Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Chapman Dodge Chrysler Jeep Ram Scottsdale
Scottsdale, AZ
797 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 797 reviews
April 03, 2024
RUN, RUN, & KEEP RUNNING! ! Had the WORST experience at this dealership that OVERCHARGES and is RUDE to its customers. 2019 Jeep Grand Cherokee was in for AC Evaporator rep ! Had the WORST experience at this dealership that OVERCHARGES and is RUDE to its customers. 2019 Jeep Grand Cherokee was in for AC Evaporator repair. Pushed back on the quote received and it magically dropped by $500. Vehicle had full diagnostics run and I took the dealership up on all additional optional services. In total it was thousands of dollars for the repairs. Within 10 days the battery died, which is strange since full diagnostics were run on the Jeep. Took the vehicle back to the dealership and had the battery replaced. Was charged ~$600 for the repair. Knew I over payed but was in a bind so let it be. Not even 24 hours later the battery light came on, vehicle was not drive-able, and had to be towed back to the dealership. Had to contact the dealership several times to get ahold of them and was hung up on once. Service missed a melted hose during the battery replacement, and acted like they were doing me a favor by waiving the fee for a 10 minute replacement job. Also said the issue was rare, which is clearly not the case as this happened to another customer (per a Google review) within the past month. Not even a partial refund was offered for the overpriced battery that didn’t even operate for 24 hours. Nor for the tow. After complaining about this terrible service, they tried to offer me a discount for a future service, which I did not accept, as I’d rather go to a dealership with ethical practices that will do the job right the first time. Do yourself a favor and save some time and emotional energy by going LITERALLY ANYWHERE ELSE!!! Have received better service at sketchy body shops than Chapman Chrysler. More
by B
Employees Worked With
Chapman Auto Marketing
Helpful December 31, 2023
Absolutely robbed me on a 2020 rubicon. Supposedly “certified” yet they snuck in $3120 mopar svc contract not to mention 1500 over asking price. My fault? You bet. Having a friendly convers Supposedly “certified” yet they snuck in $3120 mopar svc contract not to mention 1500 over asking price. My fault? You bet. Having a friendly conversation with the finance guy during paperwork absolutely a mistake. And speaking of certified it doesn’t even have rubicon shocks in front and the transmission whines like xxxx in reverse. I wouldn’t send my worst enemy to this place. Beware. More
by dboggiano
Employees Worked With
Thomas, Wyatt Chatburn, Chapman Auto Marketing
December 17, 2023
I initially contacted Clayson, also known as Clay Black, a few weeks ago with the subject line "Upside down and need a miracle - can you help?" I chose Clay based on positive reviews and my belief that thos a few weeks ago with the subject line "Upside down and need a miracle - can you help?" I chose Clay based on positive reviews and my belief that those who treat others well should earn more business. We communicated via email initially, but due to the dealership's request to see my trade, my husband, our 4-year-old, and I made a 30-minute drive to meet Clay in person. Upon arrival, we spoke, test drove a grey Jeep Gladiator, and discussed the trade. Despite earlier claims that seeing the trade would yield a better offer, Clay didn't disclose the trade amount and him and Josh- the finance manager said we should run credit. We proceeded to a credit application, where Joshusa Salter, the Finance Manager, claimed approval only with Chrysler FS, requiring a $12k down payment. Issues arose when discrepancies in credit reports were cited as reasons for the down payment. Despite my locked credit, the Finance Manager inspected my Experian report on my phone. Promised follow-ups were inconsistent, with Clay and Josh not responding promptly. Attempts to obtain trade-in details and financing information were met with delays and evasiveness. Josh claimed the buyer at Chrysler FS said he only saw my current auto loans on my two reports and not my Mercedes loan which was paid longer. He also said that the buyer did not want to cover my entire loan because he did not see my Mercedes loan which had a longer payment history...I thought that was strange because it shows on my end.. So I told him well it's showing on my Experian. This report was locked. He looked on my phone and said he see's the Mercedes loan and had me unlock it in Clay's office. He said because it was late he would try me tomorrow with a credit union. We left, and I was in hope that next day they would follow up and tell me some good news.. That night I emailed Clay again and said, hey what about having Josh send the buyer my Experian report to see if he would approve the entire loan since my Mercedes loan was on there. Clay said they would catch up with me the next day.. That's where the lack of communication comes in.. Clay and Josh started avoiding me and stopped communicating. I then sent emails to the sales manager, Wyatt Chatburn, and the Customer First Advocate, Tasia Lewis, yielded no responses. If the two people you tried to trust won't communication then I felt these other two would.. but now they are also avoiding me. This experience, marked by poor communication, lack of transparency, and unprofessionalism, led to dissatisfaction with the dealership's practices. From my experience advises caution and discourages others from dealing with them. This dealership is a Joke. I also emailed them and told them by law they were sapost to give me my consumer statement with me and my husband credit score as we did not receive this document nor sign it in there dealership and Josh told me that's something we can't get. I found that odd, so I ask Clay, and he sent it.. This dealership is very sneaky. I read other complaints about them taking cars back from people and them charging them a lot of money for a down payment. I keep emailing them asking how much my trade was.. Now I also found out Mr. Josh use to work for VW and that's the same brand I was trading. I should have known they were going to low ball my trade.. Literally 6k less than all the rest of the Jeep dealerships I have reached out too. And that amount was on them not seeing my trade but Chapman did and they gave me 6k less than everyone else. I would stay away from them. They are very dishonest and unprofessional. I don't know how they get good ratings or do business. It was dead when we stopped in.. A bunch of sales people standing around not doing anything.. How can you have a person come into your dealership, test drive a car then run credit and treat you this way and you avoid them.. More
by Angelkmom
Employees Worked With
Clayson Black, Joshua Salter
September 19, 2023
Bought service plan, never have loaner car, never a rental, called multiple times to schedule to make sure things run smoothly, it never does. Slow painful process where they always blame others. Buyer rental, called multiple times to schedule to make sure things run smoothly, it never does. Slow painful process where they always blame others. Buyers beware they treat the customer as unimportant and never listen. Would never do business with them again. More
by Mitch5814
Employees Worked With
John, Chapman Auto Marketing
June 28, 2023
I purchased a used 2021 Toyota Corolla in April. They told me they did a thorough safety inspection of the vehicle. It's 2 months later and I had the vehicle serviced at a Toyota dealership. Th They told me they did a thorough safety inspection of the vehicle. It's 2 months later and I had the vehicle serviced at a Toyota dealership. They tell me it has body damage and damaged struts and ball joints and is in need of $3000 + worth of repairs. More
by kenfitzaz
Employees Worked With
John Freeman
May 26, 2023
Joey was my service advisor, he was great! My car was done quickly and professionally. He even took care of problems that the last dealership caused, Thank you Joey! My car was done quickly and professionally. He even took care of problems that the last dealership caused, Thank you Joey! More
by KB
Employees Worked With
Joey in Service
May 26, 2023
Last week I took my jeep to Chapman Scottdale for service. Robert Burgos was my advisor. He was amazing, so helpful and made sure my jeep Cherokee was completed quickly. He is definitely a 10 star! service. Robert Burgos was my advisor. He was amazing, so helpful and made sure my jeep Cherokee was completed quickly. He is definitely a 10 star! I will definitely be going back to him for future service on my jeep. Thank you. More
by KB
Employees Worked With
Joey McMillen
May 26, 2023
Last week I took my Grand Cherokee into Chapman Dodge/Jeep. Robert Burgos was my service advisor, he was amazing! He completed everything in a timely manor, he explained all he was doing with my Dodge/Jeep. Robert Burgos was my service advisor, he was amazing! He completed everything in a timely manor, he explained all he was doing with my jeep, which I appreciated! I will definitely go back to Chapman Scottsdale in the future when I need service or need to buy a car. Thank you. More
by KB
Employees Worked With
Joey in Service
