Since they haven't actually fixed my car yet, I am unable to comment on the quality of their service, however other observations of Chapman BMW from this experience are: It appears that if you're the first in line, your car will get looked at first. Scheduling service ahead of time may not mean a thing. Also, some people at Chapman BMW may treat you as if you are a whining idiot.

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Recommend Dealer
No
November 11, 2003

"I have always gotten good service but todays experience..."

- martin722

I have always gotten good service but todays experience coupled with a previous service call on the same parts and two rotton experiences with their body shop has turned me around completely.
The window regulators on the 3 series sedans are bad, I have had them replace 4 of them in three years and two of those took a fight and resulted in a service coordinator being rude to my wife last year.
I love their sales department and the service department is great as long as you have your credit card out and are ready to pay, but if you have an issue then it seems that you have a problem.

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Recommend Dealer
No
Employees Worked With
Taras, Garrett
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