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Chuck Anderson Ford - Service Center

Excelsior Springs, MO

4.5
882 Reviews

882 Reviews of Chuck Anderson Ford - Service Center

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August 04, 2020

Heather made an appointment for me right away & Dustin took care of the car when I arrived. Dustin kept me updated on what they needed to do to the car & what it would cost. I sat in the waiting room & re More

by Margaret OLeary
Recommend Dealer
Yes
Employees Worked With
Heather Berger, Dustin Rose
Aug 13, 2020 -

Chuck Anderson Ford responded

Thanks for the great feedback Margaret!

August 03, 2020

I bought a car from them a month ago and it is already in the shop. It took them a week to fix the thermostat and the day I picked it up I didn't even make it home before it started rattling again. Now it is More

by kim
Recommend Dealer
No
Employees Worked With
Cody Anderson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 13, 2020 -

Chuck Anderson Ford responded

Hi Kim, I would like to follow up on this. Please send me an email at nick.anderson@chuckanderson.com with your full name on the vehicle you purchased. Thanks

August 01, 2020

I got in the day after I called. Dustin was very respectful and kept me informed. 100K tune up and the truck is running great. More

by Babs
Recommend Dealer
Yes
Employees Worked With
Dustin Rose
Aug 13, 2020 -

Chuck Anderson Ford responded

Thanks for the great feedback Babs!

August 01, 2020

Impressed with the friendly staff, clean, safe environment and promptness of service. Will recommend you to others. Will consider buying my next car from here. More

by christine
Recommend Dealer
Yes
Employees Worked With
Heather Berger, Greg Hallgrimson
Aug 13, 2020 -

Chuck Anderson Ford responded

Thanks for the your feedback! We look forward to earning your business in the sales side as well!

August 01, 2020

They told me it took 30-45 min for a oil change and realistically it took 1 hour and 20 min. Wow. What’s the point of having an appointment if it’s going to take that long. More

by dlwellman23
Recommend Dealer
No
Employees Worked With
Heather Berger, Greg Hallgrimson, Dustin Rose
Aug 13, 2020 -

Chuck Anderson Ford responded

I'm sorry that it took a little longer. We stick to the appointments as close as we can. Sometimes an appointment before yours runs late because there are more things that need to be fixed on the car than originally planned. We're sorry for the inconvenience and will continue to do our best to get people in and out in a timely manner.

July 31, 2020

Very satisfied The staff at Chuck’s is very courteous and friendly and they answered every concern we had. We have always had a good rapport with them. More

by davenronj
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brenda Riles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kim Wales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Palmer, Rene Sisk, Dustin Rose
Aug 13, 2020 -

Chuck Anderson Ford responded

We're glad we are able to have you as a repeat customer! Thank you!

July 31, 2020

Dealership told us it would be $2000 to fix our explorer when it started idling hard. It took them over a week and when they finally called us and told us how great it ran and how it was driving great we w More

by emilyfulkerson1
Recommend Dealer
No
Employees Worked With
Dustin Rose
Aug 13, 2020 -

Chuck Anderson Ford responded

Without knowing exactly what was going on with your car, I'm not sure how to respond. I do however hope you got your car fixed in the most economical way possible! My wife loves her Explorer!

July 29, 2020

It took a little longer then we were talking to get my car fixed but they all did a good job keep us in the loop and the car is running good now thanks for getting us back on the road everyone More

by Jdc504
Recommend Dealer
Yes
Employees Worked With
Heather Berger, Greg Hallgrimson, Dustin Rose
Aug 13, 2020 -

Chuck Anderson Ford responded

Every once and a while a service runs a little bigger/longer than expected, thanks for being patient!

July 26, 2020

They are the best. Very attentive and friendly. Have known the Anderson’s for years and totally trust the dealership. Would never go any place else More

by Grinsley
Recommend Dealer
Yes
Employees Worked With
Mike Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cody Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dave Moorhead, Heather Berger, Greg Hallgrimson, Dustin Rose
Aug 13, 2020 -

Chuck Anderson Ford responded

Thanks for the kind words! We look forward to your next visit!

July 24, 2020

Great, efficient! Service department was excellent and kept me in the loop with progress of my car’s service. Employees were friendly, kind & knowledgeable! Definitely recommend Chuck Anderson Ford! More

by fordowner
Recommend Dealer
Yes
Employees Worked With
Dustin Rose
Aug 13, 2020 -

Chuck Anderson Ford responded

Thanks for the kind words!

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