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Classic Kia
Texarkana, TX
374 Reviews
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374 Reviews of Classic Kia
November 05, 2023
We’ll start with the good. Denise Epps was amazing. She was helpful, kind, respectful, and worked hard for me. The not so good. The men (Travis Jones was one) in the financ Denise Epps was amazing. She was helpful, kind, respectful, and worked hard for me. The not so good. The men (Travis Jones was one) in the finance department tried bullying me into a higher payment for a vehicle than I was comfortable with. Then, had the audacity to ask who was paying for the car - me or my husband- and why my husband wouldn’t let me buy it. They asked why my husband wouldn’t give me X amount of money a month to pay for a car. How rude and disrespectful. They would have never asked a man that. Moreover, they marked up the value of a used vehicle and claimed it was priced below market value. They had the vehicle listed on the website as a higher trim level, but the purchase agreement and VIN was for a lower trim level. When I sent a screenshot of the market value (JD Power) for the actual year/model/trim/mileage, they acted like I was stupid and didn’t know what I was talking about. There are dealerships that don’t treat women like they are incompetent, just not this one. I was able to purchase a used vehicle from a different dealership and had a wonderful experience. I will never go back to Classic Kia and recommend you don’t either. More
by mwintxk
Employees Worked With
Denise Epps
Helpful February 28, 2022
They will lie just to get a sell! Make promises till you sign on the dotted line, then they play the disappearing act! Horrible customer service. I bought a 2019 Kia Optima that had d Make promises till you sign on the dotted line, then they play the disappearing act! Horrible customer service. I bought a 2019 Kia Optima that had dog/cat hair all in the back didn’t see it till the sun was shining the next day, said that they would replace my rim that was a lie! Was told the car had an extra key, that was a lie! Lies after lies! DO NOT BUY A USED CAR WITH A CLASSIC KIA! More
by Tina
Employees Worked With
Bryan Noel
December 08, 2021
The service department staff, in particular Jeremy the manager, have horrible customer service. Returning a phone call even if you don't have an answer goes a long way towards building a good rapport. B manager, have horrible customer service. Returning a phone call even if you don't have an answer goes a long way towards building a good rapport. Being courteous and returning calls is something I expect but have not received from this dealership. I will avoid purchasing a Kia again in the future just to avoid this service department. More
by specialk223
Employees Worked With
Jeremy-service department.
March 13, 2021
I’ve dealt with Kia on more than one occasion. I really tried my best to look past the poor service I received in 2015 when I bought my 2016 Kia Forte. The salesman told me that he would turn in my tags o tried my best to look past the poor service I received in 2015 when I bought my 2016 Kia Forte. The salesman told me that he would turn in my tags on my trade. I guess he didn’t because a week later my trade had a new owner and guess what it still had the old tags. In 2020 I had an incident with my car and again same thing. I just feel like they never had intention on repairing my car just getting my money. I won’t buy another car or use them for any of my service needs. More
by Ladedtra73
Employees Worked With
Service department
January 28, 2019
Great job! Jerrah Surratt went above and beyond to get us what we were looking for. The wind was crazy and it was so cold.....BUT, she sold us my dream car. T Jerrah Surratt went above and beyond to get us what we were looking for. The wind was crazy and it was so cold.....BUT, she sold us my dream car. Thank you so much Jerrah "Go Getter" Surratt! More
by Deekltz
Employees Worked With
Jerrah Surratt
January 14, 2019
Wonderful! I had a very pleasant experience at Classic Kia. Denise Epps was very helpful and very courteous. I would highly recommend her service to others. I had a very pleasant experience at Classic Kia. Denise Epps was very helpful and very courteous. I would highly recommend her service to others. More
by Latrese
Employees Worked With
Denise Epps, Aaron Thompson
December 22, 2018
Excellent Josh Dyer went way above and beyond expectations. I highly recommend him. The whole staff was excellent and really made my experience fast and simp Josh Dyer went way above and beyond expectations. I highly recommend him. The whole staff was excellent and really made my experience fast and simple. More
by Bratbabae
Employees Worked With
Josh Dyer
December 14, 2018
Love this place Everyone is very friendly and helpful. I recommend all my friends to Classic Kia. Jerrah Pree is the best . She gets the job done. I love this plac Everyone is very friendly and helpful. I recommend all my friends to Classic Kia. Jerrah Pree is the best . She gets the job done. I love this place. More
by Michele1961
Employees Worked With
Mark Stevens, Jerrah- Pree, Marsha Hammond, Aaron Thompson
December 13, 2018
Side mirror repair, check on oil leak I am always pleased with the service I received from Classic Kia. Daniel and Waylan go out of their way to make sure that it is a pleasant experience I am always pleased with the service I received from Classic Kia. Daniel and Waylan go out of their way to make sure that it is a pleasant experience. They take time to look at the issue and find the best and most affordable solution. They are very knowledgeable regarding their services and are effective at explaining all options available. More
by PLONG0
Verified CustomerEmployees Worked With
Daniel, Waylan
December 12, 2018
AWESOME!!! Classic Kia in Texarkana was awesome!!! From the time I got there until the time I left, staff was very nice! Carlos Shepard was my salesperson and he Classic Kia in Texarkana was awesome!!! From the time I got there until the time I left, staff was very nice! Carlos Shepard was my salesperson and he was great! He assisted me well through the process by answering questions and showing me everything I needed to know! I truly recommend this dealership to anyone! On top of that, I love my new car! More
by jnricks.jr
Employees Worked With
Carlos Shepard
