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Chuck Anderson Ford

Excelsior Springs, MO

4.6
1,421 Reviews
Chuck Anderson Ford was founded in 1974, when Chuck and his family purchased the dealership and moved to Excelsior Springs. The dealership has continually grown and expanded to meet the needs of a growing community while maintaining its friendly, family-owned customer service values. Over the years, many long-term relationships have developed with our customers, who we consider friends. Our clients have high expectations for the cars they drive, and equally high expectations about the dealership professionals who serve them. Ford vehicles are widely recognized to be among the best in quality, reliability, and value. Ford dealers are well known for their award-winning commitment to customer satisfaction in both sales and service. Chuck Anderson Ford has proven to be amongst Ford's best in customer satisfaction by being recipients of the President's Award of Excellence. We invite you to visit our dealership, and experience the pride every one of our employees takes in the vehicles we represent and the service we provide our customers. "Big enough to serve, small enough to care"
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1910 West Jesse James Road

Excelsior Springs, MO

64024

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Showing 1,421 reviews

May 12, 2022

Very nice people to work with, both on the phone and in person.. kept me informed on parts on order and if delayed. More

by H.M.PETTZ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dustin Rose, Grace Morgan
May 12, 2022 -

Chuck Anderson Ford responded

Thanks for your feedback! Having to wait on parts is never a fun experience, we appreciate your patience.

May 12, 2022

Very accommodating called for appointment on Thursday for Saturday and they were able to get me in. More

by PM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Grace Morgan
May 12, 2022 -

Chuck Anderson Ford responded

Thanks for the great feedback on your recent experience with our service department!

May 11, 2022

Went in for some maintenance on our F150. Timely service. Helpful information. Very pleased. I plan to go back for service. More

by rvshanks
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dustin Rose, Grace Morgan
May 12, 2022 -

Chuck Anderson Ford responded

Thanks for the great feedback on your recent service visit!

May 10, 2022

Everything went smoothly and timely. Also good customer service. My only suggestion is a car wash should be automatically included. Usually I am asked if I want it, but not yesterday. More

by JINXFISHERD
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dustin Rose
May 11, 2022 -

Chuck Anderson Ford responded

Jinx, I'm sorry to hear that! We definitely should've asked. If you'd like to bring it out today, we'll get it washed for you!

May 11, 2022 -

Chuck Anderson Ford responded

Jinx, thanks for coming back out today to get your car washed! It's always a pleasure!

May 10, 2022

Anderson Ford is awesome . .great service and great people. Wouldn't go any where else. More

by Katrina
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim Stevens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dylan , Dustin Rose
May 11, 2022 -

Chuck Anderson Ford responded

Thanks for the feedback Katrina!

May 10, 2022

We were very pleased with the salesman and service if I was going to purchase another car I would get it through you More

by Jgreenwood095@gmail.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ricky Baird
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dustin Rose
May 11, 2022 -

Chuck Anderson Ford responded

Thanks for the great feedback!

May 09, 2022

They made buying our van very simple and kept us informed at every step of the journey More

by Ddaspires
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cody Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 09, 2022 -

Chuck Anderson Ford responded

Thanks for the great feedback!

May 07, 2022

Great people and great service. Always do an excellent job and very accommodating. Would highly recommend. More

by jwbates317
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dustin Rose, Grace Morgan
May 09, 2022 -

Chuck Anderson Ford responded

Thanks for the 5-star review!

May 07, 2022

Had a situation where I needed to get my vehicle fixed and had 2 options; Swaffords in Richmond or Chuck Anderson's. I chose Anderson's and I am glad I did!! More

by dmisel
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dustin Rose, Grace Morgan
May 08, 2022 -

dmisel responded

Thank you Dustin and Grace! And the technician who fixed our vehicle.

May 05, 2022

The service department is good at keeping you informed on the status of your vehicle. They communicate about what needs to be done and the cost of repairs. More

by NR
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dustin Rose
May 06, 2022 -

Chuck Anderson Ford responded

Thanks for the great feedback on your recent visit to our service department!

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