I had not planned on purchasing a new car until my Ford Expedition experienced engine problems. On a whim, since I thought the Suzuki SX4 Crossovers were cute, I e-mailed City Auto Plaza to see how much they costed. I did some research on the SX4 prior to my appointment with Tonya, so I knew the SX4 seemed like an ideal fit for my wife and me. Even though my Expedition had engine problems, the dealership gave me what I thought was fair as a trade-in. The staff, especially Tonya, worked very hard to put the deal together and make us comfortable. There were a few items that needed to be addressed after the purchase, but I had no problem with the dealership. They honored all promised made. They even gave me a free rental car when my car was in the shop to address one concern. A word about the SX4 4x4, it is fantastic in the snow/ice. I drove in some terrible conditions and felt in control at all times. This car has plenty of power. The only concern I could see is the limited space inside the car for cargo, but I expected and wanted this when I purchased the car. I hope to be buying a truck from City Auto in the coming months. Keep up the great work.