Clay Cooley Ford - Service Center

Valet services It was my first experience using the valet service for the Lincoln. Jason did a great job setting up the appointment at my convenience. The valet dr It was my first experience using the valet service for the Lincoln. Jason did a great job setting up the appointment at my convenience. The valet driver was very prompt and courteous and on time. I had a different driver returning my vehicle. I could not have asked for better service. My car was returned serviced, clean inside and out. A very pleasant experience, thank you! More

Awesome Service Great service provided full attention to my vehicle needs. Enjoyed the wifi! Always have my vehicle serviced at this location they do a great join Great service provided full attention to my vehicle needs. Enjoyed the wifi! Always have my vehicle serviced at this location they do a great join More

Faster Service There needs to more emphasis on faster service and/or being more attentive to the needs of the customer's time. Ex: If you tell someone 30 minutes and There needs to more emphasis on faster service and/or being more attentive to the needs of the customer's time. Ex: If you tell someone 30 minutes and it takes an hour and a half then that is wrong. Also the paint is chipped off of my rims after replacing my tires. Please have someone call me about this... More

Friendly, accommodating service I brought my new 2019 Ranger to get a couple of accessories installed and to have a recall and warranty issues addressed. The service center promptly I brought my new 2019 Ranger to get a couple of accessories installed and to have a recall and warranty issues addressed. The service center promptly handled my case and provided me with a loaner for the night, since my service would require considerable time. Everyone was friendly and helpful in explaining most of my service and answering my questions. Communication was overall good, but could have been a little better: one of the accessories I ordered for the truck wasn’t available yet (it’s a new model this year) and I wasn’t made aware of it until I picked the truck up. A quick call to advise me of this prior to picking up the truck would have adjusted my expectations for pickup. Nevertheless, the manager explained the situation to me when I arrived to get the truck and assured me that I would be advised when the part was available. Overall I was pleased with my experience. I will return and would recommend Don Davis Ford Service based upon this experience. The workmanship was good and everyone was friendly and helpful. More

Awesome quick service!!! Very impressed by the level of service received here and super fair/competitive price, especially being a dealership. Will not hesitate to return for Very impressed by the level of service received here and super fair/competitive price, especially being a dealership. Will not hesitate to return for additional work on my Lincoln MKX. More

Great Service!!! Steve Lynn was very helpful in getting all needed maintenance done on my mother-in-laws Lincoln and went the extra mile by providing a loaner to help Steve Lynn was very helpful in getting all needed maintenance done on my mother-in-laws Lincoln and went the extra mile by providing a loaner to help facilitate everything. I highly recommend Don Davis Lincoln and Steve. More

Service on my 2005 F150 My 2005 Ford F-150, which I purchased at Don Davis, has 202000 miles , needed work. Did a great job. Worked with me on pricing. My 2005 Ford F-150, which I purchased at Don Davis, has 202000 miles , needed work. Did a great job. Worked with me on pricing. More

Great service; long wait. Everyone is friendly and helpful. I came in for scheduled maintenance which was taken care of satisfactorily although it did take several hours. Jus Everyone is friendly and helpful. I came in for scheduled maintenance which was taken care of satisfactorily although it did take several hours. Just discovered a headlight is out literally a couple of days after the scheduled maintenance. Wish they could have fixed it while i was there; now I have to take more time out of my schedule to get that replaced. More

Poor customer service I never got our service associates name nor card so I can't refer to him by name. We ask him how long the service would take and he said he'd ask the I never got our service associates name nor card so I can't refer to him by name. We ask him how long the service would take and he said he'd ask the repairman when he took the car. He never got back to us. After about an hour I saw him in the driveway and again ask him how long it would take and he said he'd call the repairman and see where he was in the process. Again nothing. After 2 hours he said he was sending our car to be washed and we'd have it shortly. After 45 min. I ask another service associate (Steve) who was very helpful that I was trying to find out where our car was. He immediately said he'd walk over to the wash area and see what was going on. He came back and said they were vacuuming it and we'd have it shortly. 15 minutes later our original service associate brought the key fob and checked us out. The car looks great. I don't know if because we had a service policy and weren't going to pay any money was why we were not given the treatment we were used to or what. Other associates that walked thru the waiting room were friendly, and helpful, asking if we needed coffee, water, etc. More

Average experience with recall appt The service was just ok. I could never actually speak with the service rep on my appointment, and I had to call to make sure my vehicle was ready, whe The service was just ok. I could never actually speak with the service rep on my appointment, and I had to call to make sure my vehicle was ready, when I was quoted a couple hours earlier. When I picked up my car, it reaked of a smoky smell. Each time I have used this particular location, the service is just average. More