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Chapman Ford Lancaster
Lancaster, PA
1,091 Reviews
At Chapman Ford of Lancaster, serving our customers is our #1 priority. Buying a new vehicle is a big investment, and choosing a vehicle can be a difficult decision to make alone.
Whether you're looking for the comfort of the newly-redesigned Ford Fusion or the power of the F-150, we have experienced sales staff to guide you through the multitude of models available and find the one that's right for you. You won't find any tricks, gimmicks, or games in our showroom-- we're here to give you the best deal possible on the vehicles you need. We are available by phone, by e-mail, and in person to answer questions throughout the entire purchase process.
A lot has changed in the industry since Chapman opened its doors over three decades ago, but our conviction hasn't. Our commitment to honest business practices and hard work have made us a market leader, and we're sure that you'll agree once you've experienced the Chapman difference yourself.
Now, the Chapman Auto Group is one of the largest auto groups in the tri-state area and one of the Top 100 Auto Groups in the country! It's no wonder why the Chapman Auto Group's slogan is "Unless the Chapman Emblem is on the Back of your car or truck, you've probably paid too much". We look forward to serving you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,092 reviews
July 08, 2019
2000 Chrysler Excellent service and patience. Thanks much guys. Purchase experience took only like 20 minutes, well prepared. Good job and we were keep in the lo Excellent service and patience. Thanks much guys. Purchase experience took only like 20 minutes, well prepared. Good job and we were keep in the loop the whole time. Highly recommend. Thanks More
by mklase33
Verified CustomerEmployees Worked With
Zack Ross
July 08, 2019
Service center very busy but it went smoothly This was my first visit at this location.i arrived early. There were a lot of people there. Seemed as they were over booked. People wanted more servic This was my first visit at this location.i arrived early. There were a lot of people there. Seemed as they were over booked. People wanted more service than that ask for when the appointment was made. Seem to back the department up. But your team kept there cool and services everyone there with a professionalism. More
by tpotts3100
Employees Worked With
Kyle Ackerman
July 08, 2019
No Hassle - Great Service I was able to get in at the last minute for a service which ended up needed more work than originally thought, but they still had the car done at the I was able to get in at the last minute for a service which ended up needed more work than originally thought, but they still had the car done at the time I needed to pick it up. Mike stayed in touch with me throughout the whole process. More
by ExplorerMom
Employees Worked With
July 08, 2019
Armada Ourchase Zach did a great job helping me to demo and purchase my Armada. He even assisted with transporting my old vehicle home! Jared quickly processed my Zach did a great job helping me to demo and purchase my Armada. He even assisted with transporting my old vehicle home! Jared quickly processed my paperwork and explained the warranties. Overall, it was a great experience! More
by yosler01
July 08, 2019
Perfect Friendly fast service. The service team is great at forming a customer relationship and explaining the service and outcomes. Great experience as alway Friendly fast service. The service team is great at forming a customer relationship and explaining the service and outcomes. Great experience as always. The waiting area is also comfortable More
by MELISSAGONDEK
July 04, 2019
Accomodating Used their web site to add athevworks to my previously booked inspection. They accommodated my request when my husband took the car in the next day. Used their web site to add athevworks to my previously booked inspection. They accommodated my request when my husband took the car in the next day. More
by Jbleecher
Employees Worked With
Kyle Ackerman
July 04, 2019
Wheel replacement I got a wheel replaced on my 2012 F150. It was replaced and the appointment didn’t take very long. Everyone was very friendly and courteous, thank yo I got a wheel replaced on my 2012 F150. It was replaced and the appointment didn’t take very long. Everyone was very friendly and courteous, thank you. More
by nittanyfan57
Employees Worked With
July 04, 2019
Pleasant, Quick and Comfortable while I wait. I called and asked to change my appointment to an earlier one and they changed it with no problem. They took my car and the waiting room was very c I called and asked to change my appointment to an earlier one and they changed it with no problem. They took my car and the waiting room was very comfortable with hot tea and surprised it was only an hour wait. Very pleased with my Chapman Ford Service Advisor Chris Evangelista he informed of everything taking place and it was a pleasant experience. Thank You, Debra Zook Originally Mike Tufano sold us our car a year ago and when I saw him he is always so nice to talk to also. It's nice they remember you and talk with you. More
by johnjzook
July 03, 2019
Treated me like family From drop off to pick up, I was informed throughout the entire process. Great honest service with a top notch staff. Mike T. The service Manager made From drop off to pick up, I was informed throughout the entire process. Great honest service with a top notch staff. Mike T. The service Manager made sure I was happy from start to finish. More
by shawnjacobs
Employees Worked With
July 03, 2019
Service was really good I did so because they do good work. If I didn't think so, I would have said differently, there for that is reason for the rating that was given. I did so because they do good work. If I didn't think so, I would have said differently, there for that is reason for the rating that was given. More
by SUNDAYSTORM
Employees Worked With
John Meshey
