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Classic Chrysler Dodge Jeep Ram Fiat of Arlington - Service Center

Arlington, TX

4.4
781 Reviews

781 Reviews of Classic Chrysler Dodge Jeep Ram Fiat of Arlington - Service Center

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March 11, 2024

Tomorrow will be a month they have a had my jeep. Yours calls go to voice mail and they don't return your calls. I have been up there 4 times and still giving me the run around. This is the worst ser More

by Fawfaw2749
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Shane Holcomb
Mar 13, 2024 -

Classic Chrysler Dodge Jeep Ram Fiat of Arlington responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

Mar 19, 2024 -

Fawfaw2749 responded

Still no Jeep and still no reason why the long wait.

July 20, 2023

I brought my car for an engine line on, about 2 weeks ago, you did some repairs, but the light came back on , so it turns out, that it is something else, well thats according to you.. the thing is now i More

by VICTORDELLE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Darlene Ramirez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 23, 2023 -

Classic Chrysler Dodge Jeep Ram Fiat of Arlington responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Please call me at 817-918-9088 and ask for Adam Lancaster. Thank you.

July 19, 2023

Very professional and excellent work ,the workers are very nice and the building is very clean and waiting area very good as well More

by hernandez_2586
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darlene Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Laporcsche Patton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melvin Collazo, Elias Argumaniz
Jul 19, 2023 -

Classic Chrysler Dodge Jeep Ram Fiat of Arlington responded

Thank you for choosing Classic Chrysler Dodge Jeep Ram Fiat of Arlington. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

July 18, 2023

Chris Pierson, our service advisor, always makes sure that we get the service that we need and explains to us why it is needed, and isn’t just trying to up-sale service items More

by DRKLEAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Did not work with anyone in sales
Jul 18, 2023 -

Classic Chrysler Dodge Jeep Ram Fiat of Arlington responded

Thank you for choosing Classic Chrysler Dodge Jeep Ram Fiat of Arlington. Your feedback and rating mean a lot to us. We're glad that Chris continues to meet your needs, and we hope to see you again!

July 18, 2023

Service department worked with me promptly once I arrived. Communication was good. I appreciate them dealing with my electrical issue (12 inch screen) even though it was not malfunctioning when I a More

by bmasella1216
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jules
Jul 18, 2023 -

Classic Chrysler Dodge Jeep Ram Fiat of Arlington responded

Our goal is to make sure everyone who walks through the door leaves happy, so it's great to hear that we were able to help you out. Thank you for choosing Classic Chrysler Dodge Jeep Ram Fiat of Arlington!

July 17, 2023

I received excellence and professional service. The wait time was good. I will recommend anyone to your service department. More

by PFlava
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
J. Quintero
Jul 17, 2023 -

Classic Chrysler Dodge Jeep Ram Fiat of Arlington responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Classic Chrysler Dodge Jeep Ram Fiat of Arlington!

July 17, 2023

It was clean and everyone was friendly and helpful. I will definitely be going back for further assistance with the upkeep of my vehicle. More

by rjmullen1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darlene Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Laporcsche Patton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melvin Collazo, Elias Argumaniz
Jul 17, 2023 -

Classic Chrysler Dodge Jeep Ram Fiat of Arlington responded

Thanks for sharing about your experience with Classic Chrysler Dodge Jeep Ram Fiat of Arlington. We appreciate your business and hope to see you again soon!

July 16, 2023

Always professional, clean waiting area 155. 00 for an oil change,tire rotation is a bit high but the the work is spot on, only thing I recommend is a car wash with that kind of price More

by AAFLYUSA1989
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elias Argumaniz
Jul 16, 2023 -

Classic Chrysler Dodge Jeep Ram Fiat of Arlington responded

Thank you for your feedback and review! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Classic Chrysler Dodge Jeep Ram Fiat of Arlington.

July 15, 2023

Everything was great with the appointment. Staff was great. Service took a little longer than expected but it was great More

by FELICIAD.JOHNSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darlene Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Laporcsche Patton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melvin Collazo, Elias Argumaniz
Jul 16, 2023 -

Classic Chrysler Dodge Jeep Ram Fiat of Arlington responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

July 14, 2023

Did a disingenuous multi-point inspection and after the service I received, tires were still not inflated right and the Jeep came back dirty. More

by EJMANG50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris
Jul 17, 2023 -

Classic Chrysler Dodge Jeep Ram Fiat of Arlington responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Please call me at 817-918-9088 and ask for Adam Lancaster. Thank you.

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