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Charles Barker Toyota - Service Center

2.1

29 Lifetime Service Reviews

1877 Laskin Rd, Virginia Beach, Virginia 23454

29 Reviews of Charles Barker Toyota - Service Center

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September 17, 2018

"Not trustworthy!"

- cagray

This may or may not be the reasoning for the way this played out but either way, I'm a woman!!! A couple of months ago my Toyota 4 runner just died on the side of the road. I had it towed to Charles Barker Toyota where they disagnosed the problem as the alternator and the battery. The charges were a little short of $1000.00 which I paid and left thinking all was well. A couple weeks go by and my truck won't start, completly dead. I lifted the hood to discover that the battery cables on the new battery had never been tightened down and the bracket that holds the battery in place had not been tightened and was now missing. When I went in to tell the dealer there was never an apology offered or any compensation. Fast forward a few more weeks and I need a state inspection and I notice when I brake it pulls to the right. I show for my appointment and am told for it to be looked at it will cost me $125.00. They take it back to have a look and come to me with what my problems are and the cost will be $3683.17 for brake calipers and a long list of things they feel I should do. They rejected it for state inspection also. I demanded my truck be brought around no work done and a made a promise to never return and that includes to purchase another truck which I am in the market for at this time. Buyer beware, its about as dishonest as I've ever been treated. I did get it repaired within 3 hours and state inspected for $349.19 and a local garage!

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Overall Experience
Recommend Dealer
No
Employees Worked With
Darrick Williams/ Service
Sep 18, 2018 -

Charles Barker Toyota responded

Ms. Gray, We are sorry to hear about the battery issue you described in your post from your June service visit. Our goal is to perform each service correctly and exceed your expectations. I would like to provide clarity regarding the state inspection. Your vehicle failed due to seized brake calipers. The cost for those using genuine Toyota parts is $512.51 and includes labor, as stated on your repair order. During our inspection of your vehicle, we noticed other items that needed repair however they did not relate to the state inspection and are considered maintenance and wear issues. The choice to do that work is completely up to you. We simply point out what we see as a courtesy to our customers. If you would like to discuss further please feel free to give me a call. Respectfully, Tim Rayfield 757-437-4000

September 03, 2018

"Customer Service/Service"

- Boomerbuster123

I tried to submit detailed information to CB direct. If CB would like to call me, I would love share our not so great experience

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Recommend Dealer
Yes
Employees Worked With
Unfortunately we did not get names
Sep 13, 2018 -

Charles Barker Toyota responded

I am sorry to hear that you had difficulties submitting a detailed request via our website. I am personally reaching out to see if I can help you with your request. Please let me know how I can be of assistance. Joshua Dail General Sales Manager Charles Barker Toyota 1877 Laskin Road Virginia Beach, VA 23454 757-437-4000 x 6409 757-425-7409 (f) jdail@charlesbarker.com

July 11, 2018

"Always the correct fix at a reasonable price."

- JR

I bought my 2001 Toyota Sienna LE at Charles Barker and have had it serviced there consistently. My service advisor is Darrick Williams who I’ve dealt with for years is outstanding. He has always provided the correct appropriate repair and service to my car and never tries to up sell me on thing I didn’t need. In the parts department I worked with Vicky on numerous occasions and she too has always provided me with the right parts and at appropriate costs. The Service Manage Fred Phillips whom I worked with for years also he provided service to my mom’s Toyota Camry and she would have no other than him do work for her. He now the service manager and is still providing excellent service to our cars, this team is wonderful to work with and a pleasure to see each time I’m there for car service. They all provide excellent service at reasonable costs to my family sense we bought our 2001. Sienna.

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Recommend Dealer
Yes
Employees Worked With
Darrick Williams, Fread Phillips and Vicky in parts
Jul 11, 2018 -

Charles Barker Toyota responded

Thank you for leaving a review. We are happy to hear that our team was able to help you with the service of you and your mother's vehicle over the past few years. We will be sure to pass on your kind words to them and thank you for Riding With Charlie.

June 19, 2018

"Excellent Customer Service - Darrick"

- MHcar123

Darrick Williams helped me immediately and even went outside to check on my car. Charles Barker Toyota really has excellent customer service! I'm a happy and loyal customer!

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Recommend Dealer
Yes
Employees Worked With
Darrick Williams
Jun 20, 2018 -

Charles Barker Toyota responded

Thank you for taking the time to leave a review! We are so happy to hear that your most recent visit with Darrick was such a good one. If you need anything more please do not hesitate to reach out to us. Thanks for Riding With Charlie.

April 04, 2018

"Long Wait Times, Tricky Pricing, and Sub-Par Service"

- Author Author

This dealer offers nothing exceptional. The customer does not come first. Expect 2+ hour wait times for something as simple as an oil change. The service reps are careless. The service department seems like they never want to work. Lack of motivation and seemingly extreme displeasure with doing work for you. Give the service desk a call... IF they pick up, use common sense and a little skepticism to determine if you agree with me or not. Complete money-making mentality here. Nothing is for the customer.

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Recommend Dealer
No
Employees Worked With
No name
March 16, 2018

"Not Treating People Right"

- 4oilchange

One day lately I took my 2016 Toyota Tacoma to have the oil changed. When I purchased the truck I was told that I would get four free oil changes with no conditions. Let me make it clear that this is not about the oil changes but of the service that I received when my truck was done. The lady that came and got me after it was done was nice and polite and went through what was done on the truck and told me it would cost $66.00. I informed her that I was to get four changes free and was asked if I had anything saying that. I did not! Then I was told to got find out who sold the truck to me and see if he remembers this transaction from over two years ago. I had to spend 10 minutes finding this person and it was Ray Aiden. He did not remember anything about the four free oil changes and told me I had one left with this the reason way. So I said OK and left. The problem is way did a person that has purchase 5 cars/trucks from this various Charles Barker dealerships have to run around the dealership and find the salesman when there were many people standing around doing nothing. What did I expected 1. The person from the service department could have looked up who sold the truck to me, 2 The lady I asked at the front desk could have done the same. Nomally Charles Barker Lexus and Toyota has the best service aroud but on this day I was very displeased and hope this was a one time deal. Thanks for your time.

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Recommend Dealer
Yes
Employees Worked With
Ray Aiden
3.0
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January 26, 2018

"They drove my new 4 Runner through a cinder block wall!"

- BAS

We brought our 4 Runner to have a tire patched and the service technician drove our Toyota 4 Runner through a cinder block wall inside the garage and smashed the front end! Our vehicle is less than 2 years old, has 19,000 miles and did not have a scratch or dent in it. It was in excellent condition and we took excellent care of it including hand waxing it at least every 6 months. Charles Barker is only offering to repair the damages. This will not put us in the position were in before they ran our SUV through the wall. The 4 Runner will never be the same and the value will not be what it was before they crashed it. You would think that with the trust our community puts in Charles Barker when we leave him our vehicles including Mercedes, Lexus, and Toyota he would make sure this is not a frequent occurrence and the infrequent times it may happen he would make it right. NOT SO!

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Recommend Dealer
No
Employees Worked With
General Manager, Tim Rayfield
December 27, 2017

"Very poorly managed service counter."

- Poorrep

I have taken my truck here about 3 times since moving here and have found this service center to be very poorly run. It begins the moment you drive in. No one greets you or acknowledge you presence. This includes the service reps. You dont know if to stay by your vehicle for 5-10 minutes or go to a service rep to check in. And thevreps at the counter just ignore you. Once you checking in the reps are absolutely unfriendly. If you cant greet customers you should not work at a customer counter. I asked for a 60K mile service estimate to which the rep pulled out a binder with it. I asked for a copy so I can take with me and they dont have copies. This is my very last time here. I would not recommend this place at all.

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Recommend Dealer
No
Employees Worked With
Unknown service rep
December 27, 2017

"Tire light on"

- Customer

My tire light came on this morning. Called Charles Barker (close to home & work) and was told to bring vehicle in. Told receptionist I would come in after work. Stopped by at approximately 3pm today. No friendly greeting, and technician said there was a 2 hour wait to have tires looked at. You have to be kidding! I tried to go to 2 gas stations, but there were other customers. Called Checkered Flag and was informed there was no wait. I always receive friendly greetings & great customer service at Checkered Flag. I bought my minivan years ago from C Barker & went there 3 years ago looking to purchase a Hylander. Salesman was NOT helpful and didn't appear to care I was there. I went to C. Flag and purchased my Hylander. I received such excellent sales service from C. Flag, we purchased a second vehicle a month later. I do not recommend CB.

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Recommend Dealer
No
Employees Worked With
Unknown
November 22, 2016

"Worthless "

- xxxx

Check your wiper blades before state inspection. In fact, take a picture. They will run em dry for a while, in order for the blades to fall apart and fail. They will gladly switch them out for $42 USD ($12 @ Walmart). Plus $1.00 re-inspection fee! W E A K!!!!

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Recommend Dealer
No
Employees Worked With
The service was so bad, no names to remember
Nov 29, 2016 -

Charles Barker Toyota responded

Our goal is to provide excellent service to each of our customers at each visit, and we are very sorry to hear that your experience with Charles Barker Toyota was not a pleasant one. We appreciate your feedback and we will certainly be looking into this particular matter.

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