Chicago Northside Toyota

As we all know, service is the other half of ownership. As we all know, service is the other half of ownership. This Dealership has gone out of their way to "make it right" from jump start. Mngr. David Sa As we all know, service is the other half of ownership. This Dealership has gone out of their way to "make it right" from jump start. Mngr. David Salomon and his dealership & staff are the best at what they do. Professionalism with Top Honors. I cannot tell you where to buy your vehicle from. Only recommend but, my next vehicle will be purchased yet again from this fine establishment. Jimi K. Chicago, IL. More

I went to them for a suspension check and engine oil change on my Toyota Avalon. They took the car for a drive test (per my request) to check the noise generated when you drive the car over speed bumps change on my Toyota Avalon. They took the car for a drive test (per my request) to check the noise generated when you drive the car over speed bumps or pot holes. After that, they lifted the car up and inspected everything related to the suspension and drive train. The conclusion was that the struts, mounts, and links needed to be replaced, and I received a very quick and accurate estimate. They explained to me what needed to be done and how long it would take to do the job. I wasn’t pushed to do the job same day. The oil change was done very fast, and I also got free tire rotation, and on top of that a free car wash. I’d give this dealer an A+ for service and personnel. I’ll go back there next time when I’m ready to fix the car suspension. More

I recently bought a used car from them and brought it in for an oil change. I had questions about whether I should do the full 15,000 mile service or just stick with the oil change. I was a little nervous b for an oil change. I had questions about whether I should do the full 15,000 mile service or just stick with the oil change. I was a little nervous because I had read some older reviews from a few years ago saying that they often tried to push you inter service you didn't need. The service advisor was really helpful, explained the manufacturer's suggestions and the price difference. He even gave me the coupon price (even though I didn't have one) and made sure I had all the information I needed to take advantage of a rebate offered by Valvoline. Overall, a great experience! Will definitely use them again. More

The guys in the service department, John and Juan, are always straightforward. They tell me what I really need done, what I dont, and what is and isnt covered under my warranty. Granted I can handle my ow always straightforward. They tell me what I really need done, what I dont, and what is and isnt covered under my warranty. Granted I can handle my own oil changes, but I never hesitate to come to the dealership for all other maintenance and repair needs. More

I'll admit I was a little nervous about going to a dealership to get my Corolla serviced, so I took my brother with me. Although I did have to wait (everyone wants their car ready for the Chicago wint dealership to get my Corolla serviced, so I took my brother with me. Although I did have to wait (everyone wants their car ready for the Chicago winter, right?), all of the service writers were nice and explained everything to me (and my brother verified). I left feeling confident that my car wouldn't be one of those found on the side of the expressway this winter. Thanks. More

I absolutely despise this place. I came here back in I absolutely despise this place. I came here back in 2005 and leased my first Toyota here and felt good about the whole experience. I came back i I absolutely despise this place. I came here back in 2005 and leased my first Toyota here and felt good about the whole experience. I came back in 2010 and didn't have my guard up like the first time and got burned. I ended up paying about $150 more a month on a vehicle with a lower sticker price. The salesman gave me a whole heap of reasons why the vehicle cost more per month (and foolishly I didn't have my previous paperwork with me to reference.) He refused to give me the capitalized cost when asked directly. When I asked to speak with his manager to know the cap cost the manager danced around the issue and told me the deal they were offering was was about $2-3000 off. When I sat down with the finance guy, I asked him why it said I was leasing a previous model year vehicle at full sticker price when the sales manager said the figure they were giving me was 2-3000 off, he said that the savings was in the lease factor. I get home and look at my previous lease paperwork and realized that last time I had leased a more expensive vehicle, had a better lease factor and paid less per month. I went back in to talk to the Sales Manager and the most he was willing to do was "split" the cost of a bluetooth device that he said costs him $590. I went out to talk to the installer to see where they would put it in, and quickly looked up the device online to see what it costs and it cost about $240 everywhere. What?! I confronted him about this and he acted surprised and agreed to cover the whole cost of the bluetooth device. So, OK, lesson to self, don't sit down to talk prices unless you have your guard up and are ready to battle, and DON"T do business with these guys again. So, I had a service contract with these guys and brought my car in for the recall, minor service and to have wires run for a subwoofer. I specifically asked the guy to hook the subwoofer wiring up to the rear speakers (so I could adjust the balance between what I was hearing in the front speakers and what was coming from the subwoofer.) I went back to pick up the car and the subwoofer is wired with the front speakers. I confronted him about this and he said the wires for the rear speakers were smaller and that I'd have to come back later to get it rewired. I get it home and realize the automatic locks don't work. Then I realize that the ignition isn't actually shutting off, so the battery drains until it is dead when I leave the car sit. So I called the dealership and scheduled a time that Monday to get it fixed. I brought it in again and he fixed the ignition issue but told me I'd have to come back again another time to get the speakers rewired. I don't live close to this dealership, so each time I go, I either have to leave work early, or spend my entire night at the dealership. I don't have time to hang around waiting for you to fix something you should have done right the first time! So I told him I'd be back after work Thursday and came back the THIRD time to get it done the way we'd discussed before we started anything. I get there and the person I'd been dealing with was an hour late. All said and done, I ended up getting $35 off the cost of the install. Absolutely ridiculous. I despise this place. Never again. More

I recently started hearing squeaky noise but not too loud and just sometimes coming from my dashboard . drove to the dealer, did test drive with technician and says they are going to look at it. I thought i and just sometimes coming from my dashboard . drove to the dealer, did test drive with technician and says they are going to look at it. I thought i was gonna be fine cos i have bought the platinum warranty. it was during the day , i sleep on day and work at night. i went to sleep, got a call after 2 hrs and says ur warranty doesn't cover the noise problem and if u want to get fixed, it is about $1000 , if not it is $105 for diagnose. got so pissed off, checked with my warranty department and says that part is not covered. was asked to pay the $105 plus $7 something for shop supplies. i got so pissed for ripping me off for nothing. i told them u ripped me off $105 for nothing and why supplied charge of $7 when it has nothing to do with diagnose. so i paid the $105, took my car back . i told them they should have known that warranty doesn't cover noise parts and only electrical or machanical breakdowns or failures only. they are rip offs period! few months before this, i had an oil change coupon of $15.47 cents but my bill came to $21 something. was told i did not do the yearly or maintainance which i already did few months back. they are not polite. not wanting to listen to ur concerns. talks as if we have to give them more , pay them more for anything! we should do something to get their attitude and treatments of customers changed. how about we all writing letters to toyota USA? if they ask me for a survey for this visit, its not gonna be good for them cos i really felt cheated for nothing. the squeaky noise has gotten worse now. i am never gonna go to that dealer again to get ripped off by those guys at the service department. they are terrible. they will push u for something always! lets file a complaint!!!!!!! More

This was the best car buying experience I have ever dealt with. It was truly a no hassle buying process and I plan on coming back any time I need a car and sending all of my friends! They were really easy with. It was truly a no hassle buying process and I plan on coming back any time I need a car and sending all of my friends! They were really easy to work with, helped me identify exactly what I could afford in my price range, and got me the best possible vehicle for what I was looking for. Thanks guys! More

I purchased a used 2007 Range Rover Sport from Northside Toyota and when I moved even had them ship the car for me to California. Their price for the car was better than anyone else in the city and the tra Toyota and when I moved even had them ship the car for me to California. Their price for the car was better than anyone else in the city and the transportation charge was less through the dealer than through some independent transportation companies I called. More