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Ciocca Subaru - Service Center

4.1

42 Lifetime Service Reviews

4611 Hamilton Blvd, Allentown, Pennsylvania 18103

42 Reviews of Ciocca Subaru - Service Center

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August 17, 2018

"Chris Wygan was very honest and he explained everything."

- Subaru 2014

Chris is very honest and he showed me what a class A customer service person he is and he saved me a lot of money! By being direct straight forward and above all honest.

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Quality of Work
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Chris Wygand
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Aug 27, 2018 -

Ciocca Subaru responded

We're glad to hear it, Subaru 2014! Thank you for writing us a review and sharing your experience with Chris and Ciocca Subaru. We look forward to seeing you again!

August 08, 2018

"Harley is a Great Service Advisor"

- Robert

Harley is a pleasure to deal with, she keeps me informed and really well advised on all the services that I need and will need . Thanks Robert

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Recommend Dealer
Yes
Employees Worked With
Harley Kramberger
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
July 27, 2018

"Mr Adams is a very poor Director "

- Meatpuppet

Mr Adams is very slow , if at all to respond to emails . Never returned my phone calls . Totally frustrated with the “ CIOCCA NIGHTMARE “ . I strongly advise to never visit there

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Overall Experience
Recommend Dealer
No
Employees Worked With
Joe Adams
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Aug 22, 2018 -

Ciocca Subaru responded

We're sorry to hear that you've been experiencing these issues with our dealership. If it's convenient for you, please call general manager Kyle Egge at (610) 395-3745 so we may identify ways to improve your experience. Thank you for your feedback.

June 20, 2018

"Great Communication and Problem Resolution"

- Emilio

Chris helped me with a problem I had been having with a check engine light that kept recurring on my WRX. He gave me daily updates and answered any questions I had. Unfortunately, the problem wasn't fixed with the first round of solutions, but Ciocca was quick to fix the issue the second time. Everything was covered under warranty and I had a loaner vehicle to use throughout the week it was in the shop. Chris made the experience as pain free as possible. I'm so happy to have my car back with no check engine light!

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Customer Service
Quality of Work
Friendliness
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Chris Wygand
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jun 25, 2018 -

Ciocca Subaru responded

Thanks for sharing your experience with us, Emilio! We're glad Chris could make the process as easy as possible and your WRX is back in action. We hope to see you again!

June 19, 2018

"Above and Beyond!"

- lloyd

Dan went out of his way to provide OUTSTANDING service after a recent roadside incident I experienced. I would highly recommend Ciocca for their after the sale support!

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Recommend Dealer
Yes
Employees Worked With
Dan Cicalese
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jun 25, 2018 -

Ciocca Subaru responded

Thanks, Lloyd! We appreciate you sharing your experience!

June 14, 2018

"Thanks again Ciocca Team"

- Omar123

Ciocca really stand behind their vehicles. I thank the Sales & service team for resolve an issue in my car. Blessing to all of you! Omar👌🌞

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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Carolyn Cramsey
Jun 25, 2018 -

Ciocca Subaru responded

Hi Omar123, thank you so much for your positive comments about Ciocca Subaru! We look forward to your next visit! Take care!

June 11, 2018

"Maura deserves a raise."

- Thudak

We have received nothing but kindness from Maura when everyone else in the service center was beyond rude. Shes the only person willing to help.

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Customer Service
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Overall Experience
Recommend Dealer
No
Employees Worked With
Dan Cicalese
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Maura Janecki
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Samantha King
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Rich Scott
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Chris Wygand
2.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jun 18, 2018 -

Ciocca Subaru responded

Thudak, we again apologize for your experience with us. Your concerns have been forwarded to store management so they can be addressed.

May 15, 2018

"Overall great dealership..."

- mjmcggolf

We've purchased one used and four new Subaru's from this dealership going back to the Becker days. The sales team has always been friendly, knowledgeable and willing to work hard to get the best deal for us. Recently I took my 2015 Legacy (98,500 miles) into the service department because there was a loud noise/rattle when starting. The service department found a crack in the catalytic convertor. Harley (my service rep) explained that Subaru of America warranty for this part is 8 years or 80,000 miles. Harley told me that she called Subaru of America and explained the situation and they agreed to fix the car at no charge. This is not the first time this dealership has stepped up to support us as a customer. Thank you.

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Recommend Dealer
Yes
Employees Worked With
Andy Ehret
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jeff Staver
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
May 16, 2018 -

Ciocca Subaru responded

Hi Mjmcggolf, thank you for taking the time to leave a review for us at Ciocca Subaru. We're happy we could meet your expectations!

May 13, 2018

"Ciocca changed our minds on dealership service departments "

- dsmccleary

My son bought the car of his dreams - a 2014 Cross Trek - in NJ and found out that it had several Issues that weren't apparent initially and probably should have been addressed by the dealer. These included worn wheel bearings, oil consumption, and a fouled EGR valve. He was very wary of big dealerships based on previous experience with other dealers and comments on the internet and initially wanted to do the repairs himself or at a local repair shop. He was persuaded to take his car in to Ciocca for a check up and has had a customer experience that completely changed his opinion of "dealership service departments". The service adviser, Maura Jenicki, was terrific from start to finish and walked us through the whole process answering many of our questions and sympathizing with our concern about the condition of the car we bought. The bearings and EGR valve were replaced and Ciocca charged us a fraction of the cost for the service even though these repairs were not under warranty. An oil consumption test is being performed to determine the cause of the oil consumption. We expect that this issue will be covered by warranty. Also, the loaner car provided helped minimize the inconvenience of not having a car to go to work. All in all, Maura and Ciocca Subaru have restored our confidence in the Subaru brand and helped counter the mixed reputation that large dealerships have with the public at large. This is the type of service that creates brand loyalty, especially with younger customers.

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Recommend Dealer
Yes
Employees Worked With
Maura Jenicki
May 16, 2018 -

Ciocca Subaru responded

Dsmccleary, thank you for sharing your positive experience! We're looking forward to your next visit with us!

May 13, 2018

"Pay for gas."

- lurch54

Had $800 in work done and charged me $3.00 for rental gas.Bad news. I know i signed an agreement but i only put 20 miles on the car.Is Ciocca broke???

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Overall Experience
Recommend Dealer
No
Employees Worked With
Bob Pavone
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jun 18, 2018 -

Ciocca Subaru responded

lurch54, I'm sorry you weren't satisfied with your experience with us. I have forwarded your concerns to store management so they can do everything they can to rectify the situation. Thank you for leaving a review.

Jun 19, 2018 -

Ciocca Subaru responded

Hi Lurch54, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit. Thank you again for taking the time to let us know how we can improve. We hope you will consider us again in the future. Take care.

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