I had an appointment to have the first 6 month service done on our 2018 Forester. I was seen almost immediately upon arrival, asked if we wanted the car washed (we did),signed the service order, and was pointed to the waiting area. This service was cost free as it was covered under the 2 year maintenance free package we were given when we bought the car in Feb '18. While I was in the comfortable waiting area (nice chairs!), I was approached by an employee who wanted to offer me some kind of service discount, but it would not have been beneficial to me since we were already on the 2 year maintenance free package. Service was completed expeditiously and I was out of the dealership with a washed car and maintenance report of services conducted within an hour. I was happy with the overall experience.