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Chevrolet Buick GMC of Fairbanks - Service Center

4.8

117 Lifetime Service Reviews

3300 S Cushman St, Fairbanks , Alaska 99701

117 Reviews of Chevrolet Buick GMC of Fairbanks - Service Center

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November 12, 2018

"Fast and professional"

- Jrussell

service was preformed very fast and everyone was very accommodating. Ariel is consistently on point and is flexible with my work schedule. also love the texting!

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Recommend Dealer
Yes
Employees Worked With
Ariel Ross
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Nov 14, 2018 -

Chevrolet Buick GMC of Fairbanks responded

Thank you, Jrussell! We're happy to be of service. Let us know if you need anything else.

October 26, 2018

"Over 2 grand and my car runs worst than when took it In."

- FairbanksCobalt

Worst experience I've ever had at a shop, I took my 09' Chevy Cobalt into the service department in Fairbanks because it was giving me a "Service Traction Control, Traction Control Off" light on my dash and was running very rough. The very first thing the employee helping me, (I wont use names out of respect), told me was, "We're going to go ahead and charge you double the cost of diagnosis to ensure we dont play the part swap game". This was very curious because the first thing they changed was the Camshaft Position Sensor than proceeded to tell me it ran perfectly... Well as I was pulling onto the highway the light came back on and it began running rough again. I immediately turned around and gave my keys back to the shop and they assured me they would take care if it. Next, they changed my MAP Sensor, now this was curious because they told me again that it was running perfect. This time they tricked me, it ran perfect all they way until I got home, 10 miles away. I needed to go to work so I brought it in the next day. They took my keys back and said they would see what they could find. They told me that the next step was to replace the fuel filter, didnt work. NEXT, the service employee tells me that it will cost me 510 dollars to replace the fuel pump and that was my next step, I told him I dont have the money and he told me to "Try filling up the tank and adding a bottle of Heet and see if that clears it up". I expected much more from the dealership and to top it all off, I paid them to replace all 4 tires and not even one week later one of the tires deflated. Will cost me to put it back into the shop and get looked at. Does money grow on trees these days or something? If it does please show me where that tree is ;).

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Recommend Dealer
No
Employees Worked With
Jeremy Tou
Oct 26, 2018 -

Chevrolet Buick GMC of Fairbanks responded

Here at Chevrolet Buick GMC of Fairbanks, we strive for excellence, and are disappointed to hear that you received anything less. We would like to address this situation directly. If you could, please reach out to Spencer, the GM, at (907) 202-7398. Thank you.

October 22, 2018

"Oil change and swap tires out for winter tires "

- Fhallak

I arrived at the opening time for the service department. I was checked in by the quick service personnel for an oil change and tire swap out. Because there was a lot of vehicles being checked in it looked like I may not get my second vehicle in. When my first vehicle was close to being done I was told by service personnel that the rush had tapered off and I could get my second vehicle in. I called my to bring in the second vehicle. My first vehicle was ready when my second vehicle was being checked in. Iwas able to get both vehicles done the same day and in a very reasonable time. This dealership and service department is the best I have ever encountered.

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Recommend Dealer
Yes
Employees Worked With
Oct 22, 2018 -

Chevrolet Buick GMC of Fairbanks responded

Fhallak, thank you for this feedback! We're happy we could help you out in a reasonable time! We hope to be of service in the future.

September 25, 2018

"Quick Service"

- balabbe522

Needed oil change, vehicle taken right in, done within 30-40 minutes and on my way!! Requested sticker to know when next oil change was due and now have one; 100% improvement from last oil change!!

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Recommend Dealer
Yes
Employees Worked With
Cameron Mctaggart
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Sep 26, 2018 -

Chevrolet Buick GMC of Fairbanks responded

Thank you, we're glad we could help you out! We hope to be of service again.

August 09, 2018

"Fantastic"

- Jrussell

Great place to do business. Very helpful and friendly. Its refreshing to talk to real people as opposed to people just blowing smoke. Thank you.

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Recommend Dealer
Yes
Employees Worked With
Harley Laboda
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Michael Warlick
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Ariel Ross
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
S Wilson
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Aug 10, 2018 -

Chevrolet Buick GMC of Fairbanks responded

Thank you, Jrussell! We're glad you found our team to be so helpful and friendly! We're happy to assist if you need anything else!

August 07, 2018

"Great service department"

- Thatoneguy2698

The service department is awesome. They are always polite. they are quick and do an awesome job. and they always seem to go step further than others and make sure things are done correctly.

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Recommend Dealer
Yes
Employees Worked With
Kevin Grammont
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Cameron Mctaggart
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Aug 08, 2018 -

Chevrolet Buick GMC of Fairbanks responded

Thank you! We're glad everything is always done quickly and to your satisfaction!

August 07, 2018

"Great Service!"

- AndyinAK

The Service Dept has done a fantastic job of maintaining and repairing my vehicles. I have been a customer for over 13 years and would not consider going anywhere else for vehicle repairs. They are timely, ensure quality and keep me informed throughout the process. They are second to none.

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Recommend Dealer
Yes
Employees Worked With
Harley Laboda
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Amanda Craig
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Aug 08, 2018 -

Chevrolet Buick GMC of Fairbanks responded

Wow, thank you, Andy! We sincerely value your business and appreciate your kind words about our service team.

July 11, 2018

"Awesome always"

- Rena

I have always had great experiences with your company. You helped me get into a car that fit my large family. I will be purchasing my next vehicle through your company also.

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Recommend Dealer
Yes
Employees Worked With
Shana Lindsay
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jul 11, 2018 -

Chevrolet Buick GMC of Fairbanks responded

Thank you, Rena! We sincerely value your business and look forward to seeing you again!

June 11, 2018

"Service"

- chanson123

Thanks to Mark for providing us with fast and efficient service on our truck. It was helpful when he gave us text updates during the servicing of our truck. We also appreciate the shuttle service that is provided,

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Recommend Dealer
Yes
Employees Worked With
Mark Fowler
Jun 11, 2018 -

Chevrolet Buick GMC of Fairbanks responded

Thank you, chanson123! We're always happy to help, and we appreciate your feedback!

June 09, 2018

"Tire swap"

- John123

Had my winter rims and tires swapped out. It was quick and easy. Replaced the wheels they damaged, had replacement wheels in stock within 5 days.

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Recommend Dealer
Yes
Employees Worked With
Cameron Mctaggart
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jun 11, 2018 -

Chevrolet Buick GMC of Fairbanks responded

Thank you, John; we appreciate this feedback. If you need anything else, please let us know!

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