Chevrolet of Montebello - Service Center

I got the complementary 1,000 miles inspection and car wash, the car wash is a joke they didn't wash the truck box and they did not even try to dry the car, it was all wet and dripping water when I picked wash, the car wash is a joke they didn't wash the truck box and they did not even try to dry the car, it was all wet and dripping water when I picked up my truck, I also have a question for the service person that check me in, he didn't even try to find the answer he just said I DON'T KNOW AND I DON'T CARE ;-( More

Rene was an excellent help and very attentive. He kept me updated on the progress of my service and helped get me the beat deal on the price of service. I'll be returning to Chevy of Montebello fo He kept me updated on the progress of my service and helped get me the beat deal on the price of service. I'll be returning to Chevy of Montebello for all my servicing needs. More

Everyone is very kind, but Jim is always very helpful. My experience at the chevrolet Montebello is always great. My experience at the chevrolet Montebello is always great. More

I had an amazing experience at the Chevrolet of Montebello Dealership! Everything that I went in to inquire about was addressed and resolved. I definitely recommend coming here at this dealership! Montebello Dealership! Everything that I went in to inquire about was addressed and resolved. I definitely recommend coming here at this dealership! The staff and service director all have excellent customer service, and made sure my car was taken care of! That’s what I really enjoyed that once I was attended and asked about my car issues they reassured me that they will take a look into the concerns I had, and they did! The communication throughout the entire process was excellent and amazing! Communication is very important to me and that’s something I am very grateful that I got to experience at the Chevrolet of Montebello Dealership! I picked up my car and started to drive. My car is running very smoothly on the road! I love it! I will forever be grateful with the staff and especially the service director at the Chevrolet of Montebello Dealership! Thank you everyone! More

The staff are friendly and understanding. I needed an emergency service and they were able to accommodate me. I needed an emergency service and they were able to accommodate me. More

I was especially pleased by the complementary Lyft shuttle and the super car wash. That was a very nice touch. Despite that, I am very unhappy with this service call. I brought my 2018 Volt in f shuttle and the super car wash. That was a very nice touch. Despite that, I am very unhappy with this service call. I brought my 2018 Volt in for 2 things - an oil change and tire rotation. I had a $20 coupon and expected a bill around $150 max. But the Service Rep Chris called to tell me that I was far behind on the "scheduled maintenance", and listed off $1200 worth of additional work that was "overdue and really needed to be done". When I asked why the monthly emails I get from Chevy OnStar had never said anything about any of these "required scheduled" maintenance items, he said that those emails ONLY mention oil life and don't list every service required. He told me that most of these items should have been done at the 30,000 mile mark, and I was already at 45,000. I agreed to those additional services based on his assertion that they were NECESSARY to maintain my vehicle in good condition. Imagine my surprise when I later reviewed the scheduled maintenance items in the owner's manual and found that the only required services at or before 30,000 miles were the engine oil/filter replacement and tire rotation (which are what I brought the car in for) and the cabin air filter. At 45,000 miles the only additional item was replacing the engine air filter. In fact, the Owner's Manual maintenance schedule does not even mention the need for several of the other scheduled maintenance items I paid for. This is the first time I brought my vehicle to Montebello Chevy for service. I brought it in for 2 minor service items that should have totaled around $150, and somehow I left with a bill over $1300. I trusted Chris and took his recommendations for service. He never mentioned that most of these other service items were not required by Chevy, but were simply "recommended by the dealer". I feel betrayed, and do not plan to return to Montebello Chevy. What a spectacular rip-off. Ken Klein UNHAPPY Chevy owner More

Chris, in service, is great! He always goes above and beyond and is the reason I continue to bring my vehicles in for service. beyond and is the reason I continue to bring my vehicles in for service. More

Great customer service, I went for an oil change and because my car had a rattling noise. Chris Lopez took care of everything, he went above and beyond to make sure my car was repaired in a timely mann because my car had a rattling noise. Chris Lopez took care of everything, he went above and beyond to make sure my car was repaired in a timely manner. More

A good job was done in the cars. One of the cars had to return but found out another sensor was out. Customer service was good. return but found out another sensor was out. Customer service was good. More

What a joke! Got there around 4:25 for the service. I just need to order some accessories and installation. The guy name Christopher said the service closed already at 4:30pm and asked me to come back to just need to order some accessories and installation. The guy name Christopher said the service closed already at 4:30pm and asked me to come back tomorrow..... The website says 5pm, I called to the dealer just to confirm, surely the receptionist also said 5pm. I am very upset!! Nice way to lose a customer!! 👏🏻 Also emailed to the GM, I wonder how the management will react to this type of situation. More