City Volkswagen of Chicago - Service Center

Ask for Scott Gates! ! He went above and beyond to help us. Our car was actually stolen and Scott, who didn’t even know us, helped us track it down and literally saved the ! He went above and beyond to help us. Our car was actually stolen and Scott, who didn’t even know us, helped us track it down and literally saved the day. He’s the only reason we have a car right now! All of my future car needs will be with City VW. More

Worst dealer no help ripping off cant fix truck dont buy I left my truck over month october and they told me one thing I paid and it wasnt even fix its still there and now is not even that and they wont tel I left my truck over month october and they told me one thing I paid and it wasnt even fix its still there and now is not even that and they wont tell me whats wrong they cant fix it wont give me a car meantime still paying a loan w no car its mest up! More

Ray cotto and his manager clemente helped me get my dream car quickly and at a fair price thanks again guys! car quickly and at a fair price thanks again guys! More

My experience has been amazing. Ray, Alex, and John has been a big help and they worked with me on every end. Honestly, I’m highly satisfied and they’ve made me feel comfortable wor Ray, Alex, and John has been a big help and they worked with me on every end. Honestly, I’m highly satisfied and they’ve made me feel comfortable working with them and making my purchase. More

Working with Eddie Valdez was amazing. He helped me sell my car extremely quickly and stress free. He was very communicative prior to me coming in which was nice and he was up front and ho He helped me sell my car extremely quickly and stress free. He was very communicative prior to me coming in which was nice and he was up front and honest throughout the process. More

Valadez was tremendous help while using KBB trade-in and made it a smooth process! made it a smooth process! More

I have taken my car (purchased from the dealer) here twice for regularly scheduled maintenance. Both times I had to wait excessive amounts of time when I could clearly see my car ready and parked on the twice for regularly scheduled maintenance. Both times I had to wait excessive amounts of time when I could clearly see my car ready and parked on the street. Most recently I had to wait over an hour to pay and get my keys all while my car sat parked outside. I'm not sure if they are understaffed or need a better process. This shouldn't happen every time and I've never had so much of an unnecessary wait at other service locations. My most recent visit became even more frustrating finding that my car was unlocked (on a busy street) and all of the electronics had been reset. All radio presets gone, temperature controls set to Celsius, speed set to Kph from mph. I'll be looking at my options for service next time around. More

Inaccurate paperwork. Sold me a"new" car with 300+ miles on it. I couldn't get my credit unlocked on a Sat for the financing so they said they'd adjust the interest rate t Sold me a"new" car with 300+ miles on it. I couldn't get my credit unlocked on a Sat for the financing so they said they'd adjust the interest rate the following Monday. That took an act of god and me calling the dealership general manager because the finance guy wouldn't call me back after like 10 calls in 3 days. Had 3 warranty/recall repairs in 2.5 years. Service dept are the WORST. Never have loaners, appointments are a week out, they've lost appointments before and now they won't fix my warrantied AC after a week of jerking me around because "it was probably damaged by a pebble in the road". The additional part is a week out and they're saying $1,500. No. Way. More

Justin has always been a straight shooter and the reason I continue to service my vehicle with them. Even bought a new car from them because of his continued kindness! I continue to service my vehicle with them. Even bought a new car from them because of his continued kindness! More