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Chrysler Dodge Jeep of Paramus - Service Center
Paramus, NJ
205 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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205 Reviews of Chrysler Dodge Jeep of Paramus - Service Center
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June 17, 2013
I had a problem with a 2012 Jeep SRT8 I purchased from this dealership. I was told I needed a new motor that wouldn't be covered under warranty and the cost would be $20,000. The reason my warranty was de this dealership. I was told I needed a new motor that wouldn't be covered under warranty and the cost would be $20,000. The reason my warranty was denied was because there was an aftermarket air intake installed. The dealer claimed there was a piece "missing" from the intake system. I quickly came in and asked to look at the intake system and to my surprise, there was ABSOLUTELY NOTHING MISSING from the intake system. Then the story changed and I was told someone must have dropped something in there. I was told to either leave a deposit for a 20k motor or I would get charged for a daily storage fee. I got suspicious and got my insurance company involved. Suddenly the $20,000 quote I was given was changed to $8100. I felt I was being taken advantage of and had my truck towed from the dealership to avoid their "storage fee". I was then charged over $680 for the motor tear down. I was then told that if I got the work done there they wouldn't charge me the $680+ dollar fee. Something didn't feel right. I wanted my truck out of there. Then, all of the parts of my motor were thrown in my back seat. That's right, all the heads, intake, manifold, and various motor parts were thrown in my back seat ruining and stinking up my interior. I have contacted an attorney since neither Chrysler nor the dealer made any attempt to make this right. Now my truck not only needs a new motor, it also needs a new interior and they expect me to pay for it all. Never had an experience like this. Never. More
by pauliesounds
Employees Worked With
Ralph Russo
Helpful April 01, 2013
I bought a new car here in Sept 2011, and was pleased with my Sales Rep Jessie Lopez. Unfortunately, my rear wheel tires became bald at less then 12,000 miles. The Service Specialist Dennis Packes imme with my Sales Rep Jessie Lopez. Unfortunately, my rear wheel tires became bald at less then 12,000 miles. The Service Specialist Dennis Packes immediately stated that it was "my driving habits" the caused this. He had no other explanation. He didn't even take off the wheels to check rear end after I told him that it seemed tight. I'm a 40 year old married man with a limited income, and 3 children. I'm in no financial position to buy cars and simply beat them. This will be the last time I buy a car from this establishment because they simply do not stand behind their product. All I've ever bought in my life were Chryslers and never had a problem with Service Tech like this. Shame on them. More
by Pash1
Employees Worked With
Dennis Packes
November 14, 2012
My 2012 Dodge Journey was purchased in April of 2012. In October, I had to return the vehicle for servicing to repair the "arm controller". I was denied a loaner because I hadn't purchased the rental optio October, I had to return the vehicle for servicing to repair the "arm controller". I was denied a loaner because I hadn't purchased the rental option at the time of the sale "well, ok". Prior to calling in for service on the issue w/the arm controller, I had informed the service dept. that a reflector light had came out in the rear of my vehicle and I wanted someone to look into this issue, because the other one was loose. Well on the date of my service appt for the arm controller, I was informed that the Service Mgr. Steve Bradt had denied the claim of warranty and I was responsible for replacement. No other explanation was given to me, except to say that the reflector light was not a covered part and when/if I ordered the light it would look different- so if i wanted them to be the same i would need to order both. On this day, 10/18/12 I drove to visit Mike Tandurella (General Mgr)who did take the time out to hear my concerns, asked that I follow up with him on Fri. 10/19/12. Mr. Tandurella was called on that day and several times after to no avail. I tried again on 11/13/12 to reach Mr. Tandurella, left a message with Atica and was told that if I didn't hear from him by 4:00pm to call back on 11/14 and so I did. On this day 11/14/12, I asked for Atica whom informed me that my information had been forwarded to Lee Rivera (Sales Mgr)who was busy at the time so i left a message and he did call me back. The conversation was brief, frustrating and un resolving. During this conversation and after explaining my ordeal to Mr. Rivera i was told that this didn't sound like something that was 'covered', I again explained that my vehicle had no damage and the light was missing by no fault of my own he in turn stated to me that it could have been stolen and they "dodge" would not be replacing it. I asked Mr. Rivera "so you mean to tell me that once you sale a vehicle to a customer its to xxxx with them? Mr. Rivera responded by saying well something like that." I said thank you and ended the call. It is unbelievable how many people I had to speak with about this issue and its been almost 4weeks and still no resolve. I’ve always heard about dealerships being dishonest and untruthful but this is downright dirty. Shame on you More
by Ms. H
Employees Worked With
Lee Rivera
June 28, 2012
Had car in for service several times. Service was not performed right and the dealership wanted to charge me even though the car is still under warranty. Talked to Steve, the service manager about my con performed right and the dealership wanted to charge me even though the car is still under warranty. Talked to Steve, the service manager about my concerns and he was very disrespectful. Took my business somewhere else. More
by tony1212
Employees Worked With
Steve - Service manager, Ralph Russo
May 31, 2012
I own a dodge caravan 2003 and it has been on this service departemt for over 17 times in the last 4 months for the very same issue , they had me replace , the body control module , windshield , wire service departemt for over 17 times in the last 4 months for the very same issue , they had me replace , the body control module , windshield , wire hardness and many more parts and the car has the very same issues , i really had it with them , ive contacted CHRYSLER to make a complaint , they have help so far , but after last night when i picked up the car and was charge again even after they gave me a letter where it says that i wont be charge again for the same issue . avoid it at all cost , this place is a rip off , chrysler has sent my vehicle to a different dealer and they will take care of all the expenses to get this resolve . More
by arafat209
Employees Worked With
Ralph Russo
January 16, 2012
Ralph and Steve are the dynamic duo. I trust them as if they were a member of my family. They know exactly what they are doing and they do it very well. Smart, Helpful, Friendly. I cannot give them enough they were a member of my family. They know exactly what they are doing and they do it very well. Smart, Helpful, Friendly. I cannot give them enough praise. They are great. As long as Ralph and Steve are at this dealership I will return again and again. Thanks guys. You are THE BEST. JOE More
by Joe Scag
Employees Worked With
Ralph Russo and Steve Bradt
December 09, 2011
Hi, I purchased a chrysler town & country back in late june of 2011 and the person that I dealt with was Carlos Santamaria and the receponist couldn't given me anyone better. Carlos is very profesoni late june of 2011 and the person that I dealt with was Carlos Santamaria and the receponist couldn't given me anyone better. Carlos is very profesonial, very fair, very kind, and a respectful person. My problem is with the programers for the keys that you guys have there, They are horrible. I have gone over there 4 times now and still til this day I still dont have my second key because it seems like they dont know what they are doing. I am very, very, very upset and dissapointed with them. I have taken days off from work which I dont get paid for and also I have to pay a babysitter to watch my kids so I can go over there and I dont think it is fair to me. Each time that I have gone over there I spend all day over there from 8 am til 4 pm for nothing because my key could never be programed for whatever reason, there was one time that they tried to program a dodge key and mind you I have a chrysler. So this is why I rated this place the way I did, you guys need more people like Carlos the best dealer you guys have there. Well if you guys have any other questions please feel free to call me anytime at 347 680-6082 and my name is Julio. Thank You More
by julio69
Employees Worked With
Pedro
November 21, 2011
I had the tailight replaced in my new jeep due to moisture getting inside the casing. The part came in faster than I tought-and the repair was taken care of right away! Ralph Russo was very friendly moisture getting inside the casing. The part came in faster than I tought-and the repair was taken care of right away! Ralph Russo was very friendly and extremely helpful! Both Ralph and the entire first time service experience was a pleasure! More
by Patricia67
Employees Worked With
Ralph Russo
November 19, 2011
Bought my Durango 2011 here over a month ago, first oil change and prepared for the wait. There were about 12 people ahead of me but the wait wasn't that long. Very courteous service people specially Ped change and prepared for the wait. There were about 12 people ahead of me but the wait wasn't that long. Very courteous service people specially Pedro Garcia he treated me like a VIP, he should work as a concierge for the Plaza Hotel instead! Only thing maybe they could renovate the service waiting area, other than that I rate the service 5 of 5. Will definitely come back here again to have service done on my truck. Thanks! More
by RazorBlade
Employees Worked With
Pedro Garcia
November 17, 2011
Had a door trim item broken. It was almost closing time Had a door trim item broken. It was almost closing time for service techs and the part was in stock. Instead of me coming back another day, they said Had a door trim item broken. It was almost closing time for service techs and the part was in stock. Instead of me coming back another day, they said they would install the part now if I would like and they got it done in just under an hour. While waiting the service writer answered some questions I had besides being very friendly. More
by Joe M.
Employees Worked With
Pedro Garcia, Eli Ziero, Steve Bradt
