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Chapman Hyundai Phoenix - Service Center

4.0

183 Lifetime Service Reviews

999 West Bell Road, Phoenix, Arizona 85023

183 Reviews of Chapman Hyundai Phoenix - Service Center

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July 23, 2012

"Beware of this dealership. They either have inexperienced..."

- reshmabala

Beware of this dealership. They either have inexperienced staff or are trying to scam innocent customers with unnecessary expenses. I had a problem with my car having an audio problem and some vibration. After spending 4 hours waiting at the dealer ship with no feedback from the service manager and being ignored she came back and told me that the radio needs to be replaced and the wheels and rim needs to be replaced as well with a cost price of $5500. Both are not covered under warranty. In trying to contact the owner or one of their general managers I was always referred back to the same lady who curtly told me to contact Hyundai if I need to take up further. She was not helpful at all. On taking it to a different place I was told that there was nothing wrong with the radio and the fuse needed to be replace. The vibration had nothing to do with the wheels. I am still in shock on how close they came to ripping me off and am still upset all the stress and sleepless nights they gave me the last 2 months.

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Recommend Dealer
No
Employees Worked With
Amy
March 17, 2012

"I bought my 2010 Elantra from these people, and I..."

- Bandnerdsr2hott

I bought my 2010 Elantra from these people, and I continue to bring it back there for servicing. I have had nothing but fantastic service. They worked with me and set me up on a pre-paid oil change plan, which is extremely worth it. It's been 2 years and I haven't had to pay for anything yet, everything they've fixed or replaced has so far been under warranty. The last time I went, Norm, who is awesome and I choose him every time I go, gave me a detailed sheet on the areas that will need to be worked on in my next few visits because I'm coming up on a milage where certain items should be replaced or flushed, like transmission and my wipers. He even gave me the total cost of everything so I can prepare, and I was surprised on how affordable it was! Norm always remembers my name, gets everything done in an extremely timely manner, talks to me one on one about everything that's going on in easy to understand language, and makes sure my car gets washed every time. The free car wash is just icing on the cake, I love this dealership, they have really treated me the best out of all my experiences!

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Recommend Dealer
Yes
Employees Worked With
Norm
July 26, 2011

"appointment was easy. jamie friendly and proffessional. ..."

- vllackey

appointment was easy. jamie friendly and proffessional. work was completed on time. hyundai stood behind the product even though technically it could have been disputed. great service and cars. however i do not like having to register. you sent me an email so you must already have all info you need. iam completing this for jamie

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Recommend Dealer
Yes
Employees Worked With
jamie
July 25, 2011

"I am very dissatisfied my car has been shifting hard and..."

- Budnails

I am very dissatisfied my car has been shifting hard and docent down shift correctly when driving up hills. My car was brought in a few weeks ago and they reset the computer. And we were told that if the problem happened again they would replace the part. The next time I went out of town it had the same problem. So we took the car back to have the part replaced under my warranty. And we were told because you couldn't get it to do it then you wouldn't replace the part. I am a very busy person and need my car to be dependable. And don't understand why you didn't replace the part as promised. We are going out of town again this weekend. Driving from casa grande to pinetop and now have to hope to not have the problem again. I'm sure there has to be some kind of test you can run to find the problem.

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Recommend Dealer
No
Employees Worked With
Norm Rosen
July 23, 2011

"I've always received wonderful service from Champman...."

- suziv

I've always received wonderful service from Champman. Jaime is so nice and has a beautiful smile for everyone. I love my Sonata Ltd, except for the fact that at the time I wasn't able to get it in Red. Oh well, I guess I'll just have to get one in a couple of years. Don't worry, I'll get it Chapman!

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Recommend Dealer
Yes
Employees Worked With
Jaime Heyns
July 23, 2011

"Both Norm and Mike Hanna were awesome! Very friendly and..."

- stevenschuttler

Both Norm and Mike Hanna were awesome! Very friendly and helpful. I am on my second Hyundai and if I ever need another new car I will buy another Hyundai because of the great service I get from Chapman Hyundai. Thank you again, I will be back.

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Recommend Dealer
Yes
Employees Worked With
Norm and Mike Hanna
July 22, 2011

"Jaime is always friendly, she has been my service advisor..."

- home2gold

Jaime is always friendly, she has been my service advisor for over 4 years. Evrything is always explained in detail, and finished in a timely manner. That service dept is a very well run business.

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Recommend Dealer
Yes
Employees Worked With
Jaime is Service dept
July 22, 2011

"Jamie was friendly and a pleasure to work with. I didn't..."

- danielle healy

Jamie was friendly and a pleasure to work with. I didn't have to wait long either. The cashier was just as friendly, I am sorry I didn't catch her name. Thank you!

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Recommend Dealer
Yes
Employees Worked With
Jamie Heyns
July 21, 2011

"AC COMPRESSOR GAVE OUT ON OUR NEW 150 MILES 2012..."

- mmchale888

AC COMPRESSOR GAVE OUT ON OUR NEW 150 MILES 2012 SONATA.... IT WAS ONLY 108 DEGREES JAMIE AND THE CREW HAD IT REPLACED AND US OUT IN 2 HOURS.... SCARES ME THAT IT HAPPENED, BUT SERVICE HAD THE PART AND THE REPAIR WAS TIMELY OBVIOUSLY THE REPAIR WAS UNDER WARRANTY...

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Recommend Dealer
Yes
Employees Worked With
JAMIE
July 21, 2011

"Each time I have visited the service department, I was..."

- sdebbiesds

Each time I have visited the service department, I was made to feel as if I were a "special" customer. The friendliness of the staff, car wash and extra treats helped make the wait less stressful. I still love my Tucson, and am so GLAD I purchased it at Chapman's! Peace, Deb

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Recommend Dealer
Yes
Employees Worked With
Norm
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