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Chapman Honda of Tucson

4.3

417 Lifetime Reviews

4426 E 22nd St, Tucson, Arizona 85711
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Top Reviewed Employees

Andrew Frasier at Chapman Honda of Tucson

Andrew Frasier

Internet Sales Manager
5.0
Chapaman  Auto Marketing at Chapman Honda of Tucson

Chapaman Auto Marketing

Marketing
2.5
Spencer Turpin at Chapman Honda of Tucson

Spencer Turpin

Internet Sales Manager
not yet
rated
Employees need five ratings before we can calculate an accurate rating.
Alejandro Murillo at Chapman Honda of Tucson

Alejandro Murillo

sales and leasing professional
not yet
rated
Employees need five ratings before we can calculate an accurate rating.

Latest Reviews

November 18, 2019

"Professionals"

- Nobozo

Great place to buy and get your car serviced. Their use of text messaging to update you and get responses in return is a nice feature.

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Employees Worked With

Abel and Adrian in sales, service advisor Matt

November 10, 2019

"THEY DO NOT HAVE YOUR BEST INTEREST AT HEART ...."

- marce

BUYERS BEWARE..... If you are looking to purchase a new or used vehicle's please be your own advocate DO NOT go to the dealers or salesman . Go to the banks try there first. Then if they can't help you go directly to their top salesman the one who truly has YOUR best interest at heart not just another sale in the books. I had a horrible experience here at Chapman HONDA with Salesman Yousef and Finance "MANAGER" LUIS ROSA . I was suppose to go into today to pick up my vehicle that I was looking to purchase. Only to receive a call from my Salesman that unfortunately the vehicle we were working on was sold over night ! WOW only after they found out we were pre-approved without their help through a well known credit union in town. EVEN after we told them to try that Credit union in specific first ! they never did! and then today we receive a call "OH they sold the vehicle over night." what poor business deal very shady and shiesty move on their end. Once they found out they would not make as much money with my deal they went under our nose and sold it over night !. Went in to talk to the manager to only get an apology and a response that people are human and they "make mistakes" if I could give Chapman honda no stars I would I should've read review on here before going in to chapman or even contacting them.

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Employees Worked With

YOUSEF LUIS ROSAS

October 02, 2019

"Service and professionalism went down the toilet"

- 2014 Civic SI

Let me start off by saying I was a loyal Chapman customer for 22 years. Anything Honda related they were my go to. I recently took my car in for service on a Saturday. I took the car in at noon and they called me at 5pm to let me know it was ready to pick up. I get down there and pay my bill and as I'm on my way out the door I get a "Oh there's one more thing, we're sorry but we wrecked your car". They decided to let one of their lot attendants that falsely claimed they could drive a standard transmission move my vehicle and that lot attendant rear ended another car on their lot because they obviously forgot to take it out of gear when parking it. Professionally I should have been contacted immediately after they damaged my property but the service tech gutlessly decided to wait until I paid my bill in full before telling me. I did get an "apology" but the "these things happen" attitude I received negated any sincerity of the apology. This treatment on top of the fact that the last three times my wife and I went there to purchase a new vehicle (within the last 5 years) we ended up with some kid that claimed to be the sales managers nephew and we ended up telling them more about the vehicle we were looking at then they could tell us. We are done with this dealership. It really is sad that management has let the dealership go in the direction it has. Apparently customer loyalty means nothing anymore. Bye Chapman.

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Employees Worked With

Angel Gameros, Jerry Polanski

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Photos & Amenities

  • Customer Lounge Area
  • Express Service
  • Free Coffee
  • Free Loaner Cars
  • Free WiFi
  • Instant Financing
  • Authorized Parts Store
  • Shuttle Service
  • Television
  • Vending Machines