City Automall Ford - Service Center

Rob is always great to deal with. He takes very good care of TruckPro's fleet He takes very good care of TruckPro's fleet More

Great service. They were very prompt and friendly. Will continue to use this service center. They were very prompt and friendly. Will continue to use this service center. More

The pick up and delivery service was great. The live communication about the service work that was or wasn’t performed wasn’t there. I had to call to find out the status of what they didn’t fin The live communication about the service work that was or wasn’t performed wasn’t there. I had to call to find out the status of what they didn’t find or didn’t fix even though they had the Ford Pass explanation of why the check engine light came on multiple times. Good news they didn’t charge me the diagnostic fee, bad news it didn’t get fixed and next time it happens it could be past the warranty. Again the pick up and delivery service was great. It allowed me to have 2 recalls fixed. More

They were so on it that I got no less than 25 calls to set up my appointment set up my appointment More

I have worked with Dorene at City Ford for over a year. She is one of the most personable and easy to talk to service reps I've ever worked with. She is one of the most personable and easy to talk to service reps I've ever worked with. More

Unfortunately, my 2019 Ford Edge has had more issues than I can count! Fortunately, Rob and the service team have been wonderful to work with and have worked diligently to get and keep my vehicle on the road I can count! Fortunately, Rob and the service team have been wonderful to work with and have worked diligently to get and keep my vehicle on the road and off the tow truck. They are professional in what they do and the only reason I have kept my Ford. Highly recommend if you want your vehicle fixed right, the first time. More

The service was fast and good environment to wait during the job. Thank you people to be one of the best area of services the job. Thank you people to be one of the best area of services More

Very professional service , Rob in service,Jordan the mechanic, where very knowledgeable about the warranty and mechanical aspects. Will definitely be back and will refer people from Fort Wayne to go to mechanic, where very knowledgeable about the warranty and mechanical aspects. Will definitely be back and will refer people from Fort Wayne to go to City Ford. More

I’ve been to the dealership for a couple reasons for the last couple months and you should list the reason for the visit so people know what service you are asking about. Me personally have had great servic last couple months and you should list the reason for the visit so people know what service you are asking about. Me personally have had great service and mechanics have done a great job too , especially Rob service, Jordan mechanic. More

Great job, appreciate all the help with my vehicle. Look forward to coming back. When I need something. Look forward to coming back. When I need something. More