Clay Cooley Ford - Service Center

Had a wonderful experience! They took great care of my car and it didn't take too long to have the service done. We had an appointment and everything was ready to go when we arrived. Checked things I di car and it didn't take too long to have the service done. We had an appointment and everything was ready to go when we arrived. Checked things I didn't know that would be checked on this routine appointment, so very glad! This was the first service of our new Mustang. Great customer service! More

I dropped my vehicle off for service at 9am and it was ready for pickup 1t 10:30 am that was quick, and I appreciate the convenience. The customer service associate was friendly and informed and gave me t ready for pickup 1t 10:30 am that was quick, and I appreciate the convenience. The customer service associate was friendly and informed and gave me the correct information when asked. More

Probably wrong timing but it took nearly 3 hours for an oil change and state inspection WITH AN APPOINTMENT! Never informed about the need of brakes on my vehicle until I read the invoice in my house. I go oil change and state inspection WITH AN APPOINTMENT! Never informed about the need of brakes on my vehicle until I read the invoice in my house. I got my brake job somewhere else already. More

Brought 2020 Escape in for serv. needed: 2 recalls addressed , headlight malfunction, keyless entry key not working properly, oil change, all items still not addressed addressed , headlight malfunction, keyless entry key not working properly, oil change, all items still not addressed More

Timely service but I was not offered a wash fir my car. This was the first First time not offered a car wash. Likely just an oversight. This was the first First time not offered a car wash. Likely just an oversight. More

Don Davis has always provided excellent service for my four Ford cars and trucks. 'However, my last few visits have failed to impress me or even live up to minimum standards I would expect. previously four Ford cars and trucks. 'However, my last few visits have failed to impress me or even live up to minimum standards I would expect. previously service items were not completed--did not top off DEF as requested, tire pressures not checked when tires were rotated, and so on. This trip i received no communication on status. When i called, three times, it was over an hour before i received a call back. The DEF was top off and spilled down the side of my truck and not cleaned up. Three stars was generous, it's Christmas. I will give it one more attempt if it is still not up to par i will find another service provider. More

I called in back in November to setup appt overall check due unit sometimes runs rough. Got there told had to reschedule due to the appt was schedule for vehicle inspection to completed. I setup for 2 weeks due unit sometimes runs rough. Got there told had to reschedule due to the appt was schedule for vehicle inspection to completed. I setup for 2 weeks later. Came back and one of guys rode with me a few blocks and I told him what I had been experiencing. I was then told to bring my vehicle back the following week and then they would look at it. I do not have time to continuously take off work to come to your service dept to only be told to lets reschedule you. Whats the point of rescheduling. Just say you don't want to look at it. More

Service was very good. Marc kept me informed of what was going on with my F-150. Check out was quick and easy. Good work! going on with my F-150. Check out was quick and easy. Good work! More

The best thing about going to Don Davis Ford for service is the lack of anxiety. I have been spoiled by over a decade of excellent customer service. Whether I am there to purchase a vehicle or bring one for is the lack of anxiety. I have been spoiled by over a decade of excellent customer service. Whether I am there to purchase a vehicle or bring one for service, it is usually a straightforward and pleasant experience. And to me, that’s all one can ask for... More

Most excellent servicer. Repair emergency came about the day before Thanksgiving. Chuck got things moving and stayed on the job until the repair was made. Great commitment to excellent service. Thanks day before Thanksgiving. Chuck got things moving and stayed on the job until the repair was made. Great commitment to excellent service. Thanks Don Davis Ford More