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Checkered Flag BMW MINI - Service Center

Virginia Beach, VA

3.9
29 Lifetime Reviews Review Dealership

29 Reviews of Checkered Flag BMW MINI - Service Center

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September 14, 2019

"Wouldn’t go back to service "

- Trina1981

Came in told them what was wrong with my car they told me it was something else what another dealer told me plus the on the dashboard showed the symbol of the problem wouldn’t cause the problem I paid 730 get the car back and still have the problem take it back next day and they say it’s what I came in and said the problem was and charge me $68. After they fixed it the symbol went away So I paid $730 for nothing and no one call or email back when I emailed for manager. I will never go to this location again. They really got over me. I even brought my bmw six years ago from this location. Wish I could give a zero star for wasting my money Latrina davis

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Recommend Dealer
No
Employees Worked With
Service
Oct 15, 2019 -

Checkered Flag BMW MINI responded

Our team has acknowledged this review.

August 14, 2019

"The “advisor” in Sales Advisor "

- JoyRiding

I bought a CPO BMW from Chris about three years ago. I had such a great experience working with him, a few months later my husband and I bought another BMW from Chris. When purchasing my vehicle Chris understood how much my travel and the cities I frequent. He recommended that I purchase the Road Hazard warranty because of this. Here it is 3 yrs later and I’ve used the warranty for tire issues and just recently for a cracked rim from the numerous pot holes driving in various cities. My cracked rim was replaced instantly and I was back on the road with just paying the deductible. All thanks from the advice of my sales advisor. It’s years later and I’m still saying thank you, Chris!

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Recommend Dealer
Yes
Employees Worked With
Aug 15, 2019 -

Checkered Flag BMW MINI responded

We really appreciate your feedback, JoyRiding . We love hearing from our customers and thank you for choosing us for your automotive needs. We hope that if you ever require automotive assistance in the future, you won’t hesitate to reach out to us. Sincerely, John Hall - General Manager - jhall@checkeredflag.com - (757) 490-1111 Ext. 2210

May 18, 2019

"Best service with a smile"

- FastBimmer

I came in late afternoon with a flat tire Joseph Hawthorne jumped right on it and got me taken care of with a smile. Best dealership experience I’ve had period

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Yes
Employees Worked With
May 23, 2019 -

Checkered Flag BMW MINI responded

Hello and thank you for the great feedback! We are so happy to hear that you have enjoyed your visit here at our dealership! Joseph is a great asset and we're thankful to have him on our team. We appreciate your business! Sincerely, John Hall - General Manager - jhall@checkeredflag.com - (757) 490-1111 Ext. 2210

December 11, 2018

"Friends don't let friends go to Checkered Flag BMW! "

- Walter O'Shea

Worst customer service ever. Scheduled a recall repair for our BMW a few weeks ago. The recall notice said that a replacement vehicle would be available, so when we scheduled the appointment we told them we would need one. They said, "No problem, we will have one for you." We live an hour away, and figured we would do some Christmas shopping around Hilltop since I was taking a day off work. Fast forward to this morning when they tell us they don't have a loaner for us, and we can sit around for the day until it's done, or the courtesy shuttle can drop us off somewhere. When I told them they had assured us we could have a loaner they said if we wanted one we needed to get there earlier. They never said that when THEY gave us the time for the appointment. Worst customer service ever!! Won't make this mistake again.

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No
Employees Worked With
Believe his name was Mike
August 03, 2017

"Customer Service is Amazing!!!!"

- happycamper

The customer service team and Ashley in particular is simply amazing! She took care of me and my 2 day old BMW that unfortunately took on water during the flooding that took place in Norfolk in July. From the minute she called to tell me she was going to be "my person" I knew my car was going to be in great hands and I have not been disappointed! It was difficult not living in the area (I'm in northern VA) but Ashley kept me informed via texts, emails & calls to ensure I knew what was happening every step of the way. If I didn't live 3 hours away you would have a customer for life!

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Recommend Dealer
Yes
Employees Worked With
Ashley Hubt
Aug 08, 2017 -

Checkered Flag BMW MINI responded

We are truly grateful for this awesome review! We are thrilled that Ashley was able to take care of you. She is a great asset to our team and we appreciate her providing you with the service that you deserve. If you have any questions about the work that was done please feel free to contact us. Sincerely, John Hall - General Manager - jhall@checkeredflag.com - 757-490-1111 Ext. 2210

June 10, 2017

"New management makes all the difference!"

- Kelly

While we did a one star review on 3/14/17 due to terrible dealings with previous management, we can now give them a 5 star rating due to their new manager, John Hall. He made up for the frustration we experienced with the previous manager. Due to the way he handled the situation, we can happily give them the 5 star rating they now deserve. John Hall made all the difference for us and our opinion of Checkered Flag BMW.

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Recommend Dealer
Yes
Employees Worked With
John Hall
Jun 12, 2017 -

Checkered Flag BMW MINI responded

Thank you for taking the time to write this fantastic review, Kelly. Our highest priority is satisfying our guests and I am delighted to know that your issues were addressed properly. I look forward to working with you again and if there are other things you need assistance with, do not hesitate to contact me again. Sincerely, John Hall - General Manager - jhall@checkeredflag.com - 757-490-1111 Ext. 2210

February 17, 2017

"Excellent Service!"

- goloff

I've been using Checkered Flag Mini since I bought my first one in 2004, ... I now also have a 2015. When I got the 2015, Frank was able to advise me on the new features and what he knew I had come to expect and love about my 2004, from a servicing standpoint. I didn't follow one suggestion and regret it, ... and maybe I should have tried that cool color combination, too... but otherwise, I was sensible and took his great advice. The 2015 had a crazy issue with a recent recall, but as usual, Frank Lindsay in service has kept me well informed and taken care of me and my mini throughout the process. I've had a Mini for 13 years and Frank has been there to assist, keep me informed, and dealt with all of my crazy issues with being a coastal ecologist taking the Mini from swamp to shore to cross-country trips (think I have the highest mileage on the 2015 so far). He has set the standard and it is a tough act to follow! Thanks, Frank!

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Recommend Dealer
Yes
Employees Worked With
Frank Lindsay
Feb 19, 2017 -

Checkered Flag BMW MINI responded

I appreciate you working with our service department to keep your vehicle in tip-top shape. I'll pass this feedback to Frank and the rest of the team. Please don't hesitate to call if we can help with anything at all. Take care until we see you next time. Sincerely, Todd Collins - General Manager - todd.collins@checkeredflag.com, 757-490-1111 x2210

February 08, 2017

"Professional and Excellent Customer Service!"

- The Rockstar

I took my 2009 BMW M3 for some service work and dealt with Jason, one of the service advisers. He was very courteous and knowledgeable. The service dept was very clean and organized. I will continue to bring my vehicle here for life!

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Recommend Dealer
Yes
Employees Worked With
Jason Stamer
Feb 09, 2017 -

Checkered Flag BMW MINI responded

*Thank you for taking the time to submit this awesome feedback. Hearing that you received "excellent service" from our service team is always encouraging and reassures us of our commitment to our customers. We'll pass the kind words along to Jason and the rest of the team, and come back to see us if you need anything at all. Sincerely, Todd Collins - General Manager - todd.collins@checkeredflag.com, 757-490-1111 x2210

December 17, 2016

"serious lack of customer service"

- Angeli

I have used Checkered Flag Toyota for the past 12 years and have always been thoroughly pleased, so I assumed I would have a similar experience at BMW since it is under the same management. I brought my car in to get my sealant done, and was told it would take a couple of hours. After 5 hours I had heard nothing, so I called in and was told my car would not be ready until the next day. Then, after finally getting my car I noticed the paint on my trunk was chipped. I had to play phone tag with the customer service manager for a week before getting the appointment set up for me to come back to have the paint chip fixed ten days later. With no apology, the paint chip was fixed and I was sent on my way. Driving home I smelled paint and looked around and found five paint spots on the interior of my car. I immediately called the customer service manager, who said she would email me but did not, again with no apology. This time it took over three weeks for her to get back with me to set up an appointment, and when I brought it in to the unapologetic crew they tried to convince me that it was actually not paint. I will NEVER be returning to this service center.

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Recommend Dealer
No
Employees Worked With
Tessa, customer service manager
Feb 03, 2017 -

Checkered Flag BMW MINI responded

Angeli, I would like to thank you for taking a moment for leaving us this feedback. I apologize for your experience with our service department, and I assure you that it is never our team's intention to leave you with an unsatisfactory experience. If you would please give me a call, I would be happy to speak with you regarding the circumstances of this incident and to, hopefully, find a way to turn this situation around for you. Thank you for your time and consideration. Sincerely, Todd Collins - General Manager - todd.collins@checkeredflag.com, 757-490-1111 x2210

November 10, 2015

"the worst body shop ever"

- Stella

my son is in the Navy he had his s5 towed there for body shop repairs the bill was 4000 dollars while his sub was there someone broke his door handle the don't want to fix it how could they treat our military that way I had to call the news trouble shorter on them bad customer service I would never recommend anybody go there to the body shop and get any work done that's in the military

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Recommend Dealer
No
Employees Worked With
Jay
Nov 25, 2015 -

Checkered Flag BMW MINI responded

Stella, I’m sorry to hear about your son’s experience. I will be looking into this immediately. I would appreciate the chance to speak with you directly in order to address your concerns and move our dealership in a more positive direction. Please contact me directly with the information provided below. Sincerely, Jeff Waugh - General Manager - Jeff.waugh@checkeredflag.com, 757-490-1111 x2210

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