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Galleria Chevrolet
Dallas, TX
338 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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338 Reviews of Galleria Chevrolet
April 25, 2024
I am writing to address some concerns I have encountered regarding my recent purchase of a 2024 Chevrolet Silverado from Galleria Chevrolet, located at 4747 Lyndon B. Johnson Freeway, Dallas, TX 75244, on F regarding my recent purchase of a 2024 Chevrolet Silverado from Galleria Chevrolet, located at 4747 Lyndon B. Johnson Freeway, Dallas, TX 75244, on February 26, 2024. Upon finalizing the purchase, my first payment with Chase Auto Financial was scheduled for March 26, 2024. However, I never received any communication from Chase regarding my payment options. After reaching out to my salesman, I was advised to be patient and assured that I would be contacted. Unfortunately, with five days remaining until my due date, I contacted Chase Financial only to discover that they had no record of funding my auto loan. Subsequent communication with the finance manager at Galleria Chevrolet, Sofiane Derbazi, revealed that there was an error, as my paperwork had never been submitted to Chase Financial. Sofiane then requested additional paperwork from me for funding. Despite having exceptional credit and no prior financing issues, I was disheartened by Sofiane's treatment, as he seemed to insinuate fault on my end rather than acknowledging the dealership's oversight. This experience has left me deeply disappointed with the level of professionalism and competence exhibited by a major Chevrolet dealership. As my temporary license plate is set to expire in two days, I contacted the dealership on April 24th for clarification. Paul, the sales manager, informed me of a five-day grace period for temporary license plates. However, when I inquired about the potential consequences of being stopped by law enforcement after the grace period and receiving a citation, I found Paul's response lacking in empathy and concern for customer satisfaction. Regrettably, my experience with the sales staff at Galleria Chevrolet has been characterized by insensitivity and a lack of attention to customer needs. Consequently, I am compelled to express my reluctance to engage in any future vehicle purchases from your dealership. However, it is important to note that my interaction with the service manager, Ben Davenport, regarding a minor service issue, was notably positive. Ben exhibited professionalism and provided exemplary customer service. I believe that if the sales staff were to emulate Ben's approach to customer support, it would significantly enhance the dealership's reputation and potentially increase sales. Thank you for your attention to these matters. I trust that you will take appropriate steps to address these concerns and improve the overall customer experience at Galleria Chevrolet. Sincerely, Tony Lopez More
by tonylopezjr
Employees Worked With
Sofiane, Ore Mor
Helpful April 24, 2024
Miguel was great. He actually helped to watch my rambunctious toddler while we were going over the details and finalizing the deal. He actually helped to watch my rambunctious toddler while we were going over the details and finalizing the deal. More
by kenneth.morris07
Employees Worked With
Ore Mor
April 21, 2024
I bought this truck here at Galleria and I drive about 45 miles to this service department for my services oil change’s included because of MARK Excellent Service Advisor. miles to this service department for my services oil change’s included because of MARK Excellent Service Advisor. More
by akmack34
Employees Worked With
Mark in Service , Ore Mor
April 05, 2024
Experience was fine. In addition to our primary sales guy we were able to talk with someone that has experience driving the Bolt EV as his personal car, which was great. In addition to our primary sales guy we were able to talk with someone that has experience driving the Bolt EV as his personal car, which was great. 4 stars because I don't like having to sit around car dealerships for hours to get a car, and because I don't like having to haggle over trade-in value that I know is only 50% of the car's worth. Such is life, I guess. More
by hotmess
Employees Worked With
Ore Mor
March 30, 2024
Amazing service from Mr. Martinez he always take care of us, very professional. Looking forward to come for a regular service. Sandra Hernandez Martinez he always take care of us, very professional. Looking forward to come for a regular service. Sandra Hernandez More
by sandra
Employees Worked With
Ray Martinez
March 28, 2024
Easy to book appointment online. Great mid-day oil change special. Mike was great and did a good job explaining recommended services based on the inspection and mileage. Comfortab Great mid-day oil change special. Mike was great and did a good job explaining recommended services based on the inspection and mileage. Comfortable waiting area. More
by jeaninemichaelson
Employees Worked With
Ore Mor
March 22, 2024
Jay and the finance department work hard to produce a deal that was beneficial for all parties involved. The service and attentiveness were outstanding. deal that was beneficial for all parties involved. The service and attentiveness were outstanding. More
by antuon.lopez
Employees Worked With
Jay, Ore Mor
March 17, 2024
This is my third year coming to the family of Galleria Chevrolet. They always give the best customer service and take great care of my concerns for my vehicle. I love the team and I appreciate the great c Chevrolet. They always give the best customer service and take great care of my concerns for my vehicle. I love the team and I appreciate the great communication they provide! More
by AlexMoreno
Employees Worked With
Ray, Micah , Ore Mor
