Clay Cooley Ford - Service Center

Great experience The work was done quickly and neat. The wife and love the neatness of the waiting area. The service manager was very professional and polite. The work was done quickly and neat. The wife and love the neatness of the waiting area. The service manager was very professional and polite. More

Great service Very friendly and respectful. Completed work and went above expectations by also taking care of two recalls Had my truck back the same day! Great e Very friendly and respectful. Completed work and went above expectations by also taking care of two recalls Had my truck back the same day! Great experience. More

Change in staff- change in attitude I do not know what has happened as of late but the service department’s customer service has been less than acceptable. The staff presents a demeanor I do not know what has happened as of late but the service department’s customer service has been less than acceptable. The staff presents a demeanor as if the customer is bothering them. Used to never be this way. More

May Take A While I've been a customer here with 2 Lincoln MKZ's over the past few years. The vehicles are impressive yet the service appears to not be able to keep up I've been a customer here with 2 Lincoln MKZ's over the past few years. The vehicles are impressive yet the service appears to not be able to keep up with the level of service that the Lincoln brand deserves. Lincoln Service includes a complimentary wash yet on a couple occassions the washes were essentially a smearing as the windshield was obviously wiped/dryed with the same cloth that was used to wipe the car. During a recent Oil Change (The Works Package), the fluid levels that should've been topped off were not. It's unfortunate that an Oil Change service would take 3-4 hours as well. When the service Mgr (Greg) was informed of the issues however, he was courteous enough to get them resolved. Service Advisor (Billy Cox) was also helpful so long as tap on his shoulder periodically. I'll go there again as long as I drive a Lincoln and live close by. I'll also continue to verify the service(s) performed as well unfortunately. More

Had an appointment for a simple oil change and waited 2.5 hr Seriously, waiting 2.5 hr for an oil change with an appointment...not right! This needs to be addressed considering many other places would have had Seriously, waiting 2.5 hr for an oil change with an appointment...not right! This needs to be addressed considering many other places would have had me in and out the door in 1 hr. With the car wash I can add another 30 min but that is still 1 hr less than what I spent! More

Great It’s really cool people and great service very friendly And the take care of the customer will I’m really appreciate it for your service and I’m not It’s really cool people and great service very friendly And the take care of the customer will I’m really appreciate it for your service and I’m not stop going there keeping up guys More

Great customer service We took our car up to Don Davis for a recall. Dee ( the service manager) saw we actually had 2 recalls. She got us checked out for 1 of the recalls. We took our car up to Don Davis for a recall. Dee ( the service manager) saw we actually had 2 recalls. She got us checked out for 1 of the recalls. Fortunately, we didn’t need one of the parts. She said she would order part and call when it came in. I received a call the next day. We were going out of town so I told her I would call back when we got back in a week The day after we got home, Dee called. She had made a not of our return dat and saved us a part. My car was fixed the next day! More

My service tech was courteous and made every effort to take Good dealership. Very courteous and professional. I have recommended this dealership to friends and associates and will continue to do so. I have purc Good dealership. Very courteous and professional. I have recommended this dealership to friends and associates and will continue to do so. I have purchased 2 new vehicles from don davis and was initially attracted to this dealership because of the excellent service department More

Great people Your staff is amazing. Seems that they are a little overworked sometimes and it keeps them from being able to reach back out in a timely manner somet Your staff is amazing. Seems that they are a little overworked sometimes and it keeps them from being able to reach back out in a timely manner sometimes. Also had a few issues with my insurance that wasn't your fault. Overall great experience and you have a super star with Steven Lynn hope he sticks around More

Car Service My appointment was made quickly and vehicle was taken back on time. Jessica was courteous. Paperwork and checking out was smooth. I received the reco My appointment was made quickly and vehicle was taken back on time. Jessica was courteous. Paperwork and checking out was smooth. I received the recommendation for future maintenance. More