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Chevrolet Buick GMC of Fairbanks - Service Center

4.9

113 Lifetime Service Reviews

3300 S Cushman St, Fairbanks , Alaska 99701

113 Reviews of Chevrolet Buick GMC of Fairbanks - Service Center

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August 09, 2018

"Fantastic"

- Jrussell

Great place to do business. Very helpful and friendly. Its refreshing to talk to real people as opposed to people just blowing smoke. Thank you.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Harley Laboda
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Michael Warlick
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Ariel Ross
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
S Wilson
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Aug 10, 2018 -

Chevrolet Buick GMC of Fairbanks responded

Thank you, Jrussell! We're glad you found our team to be so helpful and friendly! We're happy to assist if you need anything else!

August 07, 2018

"Great service department"

- Thatoneguy2698

The service department is awesome. They are always polite. they are quick and do an awesome job. and they always seem to go step further than others and make sure things are done correctly.

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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Kevin Grammont
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Cameron Mctaggart
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Aug 08, 2018 -

Chevrolet Buick GMC of Fairbanks responded

Thank you! We're glad everything is always done quickly and to your satisfaction!

August 07, 2018

"Great Service!"

- AndyinAK

The Service Dept has done a fantastic job of maintaining and repairing my vehicles. I have been a customer for over 13 years and would not consider going anywhere else for vehicle repairs. They are timely, ensure quality and keep me informed throughout the process. They are second to none.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Harley Laboda
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Amanda Craig
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Aug 08, 2018 -

Chevrolet Buick GMC of Fairbanks responded

Wow, thank you, Andy! We sincerely value your business and appreciate your kind words about our service team.

July 11, 2018

"Awesome always"

- Rena

I have always had great experiences with your company. You helped me get into a car that fit my large family. I will be purchasing my next vehicle through your company also.

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Friendliness
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Shana Lindsay
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jul 11, 2018 -

Chevrolet Buick GMC of Fairbanks responded

Thank you, Rena! We sincerely value your business and look forward to seeing you again!

June 11, 2018

"Service"

- chanson123

Thanks to Mark for providing us with fast and efficient service on our truck. It was helpful when he gave us text updates during the servicing of our truck. We also appreciate the shuttle service that is provided,

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Quality of Work
Friendliness
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Mark Fowler
Jun 11, 2018 -

Chevrolet Buick GMC of Fairbanks responded

Thank you, chanson123! We're always happy to help, and we appreciate your feedback!

June 09, 2018

"Tire swap"

- John123

Had my winter rims and tires swapped out. It was quick and easy. Replaced the wheels they damaged, had replacement wheels in stock within 5 days.

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Customer Service
Quality of Work
Friendliness
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Cameron Mctaggart
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jun 11, 2018 -

Chevrolet Buick GMC of Fairbanks responded

Thank you, John; we appreciate this feedback. If you need anything else, please let us know!

May 15, 2018

"Incompetent service department and service manager "

- Neveragain

I drive a company f150 ford for work and used thease people out of convenience because they were close to work, the last 3 times truck was in for work they talked fleet people into unnecessary brake work , destroyed three winter tires and took 3 hours to change 4 seasonal tires over and service manager decided to have a safety meeting with tire dept personnel while everyone was waiting for there vehicles , do not use this place for service work you will only be disappointed.

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Recommend Dealer
No
Employees Worked With
The counter guy was great not his fault
May 16, 2018 -

Chevrolet Buick GMC of Fairbanks responded

We are very sorry to hear about your negative experience. Please reach out to Spencer, the GM, at (907) 202-7398 to discuss this matter in more detail. Thank you.

May 05, 2018

"Great experience "

- Maddog666

This was the quickest and easiest service I have ever had. The entire crew is phenomenal. The waiting area was comfortable and clean. I was on my way in no time.

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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Amanda Craig
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Victoria Kosman
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Shana Lindsay
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
May 07, 2018 -

Chevrolet Buick GMC of Fairbanks responded

Thank you so much! We're glad you enjoyed your visit!

April 26, 2018

"Good service"

- Romero

The person managing my vehicle kept me informed and was always polite and informative. My service was covered by warranty but the amount they charged for the total services was nearly half what I paid for the entire vehicle.

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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Mark Fowler
Apr 27, 2018 -

Chevrolet Buick GMC of Fairbanks responded

Thank you for this feedback, Romero. We're glad our staff was so informative. If you have any further questions, please let us know.

April 08, 2018

"Ariel ross is the best service employee "

- Catchy22

Ariel Ross is by far your best employee and she deserves more recognition. She should get a raise and promoted if possible because she is the most personable person to deal with at Chevy

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Ariel Ross
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Apr 09, 2018 -

Chevrolet Buick GMC of Fairbanks responded

Wow, thank you for this amazing feedback! We'll be sure to give Ariel the recognition she deserves. :)

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