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303 Reviews of Cityside Subaru - Service Center
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September 30, 2023
Waiting area is pleasant and they have added food and drink which is appreciated.. I wish I had a more detailed explanation of the work done on my car even if it was just maintenance. Recently I recei drink which is appreciated.. I wish I had a more detailed explanation of the work done on my car even if it was just maintenance. Recently I received an email telling me that my tires need replacement based on mileage. It has less than 10,000 miles! I wish there was more coordination and access to repair info. such as you get with a medical site ie.. history etc... More
by Mel
Employees Worked With
service
Helpful May 09, 2023
The Service Department here is great. They are customer oriented, fair, honest, and will do whatever they can to make the customer happy. In 4 different visits with 4 different people, al They are customer oriented, fair, honest, and will do whatever they can to make the customer happy. In 4 different visits with 4 different people, all reps were great to work with. I did not buy my Subaru here but came to Cityside because the other dealer's service department was a disaster. I plan on buying my next Subaru from here. More
by jeanniegen
Employees Worked With
Howard McClallen
March 07, 2023
The team at Subaru are consistently helpful and did a great job on my car great job on my car More
by Camille
Employees Worked With
February 04, 2021
This has easily been one of the most enjoyable car buying experiences that I have ever had. Usually, I walk into a dealership thinking, "I'd literally rather eat lead paint than be here right now." Buying a experiences that I have ever had. Usually, I walk into a dealership thinking, "I'd literally rather eat lead paint than be here right now." Buying a car should be an exciting experience, but in the handful of times that I've gone to a dealership, I've been talked down to and disrespected. I can only assume that it's because I'm a bit young and also a woman, which, hello, it's 2021. Can we stop assuming that women are naive and incapable? Thanks! Before coming to Cityside, I checked out another location, and the salesman was downright aggressive. Now, I know what you might be thinking: "Maybe this anonymous reviewer is the actual jerk! Maybe the pattern here is that she's rude and that the salesmen respond in kind!" I'll be honest with you, my dear wayward reader who somehow stumbled onto this review. I have a lot of anxiety. I worry about how people perceive me all the time. I don't want to be rude. I was a waitress for a decade, and I'd hate to subject people to the same kind of harassment that I sometimes got. I know that patience and kindness go a long way, so please believe me when I say that this guy was aggressive towards me for literally no reason. It's a long story that I won't get into. We're approaching mini essay territory here. All you need to know is that Cityside Subaru is full of friendly people. I wish I could remember the name of the incredibly kind man who I spoke to on the phone before I went in. Michael, maybe? He was the best. I'm sorry that your name slipped my mind! Joe Cliggott is who ultimately helped me get a car. He's a peach. I'd buy 100 cars from him if I had the money to do it. I also ended up leaving a CD in the car that I was trading in by accident, and he rescued it for me. What a guy! Seriously, if you're the kind of person who dreads going to the dealership, come to Cityside Subaru. And if you love going to the dealership, come to Cityside Subaru for an even better experience. More
by linp4
Employees Worked With
January 18, 2021
Thank you to Cityside Subaru for always making things so quick and easy! Couldn’t ask for better service, or kinder help from their staff. quick and easy! Couldn’t ask for better service, or kinder help from their staff. More
by Molly
Employees Worked With
October 10, 2019
Extraordinary service! I noticed a noise from the undercarriage of my Impreza and when I tried to book an appointment through this dealership, the available online appointme I noticed a noise from the undercarriage of my Impreza and when I tried to book an appointment through this dealership, the available online appointments were over two months in the future. I emailed the dealership and Matt answered my email immediately. Not only did he help me to secure an appointment the very next day, but I was in and out of the express service within 30 minutes. Because of this wonderful experience a week ago, I just convinced my husband to purchase a Subaru from this dealership and he did today. Two very happy customers!! More
by Jcctango
October 07, 2019
Happy Customer Great service, great communication and the bill was less than expected so a happy customer. I was in and out of Express Service in 15 minutes and I ha Great service, great communication and the bill was less than expected so a happy customer. I was in and out of Express Service in 15 minutes and I have no connection with the dealership. More
by Irish Mick
Employees Worked With
July 13, 2019
Poor Service Communication and follow through I have just spent the last 15 minutes being yelled at by the dealership owner-he says he does not have enough service people and cannot hire them and I have just spent the last 15 minutes being yelled at by the dealership owner-he says he does not have enough service people and cannot hire them and so his solution to that is to yell at his customers if the customers are not satisfied. I have had problems with my Android Auto on my 2018 Crosstrek from the beginning-I am now going on my fourth radio. But according to the owner, I should understand that he can't do anything about having his service people call their customers for updates on their car repair. Wow-he has a captive audience I guess--lucky for him. Maybe the real world will catch up to him at some point-one can only hope. More
by Hatemysubaru
Employees Worked With
Rick White-OWNER
June 05, 2019
Our sales experience Flavio, our salesman, had exceptional manners and went to great lengths to fit us into the proper vehicle. He is exceptional! He made the car buying p Flavio, our salesman, had exceptional manners and went to great lengths to fit us into the proper vehicle. He is exceptional! He made the car buying process a pleasant rather than an argumentative process. More
by RSMIRABITO
Verified Customer
