Clay Cooley CDJR Arlington - Service Center

Terrible service. Only ONE good person Terrible service, oil change took 4 hours, they said only 20 minutes. Later something was wrong with my car alarms going off, instead of checking they Terrible service, oil change took 4 hours, they said only 20 minutes. Later something was wrong with my car alarms going off, instead of checking they immediatley wanted to charge me a New battery. Only One good rep was there MANUEL MENDOZA is the only positive experience we had. He tried to solve our problems and was honest. More

Worst service ever! I took in my vechile for engine issues, Don Davis kept my vechile for almost 30 days, called me to advise it was ready,i had to return it a few days l I took in my vechile for engine issues, Don Davis kept my vechile for almost 30 days, called me to advise it was ready,i had to return it a few days later for similar issues, they kept my car for almost 5 days the second time, I was notified my vechile was ready, but it was not! I had to bring it back a 3rd time and was forced to pay out of pocket, when I brought my dissatisfaction, my complaints were dismissed and I was made feel like I didn't matter. I still feel Don Davis should refund me 260.00 for an engine coil you should have covered since you didn't fix my car or do your due diligence to ensure everything was fine the first time. More

Good this time not so good th last 3 or 4 times This is an average score for my last 4 or 5 visits. This last visit was my first positive visit. The service manager expertise has been less than my e This is an average score for my last 4 or 5 visits. This last visit was my first positive visit. The service manager expertise has been less than my expections in previous visits. I had no interaction with him this last time. More

Service at Don Davis As always, the service at Don Davis is very professional, easy and quick. I will continue to have my vehicle serviced at Don Davis and recommend to o As always, the service at Don Davis is very professional, easy and quick. I will continue to have my vehicle serviced at Don Davis and recommend to others. More

The relaxed atmosphere is what i really like , no pressure ! I highly recommend the N.Collins store. I have been back 3 times!! This is my 3rd car. Great folks i couldnt have asked for better all 3 times! I highly recommend the N.Collins store. I have been back 3 times!! This is my 3rd car. Great folks i couldnt have asked for better all 3 times! More

took to long We paid for the computer to be read but for some reason NO report was given for the service engine ON light.. When I ask about it .. I was told it We paid for the computer to be read but for some reason NO report was given for the service engine ON light.. When I ask about it .. I was told it would take another day !Its just a computer read out ? I said I cant be without the work truck another day at this time . I want you to re member IVE ALREADY paid for the this .. I want to bring truck back when I cad leave it another day.. I was assured I will not have to pay AGAIN for the More

Thumbs up Service was awesome and pretty quick I got an oil change. The customer service was great thanks again Pedro and Don Davis Dodge for everything Service was awesome and pretty quick I got an oil change. The customer service was great thanks again Pedro and Don Davis Dodge for everything More

Great service Mary Franco always takes such good care of me. I would not go anywhere else for service thanks to Mary being so caring and helpful. Mary Franco always takes such good care of me. I would not go anywhere else for service thanks to Mary being so caring and helpful. More

Could be Better A few things great and few things horrible! Service was done to my vehicle Great! They were able to “make me an appointment” within 2 hr of scheduling A few things great and few things horrible! Service was done to my vehicle Great! They were able to “make me an appointment” within 2 hr of scheduling! Soon as I got there they were able to take a look at my vehicle, unfortunately even tho I have “the best extended warranty plan” they were not able to confirm my warranty until issue was looked into. Problem with this was I requested a loaner vehicle “you guys didn’t have one” had me wait 2-3 hours to finally tell me they covered my issue and would take me to Enterprise to rent a vehicle” Set expectation it could take a Day or 2 to fix which was good! I was responsible for Enterprise insurance. (Bad shouldn’t have came out of pocket on anything but understand) Unfortunately I had to call each time to get an update, tech never once gave me a call to get updates on my vehicle. Last issue after having my vehicle for 2 days it would have been great to have a Courtesy Wash of my vehicle. Coming from BMW models! I plan on going back to Bmw simply for the people that work there and quality of service! They make you feel great and notify you every step of the way. Don Davis Can learn a. Few things from BMW across the street! Make good vehicles but lack with customer service quality. Makes brand retention/loyalty a problem IMO More

Good experience Excellent service but the length of stay in the waiting room was a little lengthy..I waited 3 hours on an oil change and tire rotation..overall good s Excellent service but the length of stay in the waiting room was a little lengthy..I waited 3 hours on an oil change and tire rotation..overall good service More