Chevrolet of Naperville - Service Center

Great service department. Employees are very helpful and nice. Willing to explain all the maintenance my car needed. I believe his name was alex. Employees are very helpful and nice. Willing to explain all the maintenance my car needed. I believe his name was alex. More

I purchased my vehicle from this dealer without any issues. The Service department, however is the most inept and unqualified service department I have ever been to!! (Mind you, I have purchased and le issues. The Service department, however is the most inept and unqualified service department I have ever been to!! (Mind you, I have purchased and leased over 18 brand new vehicles in my life time so far) I have brought my vehicle here a few times in the last two years for oil change, service, alignment & other concerns, and EVERY SINGLE time my experience has been disappointing and upsetting due to their lack of professionalism with the customer and their complete and utter ineptitude!!! My latest experience: I had this dealer do an "alignment" on my truck; A couple weeks later I could hear and feel a cranking noise on every turn I made - After I brought the truck back to the dealer they said, that while they could hear the noise they did NOT KNOW where it came from and that I should take the truck some where else for another opinion... Well, so I did. I brought it to another mom & pop shop and within MINUTES! they addressed the issue at not charge (5 minutes it took) The root-cause of the problem: The dealer forgot to properly torque an alignment cam bolt after they did the alignment, and this is what was causing the issue!!! Not to mention after the alignment they pushed the wheels so far back that as soon as I drove out of the dealer, my fender flares were demolished due to the wheel rubbing on them (Yes, I had to buy new fender flares and do some trimming myself to avoid this issue) - You would think they would have said something regarding the new position of the wheels and the rubbing!, seeing that they drove the truck out of the service department into the parking lot to deliver the truck after service... More

Had my Chevrolet Sonic service here. Incredible customer service by Cesar Fernandez in the Service Department. Courteous, profesional and attention to detail. Thanks to employees like Cesar, we take all our service by Cesar Fernandez in the Service Department. Courteous, profesional and attention to detail. Thanks to employees like Cesar, we take all our Chevy cars to this dealership. Nice waiting area with tv, coffee and water. More

Eddie Dones helped make a sale that wasn't going to happen. i was at the dealership for an oil change with a car that has low miles. but eddie saw me looking at a newer model of the same car. he create happen. i was at the dealership for an oil change with a car that has low miles. but eddie saw me looking at a newer model of the same car. he created a deal that was impossible to pass up. More

Got my first car, really great experience and amazing service. All our little questions and concerns were answered! Finance lady was also very helpful and patient and thankfully bilingual! service. All our little questions and concerns were answered! Finance lady was also very helpful and patient and thankfully bilingual! More