Cherry Hill Dodge Chrysler Jeep - Service Center

Rocco is awesome Can’t say enough how awesome Rocco in fleet is. I couldnt find a dealer to work on my Tow truck until I came across cherry hill dodge. They worked on Can’t say enough how awesome Rocco in fleet is. I couldnt find a dealer to work on my Tow truck until I came across cherry hill dodge. They worked on my flatbed while I was on vacation and Rocco kept me informed the whole time. Now I have my wrecker at the shop now getting recalls done. Even though they were short staffed Rocco managed to get the truck done knowing i had an appointment to get it lettered. Can’t say enough how happy i am with the fleet department... More

WORST VIPER CERTIFIED DEALER YOU CAN TAKE YOUR VIPER TO!!! I dropped my 2006 Dodge Viper with 14,000 miles off at Cherry Hill Dodge on 7/23/18. My appointment was for first thing 7/24. I drove over an hour to I dropped my 2006 Dodge Viper with 14,000 miles off at Cherry Hill Dodge on 7/23/18. My appointment was for first thing 7/24. I drove over an hour to this dealership because they are one of the selected few dealerships that are "Viper Certified". I brought the car in to check on a noise in the rear end, check to see if the AC was blowing hard enough, and do an overall inspection of the entire vehicle to make sure it was safe and mechanically sound. As soon as I left me keys, I was informed by a service adviser that they only have 1 Viper technician available and he was leaving on vacation for 2 weeks starting on 7/26. On Tuesday 7/24/18, the date of my appointment, I did not receive one phone car or update. Wednesday 7/25, I called for an update and the service adviser told me that his Viper Tech was super busy and unable to get to my car, so your car will sit for 2 weeks or I need to come pick it up. Considering I drove an hour with 2 vehicles and brought my car early, I was not happy with there response. I asked to speak to the service manager Chris to give me a better resolution. After speaking to Chris, he apologized for the miscommunication and poor scheduling made by his dealership. He stated he would "do his best" to have the Viper Tech look at my car and resolve my issues before he leaves on vacation. Later on Wednesday 7/25, Chris called me back and stated the Viper tech test drove the car and heard the noise but had no diagnosis which was kind of useless in my opinion. Chris then informed me that his only Viper tech did not have anymore time to look into it but assured me is best Non-Viper Certified tech would look into the issue and come up with a full inspection and troubleshoot the issue. Thursday 7/26, I received another phone call from Chris the service manager stating everything on the vehicle checked out ok by his non-viper technician. He said the noise was "normal" and the rest of the car looked "absolutely perfect!" He told me it was ready for pick up. Friday 7/27, I drove an hour to pick up my vehicle and my only request before I gave them my keys was that I wanted to car to be kept inside and not left in the rain or left outside. When I picked up my vehicle, it was outside in the parking lot and filthy after I just had it professionally detailed. I paid my invoice in full to get my keys and noticed my tank was on complete empty. I slowly drove to the nearest gas station and noticed the car was running extremely poor and puffing smoke from the passenger side exhaust pipe. After fueling up, I immediately went back to the dealership to address the problem. I asked to speak to Chris the service manager but he was not there.I asked tot speak to the last person who drove the vehicle and it ended up being a non-Viper certified tech named Norm. Norm comes to the service desk and states that the car ran poor when it was given to him, but failed to let anybody know about it including Chris the service manager. I refused to drive the car home as it was not driveable and demanded it be looked at and fixed because the car was dropped of running perfect and I was informed by Chris the service manager that the car was perfect and ready for pick up not even 24 hours prior. Saturday 7/28, I receive a phone call by Chris stating he knew nothing about vehicle running poor. After telling me on Thursday that the car was "perfect" and ready for pick up, he is now implying as if I drove the car to his dealership broken. After speaking to Norm and confirming that the car ran perfect when original Viper Certified tech drove it and then when Norm drove it, it had an issue, Chris understood that I didn't bring him a broken car. I told Chris the problem seemed ignition related and to check the coils and spark plugs. He told me he would look into it and get back to me on Monday. Monday 7/30, no phone call or any updates. Tuesday 7/31, I received a phone call with Chris and he was still looking into problem but had no solution. Again, I tell him to look at spark plug wires and coils. Wednesday, I call Chris and I was getting fed up and just order new coils and go from there. At this point, his technicians were either stumped or never looked at the car and I didn't want the car just sitting around. Thursday 8/2, I called Chris to cancel the coils as I wasn't waiting 4 more days to get in and I would just come pick up the car and deal with it myself since the car was getting neglected and the only guy who knows how to work on this car was on vacation. I told Chris that morning to please check the plug wires again before I make arrangements to get the car towed by to PA which was going to cost me hundreds of dollars. Later that Thursday at 4:45 PM, I called the dealership since I never received a call back from Chris in reference to checking my spark plugs. After waiting on hold for almost an hour, I found out that the service department was closed and everybody in service went home. At this point nobody even knew where my car or keys were. I finally got in touch with a salesman named Jose who stated he has my keys and would wait till 7:30 PM for my transporter. At 7:30 PM sharp, my transporter picked up my vehicle and noticed right away that the spark plug wires were melted from sitting on the exhaust and damaged causing the car to run poorly. Basically the bottom line is that, they either never looked at my car or there techs could not figure out a spark plug wire issue but a car transported looked at in in 30 seconds and diagnosed the vehicle. The bottom line is that I drove an hour from Pennsylvania to New Jersey to have a "Viper Certified Technician" to diagnose an issue. That tech spent 2 minutes driving my car and all he did us say he heard the noise I was talking about and passed it off tot he next guy. The rest of the inspection was done by a regular Dodge tech and which handed me back a broken car but making sure they charged me first. How can my car be perfect and ready for pick up on Thursday and then by Friday, I am given back a broken car that they knew wasn't right. This service I paid for was supposed to be by a Viper tech and I did not receive service by the technician that I paid for. I contacted Chris again on Friday 8/3 and he wasn't available. I spoke to a service adviser and let them know what was going on and to have Chris call me back. As of today 8/10, he never returned my call. More

Thank you Jose! I usually don't write reviews but Jose Ortiz (sales manager) went above and beyond. He's the reason Cherry Hill Jeep now has a customer for life. He I usually don't write reviews but Jose Ortiz (sales manager) went above and beyond. He's the reason Cherry Hill Jeep now has a customer for life. He helped me with some after sales support/service and I can't thank him enough. His focus on me as the customer made me feel great about my purchase. I'd recommend seeing him if possible. More

Tired of being played This is the last time I will get screwed by this dealership. I own three jeeps and recently sold a fourth. The one I sold had a clutch issue two years This is the last time I will get screwed by this dealership. I own three jeeps and recently sold a fourth. The one I sold had a clutch issue two years ago and I had it towed to the turnersville location where they tried to tell me that it needed an entire new manual gear box in addition to the clutch total about $6k. I got it back went elsewhere and got the clutch replaced only for less than $1k and drove it for two more years until I sold it recently ( performing great) and bought a new wrangler. Today I picked up one of my other wranglers that had a starting issue supposedly fixed by this dealership (Cherry Hill) several months ago at great expense that was having the same issue again. The dealership had it a week , said they could not duplicate the issue and so should pick up. I went today to pick up and drive to see if I could duplicate the issue myself over the next week or so. I was not expecting a $143 charge for doing nothing more than checking on an issue they were paid several hundred dollars to fix only a few months ago. If this is customer service then I need to find another place to have my jeeps serviced as it seems to me that this dealership just grabs any money they can hoodwink people into paying with no care for regular customers and in this case someone who only drives jeeps and has several. Time to look elsewhere More

No courtesy Waiting for 6 hours at the waiting room and my vehicle was not repaired. The service was closed and nobody update me or called me.I am just waited for Waiting for 6 hours at the waiting room and my vehicle was not repaired. The service was closed and nobody update me or called me.I am just waited for 6 hours for nothing. Lemael of Atlas Shippers. More

Service? After a great sales experience, they ruined it all with service. Car was out of alignment from day one and no-one seems interested to make it right. After a great sales experience, they ruined it all with service. Car was out of alignment from day one and no-one seems interested to make it right. More

Great service! My husband and myself came into the dealership with a certain vehicle in mind! My yellow jeep! Jerry cronk help us from start to finish! was transpare My husband and myself came into the dealership with a certain vehicle in mind! My yellow jeep! Jerry cronk help us from start to finish! was transparent with numbers, and helped with the right financing to drive off the lot with my yellow jeep! It was the fastest I'd ever been in and out of a dealership! Great experience, great service! great guy! will likely go back the nexts time we need a car, and would definitely recommend to friends and family. More

No pressure Your agent Jerry Cronk was the best car sales person I HAVE ever met to deal with. He let me and my wife feel completely at ease. He knows his job a Your agent Jerry Cronk was the best car sales person I HAVE ever met to deal with. He let me and my wife feel completely at ease. He knows his job and answers all our questions . I have never felt more comfortable in our transactions. More

Be careful Took Jeep in for a simple clock fix turned out to be a 7 month process. No communication from service manager on several calls that we made. The f Took Jeep in for a simple clock fix turned out to be a 7 month process. No communication from service manager on several calls that we made. The fixes were reboot,update, and finialy radio replacement . Ever since they touched our Jeep the 9 amplified speakers and sub woofer do not function. They said they have done all they can and to call Chrysler that call was also a waste . I wish I had never purchased a car from this site . I have purchased 2 other cars from them in the past but that did not matter. Again be careful be careful be careful. More

Is there an option for zero stars? Worst customer service ever. Never been so disrespected. Just bought a 2016 Jeep and had it in for service 25 days later because it wasn't working cor Worst customer service ever. Never been so disrespected. Just bought a 2016 Jeep and had it in for service 25 days later because it wasn't working correctly. I was told that everything is fine and that is just how it is by multiple people. That is the craziest thing I've ever heard in my life. If every other jeep doesn't do what mine is doing than how is this normal? I left it there over night and had to put up with the inconvenience of getting a rental. The next day I was told that they did absolutely nothing to my jeep and wanted me to pay for diagnostics. The second I got into my jeep after basically being laughed at and told that I was wrong it continued to do the exact same thing. The managers never came out to talk to me and fix the situation and the customer service kids were extremely disrespectful. I sincerely regret buying my first jeep at Cherry Hill Dodge Jeep and Ram. They are nothing but rude and disrespectful and the only thing they have in mind is let me sell this car. I have not made a payment on my car yet and ultimately do not even want the jeep anymore. I will be going elsewhere to see what I can do to prevent myself from ever being disrespected like that again. More