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Chicago Northside Toyota

Chicago, IL

2.8
296 Reviews

6042 N Western Ave

Chicago, IL

60659

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Showing 296 reviews

January 23, 2023

We had a great experience with Alex K. and Chicago Northside Toyota. They helped us quickly find a car we love and the purchasing process was easy and transparent. More

by lbucshon
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alex Katsnelson
Jan 25, 2023 -

Chicago Northside Toyota responded

Thank you for your kind words and for taking the time to inform us of your ongoing positive experience. I am sincerely pleased to know that Alek's efforts have made the difference in your car-buying experience. Your testimonial gives me the knowledge that we are making a significant impact and moving forward in a positive light. If you ever have additional questions or need service, we are more than happy to lend a hand. Sincerely, Tegan Trejo Martinez - ttrejo@blautogroup.com - 773-728-5000

December 10, 2022

Chicago Northside Toyota was relatively easy to work with and accommodated most of my needs. Stuart R. was my sales representative was great to work with in this difficult vehicle purchasing environment. More

by clogs
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Benson Curry, Stuart Rease
Dec 13, 2022 -

Chicago Northside Toyota responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Tegan Trejo Martinez - ttrejo@blautogroup.com - 773-728-5000

November 29, 2022

They have called me repeatedly over the past week and a half about a car I never inquired about. I have told them multiple times to take me off the list. The person I talk to is a condescending lowlife who More

by Irritated
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Customer service desk
Dec 02, 2022 -

Chicago Northside Toyota responded

I am not pleased to hear of the incident you've described in this review. I want nothing more than to work with you to correct this situation as soon as possible. Please feel free to contact me at your earliest convenience. Sincerely, Tegan Trejo Martinez - ttrejo@blautogroup.com - 773-728-5000

October 14, 2022

Thanks to Chicago Northside Toyota especially my sales rep Jeromy , he was very help with explaining and picking the right car that will be reliable for my family,even with bad credit he still got me appr More

by Felix S
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeromy
Oct 18, 2022 -

Chicago Northside Toyota responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Tegan Trejo Martinez - ttrejo@blautogroup.com - 773-728-5000

October 04, 2022

The agent got back to me quickly about my online inquiry of a vehicle. They send me photos of the undercarriage as I requested and answered my questions. I also received a follow up call to see if there is More

by Xterra
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny
Oct 06, 2022 -

Chicago Northside Toyota responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Tegan Trejo Martinez - ttrejo@blautogroup.com - 773-728-5000

September 28, 2022

Buyers beware! Women in particular. If they tell you they offer the better deals its a lie. They most likely will mark the price up by $5000 over the sticker price More

by mickie
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Raul Andrade
Oct 03, 2022 -

Chicago Northside Toyota responded

Thank you for taking the time to provide us with this feedback. We value hearing from our customers, and the inconvenience that occurred here at Chicago Northside Toyota does not reflect our standards of customer service. If you have any questions or would care to discuss this further, please do not hesitate to contact me at your earliest convenience. Sincerely, Tegan Trejo Martinez - ttrejo@blautogroup.com - 773-728-5000

August 28, 2022

I would like to give special thanks to Evan Shaje for helping us buying my car with very good deal . He was very helpful and has very good experience selling cars . Bis thanks to the sales Richard and th More

by mores_bmw_1977
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Evan Shaje , Rafael Marin and Richard, Benson Curry, Darren Aton
Aug 30, 2022 -

Chicago Northside Toyota responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, Tegan Trejo Martinez - ttrejo@blautogroup.com - 773-728-5000

August 08, 2022

Got my first car! 🎉 My heartfelt gratitude to my dealer Nishat. He was so kind, accommodating and been so patient with us. I Highly recommend him! 👏 Thanks also to More

by itskelynjoy_07
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nishat Muhammad, Martinez, Chris, Darren Aton
Aug 10, 2022 -

Chicago Northside Toyota responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Tegan Trejo Martinez - ttrejo@blautogroup.com - 773-728-5000

May 02, 2022

When I first signed my lease in 2019, I arrived at 11 am and because I was waiting for the finance department we left at 10 pm with the deal already made early in the visit. I went back to buy out both car More

by earuiz1
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Manager unknown
May 06, 2022 -

Chicago Northside Toyota responded

Here at Chicago Northside Toyota, we are committed to providing a pleasant shopping experience, and that always starts with great customer service. From your feedback, it is clear you were not treated with the respect and courtesy you deserve. I would appreciate the opportunity to make things right. Please contact me at your convenience. Sincerely, Kristi Mineo - kmineo@blautogroup.com - 773-728-5000

March 29, 2022

I took my car into the dealership with 3 problems. Battery most likely needed replacement since I had to have it charged after sitting for 2 weeks (and it was almost 5 years old), the car kept locking More

by octant.solute.07
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Viet
Mar 31, 2022 -

Chicago Northside Toyota responded

We appreciate you taking the time to reach out to us. We are currently looking into this matter and will be in touch shortly.

Apr 13, 2022 -

octant.solute.07 responded

04-13-22, I pretty much knew that they wouldn’t get back to me. I think that this is their standard response. And to add insult to injury, they didn’t plug in the on board diagnostic (OBD) tool to save the memory of settings when the battery is removed. They didn’t hook up the wires for lane departure assist, so that doesn’t work. I had to reprogram the HUD, some GPS settings and I keep finding other things that went back to factory default. It also changed to KPH instead of MPH, which was a little disturbing when driving locally trying to figure out why the speed wasn’t right until I realized why.

May 06, 2022 -

octant.solute.07 responded

It’s been almost another month and still no response from Northside Toyota. I’ll be making a call this week Ridiculous.

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