Clay Cooley Ford - Service Center

Great service Chris was very helpful, we had assumed what the problem was on my vehicle but rather then just going with what appeared to be wrong he ran a full chec Chris was very helpful, we had assumed what the problem was on my vehicle but rather then just going with what appeared to be wrong he ran a full check and found a cheaper easier solution More

Cheapest service prices To be honest I looked around to find a dealer closer to my home as I have moved in the last 6 mos but this dealer has them all beat. The fact that th To be honest I looked around to find a dealer closer to my home as I have moved in the last 6 mos but this dealer has them all beat. The fact that they include the tire rotation with my oil change makes all and they are cheaper then any other dealership. The staff is always super nice. I usually deal with Jason Kubica. Super nice guy. Wish the wait time was a little less when u have an appointment but guess you can have it all. I will continue to service my car here More

Upset 😡 I made an appointment for 3pm I was unable to make that appointment due to my work relief calling out. I immediately called to reschedule my appointme I made an appointment for 3pm I was unable to make that appointment due to my work relief calling out. I immediately called to reschedule my appointment. The girl that answered the phone said there was an appointment at 6pm that same day and that I could just come earlier. I got to the service center around 4 pm checked in the car and an hour and a half later someone came out and told me that all his guys left that I would need to come another day. Poor customer service and no respect for other people’s time More

Service manager Ty Well took my car back and Ty, the service manager, took care of my car made everything better and even brought my car to me. Thank you Ty for restori Well took my car back and Ty, the service manager, took care of my car made everything better and even brought my car to me. Thank you Ty for restoring my faith in Don Davis Ford Arlington Tx. More

Not very happy with Don Davis Service Dept. Took car in twice for rattles. Both times was worse when car was returned. For another issue was told there is no fix. Both times car was there for 4 Took car in twice for rattles. Both times was worse when car was returned. For another issue was told there is no fix. Both times car was there for 4 1/2 days.....did not receive calls for updates on progress. Called service department and left messages for Mr. Kittinger and Mr. Ford.....received no response. Had to actually drive back to service department at dealership to find out an update! That is NOT good customer service to not even get a call back. Have been told by others they did not have good experience with Don Davis Service. More

Finding out whats broken Thanks to Steven i was able to find out i had been hit by a trailer hitch. Noise was broken grill shutter. Grille has few cracked areas that did not Thanks to Steven i was able to find out i had been hit by a trailer hitch. Noise was broken grill shutter. Grille has few cracked areas that did not show till under carriage protecter was removed. More

Airbag Recall My service sheet has Steve Lynn's name on it. The picture on the website of Steven Lynn is not who I dealt with. My review that I just submitted is n My service sheet has Steve Lynn's name on it. The picture on the website of Steven Lynn is not who I dealt with. My review that I just submitted is not for Steven Lynn. In fact, I just called and found out that the advisor who assisted me is Charles Kittinger who was pleasantly professional and mildly jovial. The work wad completed as he approximated. I visited before and decided to never return. I came still because it's in the area where I needed to be, but I dreaded coming. I'm glad I did because I got Mr. Kittinger not Steven Lynn. Good luck with keeping Mr. Kittinger. Please update your survey listing. I actually passed on completing this survey, but you kept sending me a request. I'm sorry I did now because he won't get credit for such a fine job. More

Repair service The service department did a wonderful job of repairing the multiple issues I was having with my car. The service advisor, Billy Cox, was most courteo The service department did a wonderful job of repairing the multiple issues I was having with my car. The service advisor, Billy Cox, was most courteous and knowledgeable with taking care of getting the repairs done in a timely and efficient manner. Thank you, Billy! More

Great services Great service and fair price! Waiting was a little long bc many customers, what shows that is a well trusted team! I definitely recommend Don Davis se Great service and fair price! Waiting was a little long bc many customers, what shows that is a well trusted team! I definitely recommend Don Davis service department More

Seamless experience My experience was very satisfying. Everything went smoothly and took less time than I expected. I highly recommend this dealership. The facilities My experience was very satisfying. Everything went smoothly and took less time than I expected. I highly recommend this dealership. The facilities and personnel were all excellent. More