City Auto - Memphis

The customer service is non-existent. You call asking for your sales person, your finance person, etc. and they are either not at work yet, are not at their desk, or don’t return your cal You call asking for your sales person, your finance person, etc. and they are either not at work yet, are not at their desk, or don’t return your call. Tried time and again to reach my finance person because they needed my signature on a document. Went by City Auto twice with no luck and no one else knew anything about the paperwork. I finally reach the guy today and he says oh, we got our title and tag person to sign since we have power of attorney. One, that bit of information was a surprise (Note to self, look at the paperwork more slowly next time) and why didn’t someone let me know I didn’t have to sign the paperwork? No one knows what anyone else is doing there and it’s next to impossible to reach the people you need to talk to. More

I sat down with Mo, a sales rep, and we figured out which car I wanted. He ran my credit before I was able to see the carfax which showed that it had a rear end wreck. Mo had lead me to believe that it hadn' car I wanted. He ran my credit before I was able to see the carfax which showed that it had a rear end wreck. Mo had lead me to believe that it hadn't had a wreck. But whatever about that. Moving on, a week after I had my 2020 camry there was a massive leak in my trunk and it smelled terribly of mildew and got everything inside my trunk soaking wet. I went up there and they told me that it wasn't covered by my 30 day warranty. I spoke with a service manager and she had me drop my car off at 9 am Monday morning. I called back at 230 because I hadn't heard anything, and they didn't even know my car was there. Hadn't worked on it or nothing. They said maybe a contractor had it. I'm really upset with this company and their standard of service. More

as of 09-23-23 became a year when i bought a lemon from this dealership. they stuck me with a vehicle that was no good. also high interest rate .be careful dealing with them also Redstone credit union they this dealership. they stuck me with a vehicle that was no good. also high interest rate .be careful dealing with them also Redstone credit union they are working together to take your money. they don't want to fix anything. i started having problems with this truck 3 month after i got it and been paying hundreds of dollars every since. i should have known something was wrong when i test drove and the camera wasn't working. that was the red flag. i still purchase the truck and they said that was nothing it could be fix. got it fix still things start to go badly wrong with this truck... i all called and called and call no one ever return my call. but you call your self-giving good service. i tried trading it in last weekend but am so upside down in it the dealership couldn't help me. so, i continue to make payment on something i can barely drive. i work hard for my money every day. now i have to work twice as hard to fix a lemon i bought from city auto in Memphis. yall don't follow up with your customer with they get a vehicle. am very disappointed very unhappy and will never buy a car from this Dealership again. More

I worked with Antwan Nicholson and Brian Dickson. Both were first class all the way and made my buying experience perfect. Antwan even had the car ready and waiting for me when I arrived after speaki Both were first class all the way and made my buying experience perfect. Antwan even had the car ready and waiting for me when I arrived after speaking with him on the phone. Very pleased with the car. Value. And customer service. More

Poor follow up. High price. Not negotiable. They will pass your number to a lot of agents to get you to agree on their high price. High price. Not negotiable. They will pass your number to a lot of agents to get you to agree on their high price. More

Run don't just walk away. This place is horrible and should be shut down. I recently bought a Mercedes in April of this year and everything that has gone wrong has. I've neede This place is horrible and should be shut down. I recently bought a Mercedes in April of this year and everything that has gone wrong has. I've needed a NEW battery. The malfunction light has came on needed new air bag springs. Besides that I needed a wheel lock that I knew nothing about was on the tires. I called to see if they could possibly locate the one for my vehicle was told there wasn't one (without checking) and was told they sometimes put "universal" locks on their tires but I was never informed or given a lock key. I was told to bring my vehicle in to see if it was universal. Mind you my suv is getting serviced and the guy is saying it's not universal and is a genuine Mercedes wheel lock. My brakes were squealing really bad they promised to look at them , kept my car for 3 days only to say they drove it around and didnt hear anything! Ha they didnt even look at my brakes. Oh also I was only given one car key to my vehicle and was told they must of misplaced it. These guys are just out to get your money so spend it somewhere else that's certified. More

Did this on line, my 1st time, was worried not able to see and examine truck, but I'm 100% satisfied, City Auto were kind enough to deliver it to my home! Questions were answered, a true pro team. This wa see and examine truck, but I'm 100% satisfied, City Auto were kind enough to deliver it to my home! Questions were answered, a true pro team. This was a very easy deal. More

Please do not purchase vehicle from City Auto! Purchased a used Mercedes and I should have known something was wrong from the beginning even after they changed my down payment from 1200 to 2000 af Purchased a used Mercedes and I should have known something was wrong from the beginning even after they changed my down payment from 1200 to 2000 after being told to get insurance on the vehicle. I have had the vehicle three weeks and it has been in the shop two of the three. Know I keep getting the round around and no one can give me an answer. This has been the worst car buying experience in my life. More

I had a very pleasant experience with the staff and the level of services. I would highly recommend City Auto to anyone! Special thanks to Greg and Brian! I love my new ride! level of services. I would highly recommend City Auto to anyone! Special thanks to Greg and Brian! I love my new ride! More

We tried to trade in 2 vehicles for 1 truck! Both vehicles are paid for title in hand, but they wanted the 2 vehicles AND an additional down payment! City Auto's lending network SUCKS!!! I under Both vehicles are paid for title in hand, but they wanted the 2 vehicles AND an additional down payment! City Auto's lending network SUCKS!!! I under our credit isn't the best, but it's not the worst either! My husband has a stable well paying job and I'd even co-signfor him, still wasn't enough. This is the second time we've gone to them and there WILL NOT be a third! I don't care if they have the best cars in the city, find somewhere else, ANYWHERE else! Disappointed is an understatement! More