Where to start..... I was so excited to be able to order a new Dodge Demon from Clear Lake Dodge in Webster Texas; unfortunately the entire process after taking my deposit was a terrible experience. It all started with the salesman (Mark Harder) making promises he could not keep and not communicating with me. I was promised to have the car by the first week of January and it did not arrive until April, I understand that delays in production are out of Mark’s control but keeping the customer updated should have happened. Every time I would call Mark for an update he could not give me any information and each time called me back thinking I was another customer he sold a Demon too and giving me wrong information. I would call or text Mark and it would then take days to get a response. I asked for a buyers order and it took weeks of continually asking to finally receive it. When the car arrived at Clear Lake Dodge I tried to get wiring information to pay for the car, this took another two days of calling and texting Mark and when I did finally get the wiring information Mark sent me a picture of a routing number written on a business card taped to someone's desk, so I immediately went to the bank and wired the money......... 3 hours later Mark calls to tell me they had given me the wrong account and said I needed to go back to the bank and re send the money to a different account that was also hand written on a piece of paper. After calling the Finance department they were able to transfer the money from the FIAT account they had sent me first over to the Dodge account. After that was finished, part of the deal when buying the car was to tint the windows, I asked Mark several times to confirm they would tint the windows 20% all the way around and he confirmed via text that would be no problem since car was going out of state........ Mark sent me pictures after they had been tinted and the car was not correct, they had tinted the front windows at 35% and he then told me they could not do what he had promised........ If he would have communicated with me I would not have had them tinted there, so now I have to pay an additional $250 dollars to have the tint they installed removed and new tint re-applied. When I spoke with Miguel Perez (New Car Director) about this and looking for some assistance he told me there was NO way I was getting any help with this and I was lucky I was even getting the car because they could sell it for more than what they sold it to me for! OK, so I drive 2500 miles from Seattle to pick up the car and I talked to Mark letting him know I would be there in about an hour, he said that the car was dirty and he had asked if I want it washed?...... I asked him to please wash the car and I would see him soon. I arrived at the dealership and was getting my enclosed trailer ready to put the car in and here comes a detail employee in my brand new $100,000 car........ he drives right past me, out the front gate and then proceeds to do a burn out and drive off at a high rate of speed. I went in and talked to the sales manager and he apologized for what had happened. I was told the detailer went out and drove the car to get water off of it (whatever). I then meet the salesman (Mark) at the car and he doesn't show me anything about the car and how it works, the interior floor is dirty and the exterior is still dirty in areas. To top it all off, I purchased the car with 2 miles on it, when I picked up the car it had 13 miles on it???? How many other joy rides had my new car been on?? I now have the car home and I am going thru all the stuff in the trunk, Mark had told me they put the locking wheel locks in the trunk that were part of the deal……. NO locks just the car cover, front license plate bracket and battery charger I paid for on the MSRP? The PDI of the car was not even complete as Clear Lake Dodge did not even install the factory pedal covers and just left them in the trunk.