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Chrysler Jeep Dodge Ram 24 - Service Center

4.1

24 Lifetime Service Reviews

1020 Belmont St., Brockton, Massachusetts 02301

24 Reviews of Chrysler Jeep Dodge Ram 24 - Service Center

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July 24, 2018

"It was a great experience!! "

- Mona- Dehny

It was a great experience because they were very helpful and nice. They answers all my questions without any complains. Overall they were pleasant and cooperative.

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Recommend Dealer
Yes
Employees Worked With
Carmen shannon .
Jul 24, 2018 -

Chrysler Jeep Dodge Ram 24 responded

Mona, thank you for taking the time to write a great review! We really appreciate you sharing your experience!

January 13, 2018

"5 star service!"

- J S

5 star service to Robert Paquin and the rest of the service team! My Durango caused such a crazy morning start this week. We got it towed to Chyrsler Jeep 24 and they took total care of us. As annoying as we were with constant calling and nagging about service time, they never even slightly lost their cool! Always calm professional, respectful an accomodating. Even if you didn't buy your car here, I advise you ALL to get your cars serviced here! I am always 100% satisfied. Thank you for providing continued top notch service. We are very thankful and pleased as usual..

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Recommend Dealer
Yes
Employees Worked With
Rob Paquin
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
September 19, 2017

"Horrible customer service"

- Stanley

Brought my truck in for a vibration and recalls, was told that they couldn't duplicate vibration because of the rain and would have to start by replacing the tires, so I replaced the Tires, Vibration still there, so I returned to dealer and they had truck for a week, they replaced front and rear driveshafts and when that didn't fix it I was told the vibration is normal and they all do it. Has something to do with wheels I was told, However the loaner I was driving was the same exact truck as mine and guess what? No vibration? So I replaced all four wheels with a different style and long behold it still vibrates, when I went back to dealer the service manager Chuck would not go for a road test with me, was told he was to busy, and to return next week, however I spotted him on his cell phone texting and flirting with other employees, but I guess that is consider being busy. I talk to chuck this morning as I'm concerned about the safety of this truck and that I was upset he wouldn't go on a road test with me, but had time to play games with other employees, I also asked that if he thinks it's safe to please provide that in writing, he refused, I was told that the dealership is done with me and not to come back. Stay away from this dealer if you have a concern with your vehicle, as they don't have the staff to fix it or even verify there is a issue

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Recommend Dealer
No
Employees Worked With
Chuck
August 10, 2017

"Great Customer Service By Laura!"

- steve mathes

Laura Spinola the assistant service manager ROCKS! I have delt with her on 2 occasions and she has a way of keeping the customer calm and satisfied. I had to have my car serviced twice in one month and though the work was covered under factory warranty i had to take time off to put it in the shop and my rental reservation was not available. Lisa found me a suitable vehicle and made sure that my vehicle was surfaced as soon as possible. Laura's professionalism, get it done attitude and her understanding of customer relations is the main reason why I will continue to bring my car to Chrysler-Jeep Dodge Ram 24. Thank you Laura! Your CEO should be proud!! Steve Mathes

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Yes
Employees Worked With
Laura Spinola
March 10, 2017

"Great, reliable, quick service."

- reggieg1

I work nearby and it is super convenient to drop my car off whenever I have time and need a service. Staff are always ready to help. No waiting, no bother. I get a call when the car is ready and can pick it up whenever it's convenient for me. Great complimentary Starbucks coffee, too!

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Recommend Dealer
Yes
Employees Worked With
Assistant Manager
August 26, 2016

"First Service Visit"

- RocklandJeep

Today I brought in my 2016 Grand Cherokee for routine service. I had the pleasure of meeting Laura Spinola who assisted me through the process. Laura took the time to answer all my questions, but also provided me valuable information on my Jeep. Her service was extremely professional and she did not simply "go through the motions". The Service Department and dealership as a whole is very lucky to have her.

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Recommend Dealer
Yes
Employees Worked With
Laura Spinola
August 11, 2016

"They saved my family's vacation!"

- Daddyo_Tod

My ignition quit working and I was at wit's end. My family is going on vacation in a few days, and I thought for sure that this would eliminate that opportunity by costing me an arm and a leg. I spoke with the service center to let them know that my Jeep was on the way, and to describe what the issue was. Speaking with Laura, she asked me if I wanted the good news or the bad news first. I said "Give me the bad", but she refused. She said "Let me tell you the good news first. This sounds like an issue that is currently under recall. We will replace the faulty ignition module, and you will get two new key FOBs, to boot. The bad news: we are busy and I am not sure what time we can get your vehicle into the shop." Following the vehicle to the shop, I met Laura in person. She told me there was no reason for me to have come down, and wanted to know if I needed anything from the Jeep. I said "That all depends on whether I will have the Jeep back tomorrow (because I needed my pool cue to shoot in a league the following evening).". Laura said "Don't worry, we will have the Jeep back to you by 3 this afternoon.". I could have kissed her (not that may wife would have approved if she found out!)! In the end, I paid nothing as it was all covered by the recall, and my Jeep now starts beautifully. In the end, I would recommend my friends who are Jeep owners (and I actually did that last night as a friend stated that she had been told by another dealership that the parts needed to fix HER Jeep for the same problem would not be available for months) to visit this dealership with any issues. Thank you, CJDR24 for your dedication to customer service!

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Recommend Dealer
Yes
Employees Worked With
Laura
April 22, 2016

"Scheduled maintenance"

- lucy5699

I went to the Service Office of CJDR on Tuesday, and I had the great fortune of dealing with a wonderful service professional, Laura Spinola. She took the time to instruct me about locating information regarding the oil capacity in my vehicle so that I can make better decisions regarding maintenance in the future. She also explained a few more areas of my Jeep that needed attention, either on that day or in the future. I learned that seeing is believing ~ the facts don't lie! Thank you, Laura, for educating me, enabling me to be a better consumer and a DEFINITE future customer! Denise Lee

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Yes
Employees Worked With
Laura Spinola
February 25, 2015

"Great relationship with the Service Dept."

- Hayward

I have had terrific experiences with specifically Laura and Chuck. Treatment, and respect works both ways.Have gone out of their way to be accommodating.

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Recommend Dealer
Yes
Employees Worked With
Laura and Chuck
February 17, 2015

"Unprofessional, rude and nasty service reps"

- J

I turned down the repairs due to the attitude this lady name Laura in the 3rd service stall had. She needs training on what great customer service means. She has a nasty tone and way of talking to people. I couldn't even get a word in without being interrupted. I can honestly say what she does is bark like a dog at you. She clearly displays she's upset and starts shaking her head, rolling her eyes when you're not in agreement with what she has to say or if you turn down her suggestions. I wouldn't dare talk to a customer in such manner. A pleasant tone is a must and you must be able to listen. It's nothing personal and it's ok for the customer to not want a particular service done. I've witnessed the staff laughing and making fun of a customer they recently just got off the phone with because he didn't quite understand what was being said. Never again will I go to their service department. I rarely write a negative review but this one I had to make time to write.

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Recommend Dealer
No
Employees Worked With
Laura
1
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