Chevrolet Buick GMC of Puyallup

On May 29, 2009 I had initially gone in to get a lens installed for my underhood light. About 5 minutes after I left the the dealership my transmission developed a severe leak causing me to pull over to installed for my underhood light. About 5 minutes after I left the the dealership my transmission developed a severe leak causing me to pull over to the side of the road. I called Friendly because I had purchased the vehicle there and it was still under warranty. The Service Manager, Mr Trueblood, had a tow truck on it's way to me in 15 minutes. It arrived 30 minutes after I made the initial call. When the vehicle arrived at Friendly Chevrolet I was met by Mr Trueblood who introduced me to Tim Smith who would be handling my vehicle from that point forward. The vehicle was evaluated that day. The transmission was diagnosed as having a casting flaw resulting in the case itself being irreparably damaged. A new transmission was ordered and installed. I was kept appraised at every step of the way by either Mr Trueblood or Mr Smith. I got the car back on June 8, 2009. It had been washed, waxed and vacuumed out. Mr Smith met me when I picked the vehicle up. He showed me my old transmission and then took me to my car. The car is a 2005 Corvette and I am a kind of "fussy" owner. After examining the vehicle I can state that I am exceptionally happy with the service, treatment and the overall experience I had with Friendly Chevrolet. I will recommend this dealership to my friends that have Corvettes and GM products. I will also be taking my other GM products there in the future. Great Job...Thank YOU. More

I was visting family in the Seattle,Washington area and had some questions about trading in my Cadillac escalade on a new Chevrolet Traverse. I found Richard the GSM to be well informed about my trade-in a had some questions about trading in my Cadillac escalade on a new Chevrolet Traverse. I found Richard the GSM to be well informed about my trade-in and the new vehicle I was thinking about purchasing. He gave me trade-in value on my vehicle both in person and on the phone. He provided current financing information to ease any concerns I may have had. I have had bad experiences in the past, but I will certainly buy from this dealership when the time comes. I had questions about service scheduling and products offered and Kelsi was very informative. I highly recommend this dealership to anyone wanting to buy a vehicle or to get service work done. Thank you, Sandra Vanderlught More

We were in urgent need of a vehicle for our soon-to-get-out-of-grad-school son. I found a certified pre-owned 2005 Chevrolet Cobalt on the Friendly Chevrolet website that matched our needs per soon-to-get-out-of-grad-school son. I found a certified pre-owned 2005 Chevrolet Cobalt on the Friendly Chevrolet website that matched our needs perfectly: affordable, spotless, CARFAX one-owner, locally owned, low mileage with excellent gas mileage. Everyone at the dealership was terrific. They had the car ready for us to test drive when we arrived at the dealership, and our sales rep Mike Rogers did a great job reviewing the features of the vehicle. I personally dread the whole car-buying experience. Even though we really needed to buy a car, we never felt pressured. The eitire process took less than a couple of hours. My son drove away with a great commuter car that will help him bridge the transition from school to career. More

I was stuck in a jam on Memorial Weekend and called Friendly Chevrolet for some help. I spoke with Gailene and Tony they were so wonderful in helping me they went above and beyond their job dutys to ma Friendly Chevrolet for some help. I spoke with Gailene and Tony they were so wonderful in helping me they went above and beyond their job dutys to make sure I got what I needed and was back on the road! I will continue to bring all my business to them and recommend them to everyone! Thank you so very much I don't know what I would have done with out the help of the wonderful staff!!!! More

I set up an appointment to service tail light problem. They were ready for me when I got there, within 15 min. they found the issue and fixed the problem. It was fixed under warranty. Then they washed my They were ready for me when I got there, within 15 min. they found the issue and fixed the problem. It was fixed under warranty. Then they washed my car -- can not beat that kind of service... I have another appointment set up for an oil change on my Corvette, the appointment was set up for the best time for me, not the dealer. More

I would say that Tim and Ed are by far the most honest and professional service people I have dealt with. Their follow thru, service level, and knowledge is terrific. I feel that Ed is by far the best s and professional service people I have dealt with. Their follow thru, service level, and knowledge is terrific. I feel that Ed is by far the best service dept manager I have worked with from any car make. Their senoir machanic Dan is the most helpful and knowledgeable person I have dealt with, he is never to busy to answer what is probably a dumb question. More

I had a outsatnding customer service expercie, they are a out standing dealership They are very freindly, respectfull and very helfull. I would recomed the dealership to any of my freeinds any time. I would out standing dealership They are very freindly, respectfull and very helfull. I would recomed the dealership to any of my freeinds any time. I would only buy a car from the. thay have out standing products. More

The workers at Friendly Chevrolet of Puyallup did an excellent job and throughly looked over my vehicle, even caught things I wasn't aware of. Brandon was very helpful and kept us informed before conti excellent job and throughly looked over my vehicle, even caught things I wasn't aware of. Brandon was very helpful and kept us informed before continuing any work on our vehicle. Thanks so much and I will be using you again! More

The friendly atmosphere of Friendly Chevrolet says it all. From the time I called to ask about service up until the time the service was completed was a great pleasure. All persons contacted were pleasan all. From the time I called to ask about service up until the time the service was completed was a great pleasure. All persons contacted were pleasant and easy to talk to. The explanation of service performed was informative and complete, We were treated to a bonus in that we were given a complimentary vehicle wash and vacuum which is seldom a part of customer service at many customer service centers. The waiting area was pleasant, clean and full of complimentary refreshments. Thanks for a great service Wendy Hagen. H. Gene Lawrence More

Jerry Graham is one of the best salesmen my wife and I have worked with. He was honest with us and never told us something he could not do. He did not show us vehicles we were not interested in. Jerry got have worked with. He was honest with us and never told us something he could not do. He did not show us vehicles we were not interested in. Jerry got to know what our needs and wants were before even taking a step outside. The first vehicle he showed us was exactly what we wanted and needed. We appreciate his professionalism and that of all the staff we worked with at Friendly Chevrolet. Thank you. More