Date of service - 9/22-9/23/16 - I bought a used 2015 Suburban on 9/9/16 and because I had to be somewhere else I didn't have time to inspect it before or immediately after signing the papers. When I had time the next day to give it a good look, I noticed there were a few things that needed to be done - rear wiper was old and not cleaning, a piece of the headliner was off, marks in the headliner, cargo door didn't always open automatically, remove tinting on front windows because it was too dark, etc. I dropped it off for them to keep overnight and because there wasn't a loaner car available, they dropped me off at home and picked me up the next day even though I live out of their "courtesy" area.
I'm only giving a 4 star rating because they need to work on their communications - it's just about impossible to get someone on the phone at any time. While Roberto did tell me what time he would call and I would be picked up, and he did call on time, I needed to tell him something earlier in the morning and had a lot of trouble getting my message to him.