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Chuck Anderson Ford - Service Center

Excelsior Springs, MO

4.5
882 Reviews

882 Reviews of Chuck Anderson Ford - Service Center

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July 24, 2020

Took my truck in for its first oil change. The staff was great. Courteous and quick. I was in and out in 30 min. I appreciate the professional attitude. Thanks Rodney More

by rbaker202
Recommend Dealer
Yes
Employees Worked With
Rene Sisk, Greg Hallgrimson, Dustin Rose
Aug 13, 2020 -

Chuck Anderson Ford responded

Rodney, it's always a pleasure! Thanks for leaving us your feedback!

July 24, 2020

How did Chuck Anderson Ford the whole outfit is a team working together it’s unbelievable what they will do for you to satisfy your needs with either selling you a vehicle or doing a check up on your vehi More

by MOJODOR17
Recommend Dealer
Yes
Employees Worked With
Brenda Riles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Celinda Justis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ricky Baird
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Stevens, Dave Moorhead, Heather Berger, Elias Bichara
Aug 13, 2020 -

Chuck Anderson Ford responded

Thank you for the great feedback! We are pleased to have you as a customer and look forward to your next visit!

July 23, 2020

I took my Ford Focus to have recall work done. I had an 8:15 appointment. They said it should be done by noon. They said they’d call me when it was done. I never got a call. I called them sometime around More

by Tom
Recommend Dealer
No
Employees Worked With
Didn’t get the name of the two guys I worked with
Aug 15, 2020 -

Chuck Anderson Ford responded

Tom, It definitely sounds like we could have communicated better. Please email our general manager at nick.anderson@chuckanderson.com with the VIN off of our Focus, your full name or your phone number. He will want to get to the bottom of this immediately.

July 23, 2020

Dustin was very nice and worked with me in trying to figure out what is wrong with my car. Unfortunately he or I couldn't get the car to do what it was doing. I will definitely bring it back if it happe More

by jodiecarter
Recommend Dealer
Yes
Employees Worked With
Dustin Rose
Aug 13, 2020 -

Chuck Anderson Ford responded

Thanks for the great feedback on your recent visit to our service department!

July 21, 2020

Last two routine oil changes and services not good, last two stickers on windshield and no new one.I have a extended service agreement. Frustrating More

by lab804
Recommend Dealer
No
Employees Worked With
Heather Berger, Greg Hallgrimson, Dustin Rose
Jul 23, 2020 -

Chuck Anderson Ford responded

I'm sorry to hear about your recent poor experience with our service department. I would like to isolate the issue and get it corrected. If you would, please email me with your name and the vehicle you had in. nick.anderson@chuckanderson.com

July 18, 2020

Prompt professional service every time. The work done is exceptional and I equally appreciate the call reminders and shuttle transportation. My only call for our vehicle service needs. More

by Hcdc1390
Recommend Dealer
Yes
Employees Worked With
Heather Berger, Dustin Rose
Jul 20, 2020 -

Chuck Anderson Ford responded

Thanks for the great feedback on your recent experience with our service department!

July 17, 2020

Poorest service I’ve had there. Waited an hour and a half for an oil change and No one came to me to let me know it was finished as I waited. No apologies and Greg didn't seem to care. I didn’t get a r More

by DL
Recommend Dealer
No
Employees Worked With
Greg Hallgrimson
Jul 20, 2020 -

Chuck Anderson Ford responded

Please send me an email with your name and vehicle, I would like to get this taken care of for you. nick.anderson@chuckanderson.com -Nick Anderson

July 15, 2020

Thanks for fixing my car! Done in timely manner as well! They kept me updated on progress as well! Very professional and knowledgeable in each department. More

by cheri5
Recommend Dealer
Yes
Employees Worked With
Paul palmer, Dave Moorhead, Dustin Rose
Jul 16, 2020 -

Chuck Anderson Ford responded

Thanks for the great feedback! We appreciate your business!

July 15, 2020

I have nothing but amazing things to say about this company! Heather in service told me they were fully booked for the day, but let me talk to her manager Dustin to see if they could squeeze me in. Dus More

by Dan.Mic h alski
Recommend Dealer
Yes
Employees Worked With
Nick Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ricky Baird
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Heather Berger, Dustin Rose
Jul 16, 2020 -

Chuck Anderson Ford responded

Thanks for the great feedback!

July 15, 2020

The best service -totally pleased with friendly and professional staff. Dustin and crew have our car running like new! Thanks for the prompt, courteous service More

by faulkner4245
Recommend Dealer
Yes
Employees Worked With
Nick Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kim Wales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cody Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rene Sisk, Dustin Rose
Jul 16, 2020 -

Chuck Anderson Ford responded

Thanks for the review of how we did with your recent service!

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