Jerry Durant Chevrolet Buick GMC

The service department is very inexperienced. My truck would turn over but wouldn’t start after coming out of the grocery store. I had it towed to Jerry’s because it was so close even though I ha My truck would turn over but wouldn’t start after coming out of the grocery store. I had it towed to Jerry’s because it was so close even though I had a bad experience with them already. 1 week in they said they still couldn’t diagnose the problem. After two weeks they said it was the wires and spark plugs. Cost $1300 almost $800 of the was “labor”. Then called and said that didn’t fix it that I would need a new engine, $9800. I laughed because the last place I’d ever install an engine would be there. They said well we can’t get it started still. Three weeks after taking it in I picked it up and took it home. Replaced the battery the ruined and it started right up. Drained the gas because I figured bad gas was the problem in the first place. Put in new gas and it runs like a charm. In conclusion, I’m out: $300 towing fees $200 battery the ruined $1300 in parts and labor it didn’t need at all. Over bad gas 🤣🤣 They said I needed a new engine. RUN!!!!!! There’s a reason their reviews are terrible!!!!! More

Stay away, this dealership has had my truck for 3 months and counting to replace my bumper. It’s a one week job!!!! Stay away!!!! and counting to replace my bumper. It’s a one week job!!!! Stay away!!!! More

Don’t go to Jerry Durant Chevrolet in Granbury for service unless you have a spare vehicle to use. Vehicle was dropped off and after a week, it still hadn’t been looked at. I retrieved my vehicle as I service unless you have a spare vehicle to use. Vehicle was dropped off and after a week, it still hadn’t been looked at. I retrieved my vehicle as I needed transportation to work as they didn’t have loaner vehicles. I was placed on the loaner vehicle list in Oct 2023. Dropped off vehicle again in January after getting no response on a loaner vehicle. The vehicle has been there two weeks and still hasn’t been fixed. I was told they only have one loaner vehicle and there was a waiting list for that one. Absolutely ridiculous.! More

We have a $70K 2023 Chevy fleet truck with less than 20,000 miles on it and are doing a job in Granbury when all the dash lights came on and it would not run. We towed the vehicle ($250) in to Jerry Du 20,000 miles on it and are doing a job in Granbury when all the dash lights came on and it would not run. We towed the vehicle ($250) in to Jerry Durant Chevy Service Dept, after calling and making sure they could take it in. 8 days later and numerous unanswered phone calls and ZERO, returned calls from our Service Advisor Lisa, we had it towed back home to Don Hewlett Chevy in Georgetown, Tx ($900.00). Just 2 days later the Service Dept at Don Hewlett called to say the batteries were out, that's it! The batteries! Batteries that are under warranty. If Jerry Durant Service Dept had just plugged the truck in they could have fixed our truck and had it back up and running same day saving us almost $1,200 in towing fees not to mention 10 days of a brand new truck out of commission. That's a lot of money for us due to bad from the factory batteries. I don't think this is what Chevrolet would be proud of, this Dealer is in dire need of new Management at the very lease. The batteries were replaced under warranty at no cost to us and we are back up and running thankfully! DON'T BUY FROM JERRY DURANT CHEVY....GO DOWN THE ROAD A WAYS TO DON HEWLETT CHEVY AT 7601 IH35 - GEORGETOWN TX 512-681-3000 where you get service after the sale. AND, they answer the phone and return phone calls! More